✅ Trip Verified
| Madrid to Chicago in Premium Economy. Transitting in Madrid-Barajas Airport was such a breeze. I would have spent more time in the lounge if it wasn't for the BA staff at LHR T5 not printing my boarding pass so I had to spend 25 minutes at the Iberia transfer desk. After my boarding pass was issued, security was a breeze. I went straight to the Iberia Premium Velasquez Lounge where I was greeted by happy and cheerful agents. Food and beverage options in the lounge had an outstanding selection. Boarding was on time on this very full flight and very orderly. I have oneworld Sapphire status putting me in Group 2. Upon boarding the plane (EC-LUK 'Costa Rica'); the plane was 7 years old and did not show its age. The cabin was very spacious and very clean. The onboard crew were very welcoming, warm and friendly. Amenity kit were distributed along with headphones which were pretty much the same as what BA offers their Club World passengers. The amenity kits were of high quality which is pretty much similar with what some airlines offeres in their business class cabins. The amenity kits did not came with socks, ear plugs and eye mask which were all of high quality. The dental kit was disposable, the bag as a whole is very practical and reusable. Welcome drinks were offered with a choice of orange juice and water in plastic cups, I asked for both and without hesitation the crew were happy to offer both. The whole seat appeared to be clean. High quality blanket and pillow were already on the seat which I later found to be very comfortable for the 9 hour flight. The IFE content had great selections of the latest films in Hollywood which was enough for the 9 hour flight. In total there were more than 50 films in the selection. In addition to films, the IFE also came with a great selection of TV programmes. The disappointing bit was that the Audio selection was poor. We took off on time and the entire flight was fairly smooth. The meal and bar service was average at most. Drinks and food were served the same time. The options were chicken or pasta and I opted for the former which tasted great. Only soft drinks, tea and coffee and wine were offered. Spirits were for purchase. After the meal service, the cabin crew came with a second round for drinks, at this point everyone was resting. The cabin temperature was kept comfortable. The toilets were kept clean.Throughout the flight, the cabin crew were doing hourly rounds of drinks and ensuring the well-being of passengers. I decided walk around, the economy cabin looked immaculate and faily full. Everyone seemed comfortable. I also noticed that the economy seat recline was more than industry average. I was at the back of the plane stretching my leg and had a nice long chat with one of the cabin crew. I requested if I could have a spare amenity kit and I was given one without hesitation. I had a 3 hour nap and I must say it was one of the most comfortable sleep/ nap I had on a plane. The recline was outstanding. The second meal service came with a warm croque-monsieur which was outstanding. In addition, drinks service was included. The plane landed on time. The captain kept us well informed of the flight progress. One thing that I noticed was that the Wi-Fi was fairly expensive. Iberia has lost marks on the basis of: expensive Wi-Fi, the need to pay for Spirits on board and the poor selection music selection. Overall, I would fly with Iberia again!