Iberia

LHR-MAD. The plane was an A340-600 with the new interiors. Load factor was about 50% so lots of room for everyone. The IFE system was active and earphones were handed out like on a long-haul flight very nice touch the flight passed by very quickly! The crew was very nice although a little slow with the BOB service. I had a vegetable sandwich that was good but pricey. Pillows and blankets were provided under request. The flight departed early and arrived 2 minutes late the reason was approach congestion given that one runway at MAD was not operative which was announced by the captain. Overall a very good experience I will try to fly on the A340 whenever is possible on this route.

Madrid to Buenos Aires in Business on A340-600. Efficient check-in normal mammoth journey through Barajas to Lounge. Lounge pretty good. Had seats 6C and 7A. Flat bed type seats excellent with good control over recline when flat bed not required. Staff generally efficient but seemed tired before they started. Kosher meals very poor worse that most other airlines give in economy. Ezeiza generally chaotic on arrival.

LHR-LPA-LHR 25 April 2015. No problem with price as part of a holiday package. Didn't buy any food as ate in T5. One and only problem with IB Express is the absurd legroom. If the flight had been full I would not have been able to sit down at all. Even with a spare seat between 2 of us it was the most uncomfortable 4 hours we have ever had on a plane. We were under the impression we would be on a regular IB flight on the return leg as there was no mention of Express but turned out to be the same. Luckily got the exit row which made us feel as though we had won the lottery. Whoever approves this kind of legroom clearly never has to sit there.

Friday April 24th flight number IB3121. Vienna - Madrid - Alicante. Worst airline ticket was expensive but Iberia is in fact a low cost airline. No luggage included no food or drinks during the 3hr flight to Madrid you have to pay for everything. They didn't even propose free water we had to ask for it. If possible avoid this airline. Expensive and cheap service.

ARN-MAD SVQ-MAD. All flights on Iberia Express. The airline has been voted as the world's most on-time airline and my experience clearly reflected that. All flights were extremely punctual. Service was also efficient and friendly and the staff were well groomed and professional. BOB options are decent but not as extensive as Norwegian's. Seats were comfortable with decent legroom. Magazine was also very well written with excellent articles. Overall a reliable LCC product with on-time flights.

Flew GVA-MAD MAD-MIA. Both flights left on time and both arrived early. Lounge in MAD was very nice. When I got to my seat (2A) on the MIA flight part of the cushion was wet. I told a FA and she made a phone call. Within minutes a technician arrived took the seat cushion in turn made a call. New cushion delivered to the plane and installed - all within 15 mins! Great food lovely wines and perfect service. The "renaissance" of Iberia is a miracle! Planes were spotless and FAs attentive English speaking. Flat bed more comfortable than BA's and IFE excellent. Will gladly fly IB again.

Wonderful surprise! I arrived in Madrid from London with a connection time of 65 minutes but went through the security with no hassles and everything was clearly signed at the Madrid airport with many flight information boards. Boarded easily and settled down into 2A right next to the window but a squeeze to actually get into the seat because of the herringbone conformation. A good seat with a 6 ft bed and soft pillow and blanket . Warm welcome from the all female flight crew in Spanish and English and then some bubbly and a delicious lunch very healthy food and not too heavy and decent Spanish wines. We left on time and arrived almost on time in Santo Domingo. I read much of the way. The seat had many little spots to put things. Delicious afternoon tea before landing and I was very impressed.

LHR-MAD-SJO Outbound 18 Feb return 24 Mar 2015. Booked with British Airways and had BA flights from LHR-MAD and MAD-LHR. These were more than satisfactory with decent aircraft and excellent crew. The Iberia flights terrible. Going out flight completely full disinterested cabin crew and tired aircraft. Return flight like something from the 1990s. The A340-300 must have had zero upgrades from new. Again completely full and I was seated four rows back from a bulkhead. The bulkhead had the television screen fixed to it and for the whole flight(10hrs) flickered and flashed the whole time making any kind of sleep impossible. The cabin crew were as disinterested as is possible almost throwing the food on to the table. Not sure if they are in some sort of industrial dispute or not seemed like it. Seating uncomfortable but just enough legroom to twist and turn. All flights arrived safely and on time which are the most important things. We booked these flights to avoid the inconvenience caused by US immigration and customs when trying to transit to Costa Rica from Europe and using a US airline. For anyone thinking of using Iberia to avoid the US fiasco just one word - don't.

SJO-MAD-LHR. Late departure due to a late arrival from Madrid. The first leg was with a Airbus 340-300 very old and uncountable plane no PTV's. The plane was completely full. They served two meals: dinner pasta or beef. Breakfast was a joke a piece of bun some pieces of fruit and a yoghurt. Normally you get bigger and better portions with other airlines. These planes are very old the seats are uncomfortable and dirty the whole cabin looks dirty. Late arrival to Madrid leaving me only 30 min to connect in Barajas. No Iberia staff there to help us basically you have to help yourself. I made my connection with British Airways to Heathrow but when I arrived I wasn't surprised that Iberia lost my suitcase. I'd avoid them if I have other options.

MAD-ORD on A330. Business Class cabin very clean and lie flat seats are comfortable. Food and wine selections were excellent. Inflight entertainment system had good selection of movies and TV shows but less than other carriers. Crew were also very good. Definitely will fly them again.