Iberia

MAD to LAX in Economy 07/18/2014 IB 6171. 4 hours delayed cause by a mechanical problem no one single concrete bit of information about what was going on Flight was delayed no apologies no compensation no explanation. Iberia ground staff was made up of staff acting like spoiled children. On the other hand I have never seen such an unprofessional cabin crew. Everyone on board was feeling insecure and fed-up. The worst trip I have experienced. Old planes no private inflight entertainment extremely unprofessional cabin crew horrible food quality extremely low service (cabin crew disappear after take-off and reappear just before landing no drinks served during flight). The plane looked extremely old and out dated and even though it is almost a 13 hour flight this plane had no personal TVs for entertainment.

My wife and I flew Iberia from Vienna to Madrid in mid June 2014. The three and a half hour flight was undoubtedly the worst I have experienced anywhere. Absolutely no service (not even water) and seat pitch that is the shortest that I have experienced anywhere including budget airlines. If the lady in front of me had reclined her seat my knees would have been seriously damaged. It wasn't a particularly cheap flight and chosen as the only direct flight available between these two cities. Next time I would rather walk.

SVQ-MAD operated by Iberia Express. At online check-in you get a random seat if you want to change it you have to pay 6€. I got an aisle seat so it was OK for me. Boarding was done by zones. The crew was nice and helpful the FAs were very proactive assisting passengers storing their baggage in the overhead compartments. Seat pitch was minimal I'm 183cm tall and anyone taller than me would be very uncomfortable. The flight went by quickly and we landed 5 min ahead of schedule.

MAD-SVQ operated by Iberia Express. I was offered an upgrade at check-in for 78€ and I got it. Fast track security was very nice lounge was OK with lots of available seats and a decent selection of drinks and snacks. Boarding was a little chaotic because of the attitude of the passengers that didn't respected the boarding sequence. The cabin was in good condition and clean and FAs were friendly and attentive inflight service was not generous but enough for a short flight it is advisable to eat at the lounge given that you only get a tiny sandwich with some cheese onboard. The plane arrived in Seville 10 min ahead of schedule.

We flew Iberia for the first time this summer on our trip to Palma de Mallorca starting in Chicago O'Hare with a layover in Madrid. The experience was one I don't wish to repeat. First two days after booking our tickets they contacted us to tell that our flights had been cancelled and that we would receive a refund. I went online to check the status of said flights and they were still available just a lot more expensive. After hours on the phone trying to reach a representative they finally honored the tickets at the price we paid but not w/out giving us a lot of grief. On the day of the flight airport staff were rude and would not honor the selected seats we had picked and only offered seats at 55€€per person. Once on the flight we discovered a lot of the non - Spanish passengers had similar issues. On the food I can only say that I've had some bad airplaine food but this was on a different level. The entertainment onboard was fine with lots of options and the seats were small but not too bad. To give perspective to this review I've flown to Europe before on similar trips before on American Airlines and the experience has been 100% better.

I fly from Brussels to Miami via. Madrid at least four times a year. Iberia has improved dramatically the quality of the service. The aircraft's for the leg Madrid Miami are quite new sometimes brand new. The entertainment system is great with individual screens. Flight attendants are making an effort to be helpful and attentive. Flights are very often on time. In the past five years I never missed my connection in Madrid. Food on board was really poor in the past but is ok now. Talking about prices the are extremely competitive.

Having flown MAD-SJO earlier in the month flew SJO-MAD overnight for the return journey. Both flights left on time went well passed quickly and were thoroughly enjoyable experiences. Having flown Iberia in the past the airline is now much improved. The Madrid Airport lounge also provided everything I needed between connections. All being well I hope to use Iberia again on this route in the future.

I flew MAD-MIA and back on the airbus 330. Comfortable seats and personal inflight entertainment with a selection of films games etc. Food was ok. Flight attendants not interested and rushed the services to finish quicker. I went to the galley to ask for a glass of water and they gave it to me but they didn't seem very happy. Their English is very basic.

LHR - Madrid - Lima and Quito - Madrid - LHR. My biggest gripe was lack of entertainment. The website seemed to indicate that personal screens were supplied on long-haul. I consider 11 hours and 10.5 hours long-haul. The only screens were above central row and almost impossible to see from window seats. Food was on the poor side of acceptable. Also note (though not Iberia's fault) Madrid security confiscate duty free drinks when passing through.

MAD-LHR. Business class. In the interest of fairness after my horrid mid-haul experience from TLV I want to report my continuing flight back to London. Very pleasant welcome by the lady purser and her male colleague. I could tell this flight would be good and it was. After take off menus were given out and then a drinks run and the wine options were explained by the personable cabin crew guy. The the purser came round with lunch hake or beef and it was service with a friendly smile. A further drinks round was provided with a smile before a 30 minute early landing into Heathrow. So the simple conclusion is that the cabin crew can make or break a flight win over or loose customers. This twosome won me over.