| This is the worse trip my friends and I have ever had! I booked my trip with Iberia, not knowing that this company was going to use another company called Level for my return to the USA. The awful experience started when I was trying to do my check-in online. The system did not let me finish my check-in and I got a message saying "If you are unable to complete the process, the boarding passes can be received at the airport." The system also asked my if I wanted to check in an "extra" luggage. Since I only had one luggage with me, I decided to ignore this (one piece can't be considered extra luggage, specially on an international trip). When we got to the airport the lady from Iberia told my friends an I that we needed to pay $90 for our luggage. I explained to her what happened during the check-in and that the system did not give me the option to check in the first luggage, however, she ignored the claim and we had to pay for it. In addition, we asked the lady if the meals were included and she clearly said: "yes, two meals are included." The trip lasted 12 hours and 50 minutes. This airline did not offer a cup of water during the whole trip, the flight attendant had a list with people's names, and only those people received a meal. The person sitting next to me, received a whole meal, while my friends and I were not offer anything (literally, not even a cup of water, for the whole trip). The people sitting behind me were really upset and they told the flight attendant that they had paid 30 euros for their meal but since they were not in the list they did not receive anything. The flight attendant told the lady "if there is extra food when we finish serving to whoever is in the list, I will bring something for you." On top of that, we tried to purchase some food and the screens on the seat indicated that the store was closed. My friend needed to take a pill and asked for a cup of water, they responded: "we only have water for purchase." There were so many unhappy people in the plane that all we heard during the trip was complains. In addition, it was super cold in the airplane and the airline did not provide blankets or anything, only for purchase, but again, the store was closed. In conclusion, do not book your trip with Iberia because you don't know what you going to get. Believe me, I have travel a lot but I have never had a horrible experience like this before. Please take my advice!