Iberia

TLV-MAD IB3319 Business Club. Horrid flight made so by a poor Purser serving the Business cabin. Seat belt sign on for 30 minutes after take and yet no turbulence whatsoever and no explanation. Then it was a further 30 minutes before any sign of service. No hot towels no drinks no engagement with passengers whatsoever. She brought breakfast and I asked if there was a menu and if there was a choice. She said no to both. This is hot breakfast only. I took my hot breakfast and found that after a mouthful of omelette chicken and potato that it was cold. I said to the purser that if she is serving a hot breakfast then at least she could ensure it was hot. At this point any professional purser would jump into service recovery mode with maybe an apology empathy an alternative. No she said what do you want me to do. I suggested a replacement but she said there was only one meal for each passenger. No offer of more bread croissant fruit. Nothing. The flight is about 5 hours and during that time all that was offered was orange or water and coffee with breakfast. No seconds no further drinks rounds. Iberia's website says on these flights you get hot breakfast and a cold snack. No snack served. The only thing that was cold was the service and my breakfast. This lady has lost Iberia a business class customer.

Madrid to Bogotá on 29 May in Business. I find the new business class seat claustrophobic. They are very narrow and I felt trapped especially when I put the seat in bed position. The strange thing is that there is a gap of around 12cm between the seat and the wall which could have been used to make the seat more comfortable and wider. The food as I expected was just ok and boring. Iberia should try to make it catering more interesting. 5 star Michelin chef and everything but the food is not worth it. Before landing we were given surprise surprise the usual selection of dry ham and cheese with bread. Come on I know they are very Spanish and Iberia wants to showcase the best of Spain but please offer something else or spruce up the menu a bit. The flight attendants were excellent.

IB 3539 May 25 MUC-MAD. May 30 MAD-MUC. Most uncomfortable seats I have had: Very low space and even worse: Their metal fixing to the floor and the cage for under seat luggage prevented every movement of my legs and shoes. No free beverages even no water.

Travelled from USA to Lagos via Madrid December to January 2013 flight from USA was fair but from Madrid to Lagos and Lagos to Madrid horrible. No entertainment whatsoever for the entire flight there was just no single TV or audio for a 6hr flight. Food was bad no food selection everybody served same thing. This had been ongoing for a long time from other passengers especially to Africa. Will never fly Iberia.

Very disappointed with our experience with Iberia on a few levels. We were flying from Madrid to LAX as a second leg of our trip and then from LAX to Phoenix. First we board the plane in Madrid about 45 minutes late. The plane looked extremely old and out dated and even though it is almost a 13 hour flight this plane had no personal TVs for entertainment. We taxi for a while and then are told there was a technical problem and we needed to return to the gate. They said there would be a new plane ready for us in about 15 minutes. We then sat in the airport for about 3 hours before anyone told us anything. We finally boarded a new plane which actually looked even older than the first one and left about 5 hours late. We then landed in LAX at 8.00 with a connection to make at 9.35. The Iberia attendants just told us to try to the make the flight. Of course by the time we got through customs and over to the next terminal we missed our flight. We had to go back to Iberia's counters wait in another 1 hour line and were told we get out the next day. Needless to say we finally got home but about 18 hours later than we thought we would.

GRU-MAD great flight departed on time arriving 50 min early at Madrid. Once on board new business seats very comfortable window seat feels very private. Nice lunch and selection of wine. Snack served mid-flight and breakfast before arrival. All in good condition crew nice IFE ok.

I flew from Venice Italy on Iberia through Madrid and on to Chicago. I must say after the flight to Italy on British Air the Iberia flight was a great relief! The food was good the in flight entertainment outstanding and the seats were very comfortable (I'm 6'2" and I've rarely said that about airline seats).

MAD-LIM and LIM-MAD in May 2014 new aircraft excellent entertainment food served twice refreshments when asked all the time boarding according to the seat row. They issued luggage label to final destination (CUZ) but did not advise us that luggage must be collected in Lima even if we traveled to Cuzco in order to pass customs control. We had to claim it in Cuzco over LAN and it took two days to receive it.

On my first leg they were 3 hours delayed and the extent of their compensation was a $20 voucher for the next trip I'd book as long as it was within 6 months. This paled in comparison to my return trip when they completely cancelled my flight and booked me on a flight 10 hours earlier without notification. Needless to say this caused me to miss the flight and caused significant logistical and financial burdens for the remainder of my travels as they were unable to reschedule me on a flight for two days.

MAD-GRU Sao Paulo. Night flight leaving Madrid after midnight. Check in fast and easy fast track no line and arriving IB lounge in less tan 15 min. Lounge is usually busy at that hour but free seating available. Lots of food and drinks. Boarding on time. New business window seat feels very private comfortable and quiet. Just wanted to rest no dinner for me manage over 7hrs of sleep. FA very nice IFE new system great screen. Hot Breakfast before arrival 40 min early. Got my bag short 15 min after arrival. Great product.