Iberia

Problems started with the reservation process. Their website, at least in Latin America, has terrible bugs. 4 days after having made the reservation online the electronic ticket still wasn't issued. Had to go personally to the local Iberia office. No way to add additional luggage through the web or at their office. Only by phone and upon confirmation 48 hours after, or at the airport paying 25% plus. No seat selection until reaching the airport (neither by paying through website). The plane is old fashioned, no individual screens. Food very very basic and cabin crew clearly annoyed to serve passengers. Plane on-time. Connection in Madrid was 5 hours long so no problem to reach on time the Schengen terminal. Overall very bad experience.

San Jose (SJO) / Madrid in May. San Jose airport lounge by third company was standard. A new flat seat with a huge PTV screen was very comfortable. Business class passengers got 4MB internet coupon. Flight internet worked well. Meals were fine, however, the quality of appetizer was down compared with a few years ago. Wine selection was great as always. Crews were kind and friendly. After arrival at Madrid, no gate was ready and we had to park on the open spot. No bus or passenger step ladder. We had to wait for them more than 10 min after the belt sign was off

A/R Madrid - San Jose (Costa Rica) Economy Class. Very old fashioned company. No individual screen and poor entertainment on the shared ones bad meals and unpleasant staff (also on the ground). It is never pleasant to fly with them especially on such long trips.

Montevideo-Madrid departure lounge ok boarding on time and old style Business class seats. Lots of space. Full cabin but great service by FA. All of them provided service with a smile. Welcome drinks food service magazines all great. Arrival on time. Bags in Madrid took 30 minutes Iberia needs to improve on this. Everything else great. They are really doing a great job on the intercontinental business class service.

MAD-LIM Everything from start to finish was great. Only 15 min from check in to the lounge including security train to T4S and Passport control. Lounge great boarding on time. Nice welcome by FA. Pre-flight drinks newspapers and magazines. Once departed great lunch and very nice service provided by FA. Old style seats lots of space fully flat bed very comfortable. Snacks during flight and light meal before early arrival. On a taxi to the city shortly 25 min after landed in Lima.

This is the third flight I have had with Iberia between Santo Domingo and Madrid in recent months and I have been waiting for the bad experience but it simply has not come. The embarking and disembarking the service and the food and the wines have all been excellent and I will not go to Europe now with any other company. I do not know what has changed Iberia around but it is really a pleasure to fly with them now. I am an old man with so many bad experiences on planes that I have great pleasure in praising this airline.

Flight Rome - Lisbon with stop in Madrid. Flight on time but it seems that to fly with a low cost airline everything requires a fee - change seats and even the food. Plane was dirty. Never again this company.

Outward SJO-MAD-LHR back MAD-SJO. New planes both ways clean and as comfortable as one might expect in economy. Good staff both ways - the crew on the SJO-MAD leg were super nothing too much trouble for them and a lovely friendly atmosphere. Food adequate - again as expected for economy. IFE good too. I use Iberia primarily to avoid the pointless hassle of US airports but after the last two experiences of flying with them I'd recommend them.

ATH-MAD Economy Class May 1st. I traveled with my wife and due to the fact that their online check-in system experienced issues we booked seats in different rows (their online system prompted us to pay extra to change seats). Luckily we managed to do that free-of-charge in the airport on the day of our departure. Moreover we found it unacceptable that on a 4-hour flight there was no free meal offered not even water - for which one had to ask. It saddens me to say that it was the worst flight experience I had so far.

EZE-MAD on board A340-500 with new seat configuration. Greatly improved seating IFE so much better and even the cabin staff are so much better attentive and welcoming. Food good Spanish wines good too.