Iberia

MAD-GRU Sao Paulo. Night flight leaving Madrid after midnight. Check in fast and easy fast track no line and arriving IB lounge in less tan 15 min. Lounge is usually busy at that hour but free seating available. Lots of food and drinks. Boarding on time. New business window seat feels very private comfortable and quiet. Just wanted to rest no dinner for me manage over 7hrs of sleep. FA very nice IFE new system great screen. Hot Breakfast before arrival 40 min early. Got my bag short 15 min after arrival. Great product.

MAD-LHR. Last minute booking but I thought pretty expensive at €720 one way... Flight was on time. Boarding was a joke with all the passengers queuing up in the air bridge for 10 mins before boarding the aircraft. Despite the cost no drinks or snacks were offered without paying for them... Overpriced for a 2 1/2 hr flight.

MUC-GUA because I got a very good deal. The price was phenomenal! Anyway I am a little spoiled because I usually fly with Emirates Qatar and Etihad. There were no personal TV for the 12 hours flight and the Big TV for everybody showed three boring movies! MUC-MAD didn't include any drinks or snack and the seats were very tiny. All flights were in time.

Paris to Buenos Aires on Iberia simply because their Business Class costs almost half of what you pay for AF. Since its such a long flight anyway the two hour transit in Madrid didn't really bother me. Departure from Orly in Paris is always a better choice as you'll be leaving from a small airport without the hassle and the crowds of CDG. The IB Business lounge at ORY is very good with excellent food options and even if it is located before security checks but with IB Business Class you get Fast Track security check and you have no queues. During the two hour flight to Madrid you get a very decent hot breakfast served by friendly FA's. Transit at Madrid T4 is very easy and despite the long distances I was in the long-haul terminal business lounge within 20 minutes after landing. Unfortunately it gets very busy before noon with all flights to North & South America leaving more or less same time. Once on board the A340-600 I was thrilled to see the new cabin layout providing a very clever single seating and privacy for nearly everyone. The seats are very comfortable turning easily to a fully flat bed. On the 12 hours MAD-BUE sector I managed to sleep for almost half of the flight. The crew was very polite and available at all times. The downside is with catering where Iberia promotes Spanish cuisine but it may not be to everyone's taste when your lunch choice consists of roasted pig baked cod or vegetarian lasagne. For the starter the foie gras was nice but in Business you shouldn't serve a gaspacho direct from a carton box! No cheese or fruit available for dessert just sweet puddings. The biggest disappointment was the second meal served after 10 hours flying; just some cold greasy ham with bread and a fruit salad. Times may be rough but you would expect at least a second hot meal with a choice for such long flight. All in all the new Iberia Business Class is excellent for its value for money seat comfort and fully lie-flat bed friendly staff easy transfer in Madrid but fails badly in catering despite all their marketing efforts to involve renowned Spanish chefs.

Flew from Madrid (MAD) to Santiago de Chile (SCL) with this airline on May 19th 2014 and was highly disappointed by catering options and on-board entertainment and service. Aircraft: Iberia operates the A340-600 with the old color scheme for this route. Flight Duration: 14hr (due to strong headwinds). Return Flight: same aircraft. Class: Economy. Price: GBP 614 for a return flight from FRA with a 2hr stop in MAD. Inflight entertainment: The were no personal monitors. We were sitting quite far from the big screen at the front row. This made watching the 3 movies shown during the flight difficult. Besides there was a lot of image noise and the screen was flattering occasionally. You could really see a grey noise stripe moving from one end of the screen to another all the time. Food and Beverages: Since we left MAD past midnight Iberia thinks it can skip a meal as it expects the passengers to sleep (what else do you want to do on a 14hr flight without any kind of on-board entertainment). Dinner was served 1hr after departure. Whisky or any other liquor (except beer and wine) was not on the trolley. I was told to kindly wait but nothing happened. We were served breakfast consisting of a dry ham sandwich (white bun no lettuce and butter tasted horrible) ca. 1.5h before arrival in SCL. No meals were served in-between which means 10+ hours without food. We got served a small salami sandwich on the way back as a snack though. But in comparison to what I have experienced flying e.g. Asiana Qantas Lufthansa or even US Airways (not my first choice though) this is absolutely unacceptable. Staff service: You had to go to the kitchen to get a glass of water as no drinks were served in-between too. Not sure what the flights attendants were doing between meals but I haven's seen them offering any refreshments or taking care of the 350+ guests between the meals. Seat comfort: Seats were comfortable and I felt I had more legroom (I am 6.3 190cm) than e.g. on an intercontinental US Airways Delta or Qantas flight. Overall: (7/10). (-) Worst-in-class food poor service and no in-flight entertainment. (+) GBP 614 for a return ticket was a bargain comfortable seats in the Economy class with sufficient legroom for tall passengers.

TXL-MAD-PTY return. 1st leg from MAD on a brand new A330 return on old A346. It was like flying 2 completely different airlines! The new A330 is excellent bright and clean. The inflight entertainment system worked well with a good selection of movies. The seat pitch is good and I'm a tall person. Surprisingly (after my last trip with Iberia to EZE) I was not starving at the end of the flight. We arrived to Panama with 1hr delay due to heavy traffic in Madrid and delayed departure. Return leg on an old (not refurbished) but clean A346. Got the emergency seat with extra legroom. Flight full. No individual monitors. Arrived ahead of schedule. TXL-MAD legs with Iberia Express where no food/water provided. I would definitely fly again with Iberia especially if possible to choose A330. Excellent value for money.

We flew 4 legs on Iberia back and forth from Malaga to Marrakech with a short stop in Madrid each time. All the flights left nearly on time and if we didn't the pilot made up for it in the air. We purchased food on one of the flights cheese/crackers. It was good much better than the sandwiches we decided to buy in Madrid on the way back. The plane was new and clean. The leg room is horrible luckily the flight is short. I would not book this size of plane for a 2 hour flight.

IB6400 on May 1st. Mexico City to Madrid in business class excellent seats fantastic food and crew.

MAD-LHR. I was upgraded to Business Class so the experience was notably improved. Boarding process was smooth although the T4 Satellite is a mess due to the works in the duty free area you could tell that many people got lost in the way to the gate. Departure was on time and lunch service was better than expected specially wine choice. I still prefer BA to fly to London but Iberia is slowly catching-up.

My husband and I were on the flight from Madrid to New York on 15th April. We were supposed to land at 2.30pm and it was about 8.30pm when we finally landed. The pilot kept trying to land at JFK and could not because of the weather. We had to go to Boston and refuel then go back to New York to land. I want to commend the pilot and all the crew on the flight. They handled everything very professionally. The pilot kept everyone apprised of what was happening and even came out and spoke to everyone in English and Spanish when we were on the ground in Boston. When we landed we had to talk to the staff at the Iberia Air counter to figure out how to get home. There were many people in the same situation as us so we had to wait quite a while. Given a hotel for the night given meal vouchers told us where to catch a shuttle to the hotel and arranged flights for the next afternoon. What was a really bad situation was made a lot more tolerable because of the crew on the plane and the staff at the counter at the airline terminal. I would and will certainly recommend Iberia.