Iberia

✅ Trip Verified | I had a terrible experience with customer service. They damaged one of my checked bags and its contents but refused to compensate me. Additionally, my connecting flight was canceled while I was in Dallas, which isn't my home city. They rebooked me on another flight three days later and denied my request for hotel compensation during the wait.

Not Verified | On my latest flight with Iberia (always from Latin America) I paid for one sector to premium economy. When I checked in online it was economy. 3 calls to customer service and this wasn't resolved. They said work it out at the airport. At the airport they said I was in economy and PE was full and to write to Iberia after my flight for a refund. The airport staff put me in a bulkhead seat though, but Onboard two random people sat in the empty seats next to me from the back and crew did nothing. Needless to say it was an uncomfortable 10h flight. Then after arrival I could not get anyone from Iberia to honour a compensation. To the point I took to complaining on their social media and got targetted by a scammer! I guess lots of people like me frustrated with Iberia take to their social media. Never again with the level of incompetence, and disinterested crew service in economy. Iberia makes me feel like they should pay me to fly them.

✅ Trip Verified | Worst customer service experience I have had - very aggressive poorly trained check in staff. The airline has lost its perspective on customer service and loyalty. Very long check in queue in business as only two agents for business check in for all Iberia flights from Madrid. Very unfriendly agent demanded payment for additional bag weight even though well within limits of loyalty scheme. She insisted I was a grade lower than I am - even though it was printed on the ticket and boarding pass - meaning I had to pay or repack into an additional bag (as I was only checking in a fraction of total allowance anyway - which begs the question why bother when it will only effect loyalty and increase the queue of other business class passengers). She refused to look at the ticket or website when I tried to show her and then refused to give her name when said I wanted to complain. She said I could go to customer services and miss the flight unless I obeyed her. All I can do is never travel with them again.

MAD-JMK return. Both flights departed on time, arrival on time too. Nice business class cabin. Seats ok, nothing special, only middle one left empty, but comfortable for a 3+ hours flight. Headreast and recline ok. Service was great on both flights. Full dinner, with tasty food, hot bread, few rounds of drinks, and great attentive crew. Very good business class short haul product. On our return flight they showed for free the final match of the Eurocupa by connecting your device to the onboard wifi, well done!

Not Verified | Traveled from Zurich via Madrid to Marrakech and yes it’s summer so delays are part of flying in the European skies! Left Zurich slightly late but no big issues and flight was fine, but has we went to transfer it all started to go south. As part of the transfer we were required to change terminal and for some unknown reason Spanish immigration force people to go through immigration even though we are not leaving the airport……and as a non European the queue was huge and only a few immigration officers making journey extremely stressful! We made the plane, just, along with another 30 passengers who were stuck in immigration, then arrived into Marrakech to only find out the suitcases had missed the connection! Again no major problems but the real challenge is next day when suitcases turn up and locks have been broken and the luggage has been opened and rummaged through and items stolen. A complaint was made but Iberia rejected the claim.

Not Verified | Flew with them twice and both times the same issue occurred, my luggage was not put on the plane and left at the previous airport. The customer service when calling to receive my luggage back was slow. There was no contact back when more issues happened, they stuffed around with delivering the luggage once it arrived in the country delaying the process even more, ended up having to pick up the luggage myself. The lovely assistant at the airport (does not work for Iberia) mentioned this airline is known for taking bags off the flight due to weight restrictions, despite the fact I paid for checked luggage. I am extremely disappointed and exhausted from the lack of care from customer service! Not worth flying again.

Not Verified | Worst airline in the world. I have flown with them two weeks ago and lived a literal tragedy and my parents ended up rebooking with them by mistake: flight was canceled twice, no compensation WHATSOEVER, change of airport at the last minute, no accommodation no food no nothing … worst airline to exist, please do not make the same mistake I did and book this catastrophe! Absolutely horrible, please watch out.

✅ Trip Verified | A short flight from Alicante to Madrid, and Iberia lost my bag. I have been 1 week in the Philippines without medication or clothes which was inmy bag. It is almost impossible to call Iberia, and their support is terrible. One person said there was no trace of my bag The next day I was told that it was sent from Doha to Manila The next person said they have no idea where the bag is We have contacted the support daily, and it seems they have no idea where the bag is, no organisation, no tracking, and no sign that they care about where my bag is. They said they sent the bag to Manila, but have no tracking number or way of identifying the bag. It seems they shipped it there with no plan how to deliver it to me, and this could well be the cause they they lost it the second time.

Not Verified | I bought tickets from Iberia on January 29, 2024 for two round trip tickets to Barcelona. Both tickets were for premium economy. Our first flight was on July 11, 2024 and at the gate we were told that we were downgraded to economy. We were given a copy of Iberia passenger rights which had a highlighted section saying that we were subject to a 75% refund on our original payment. On our returning flight (July 23, 2024) we were downgraded once again. I was told to file a claim in order to get a refund. When I got a response back I was given les than half of my original payment. Iberia has single handedly ruined my vacation and is willfully withholding my compensation.

Not Verified |   My wife and I had a flight home from Barcelona to Boston on Saturday, June 22nd at 6:45pm. The flight was delayed in 20-minute increments for over four hours with very few updates or explanation from the Iberia terminal desk employees. Once canceled they did not immediate rebook passengers on new flights but after waiting hours in line stated you will receive an email later with your new flight booking. The hotel they provided was an hour and a half outside of Barcelona with no ability to receive a cash payment to use elsewhere. My wife and I ended up paying for our own hotel closer to the airport. The email we received later that evening informed us that our return flight would not depart until Monday, June 24th with a layover in Heathrow (UK) which we would have to spend the night with the return flight from Heathrow to Boston not occurring until to the Tuesday evening, June 25th! So, the expectation is we would have to pay for three nights of hotel rooms (2 nights in Barcelona and one in night in London) as well as miss work Monday and Tuesday resulting in even more loss of money. I stayed up all night calling other airlines and fortunately was able to get my wife and I on a Lufthansa flight from Barcelona to Frankfurt and then to Boston getting us home Sunday night June 23rd. Upon return I had hoped Iberia would not only refund us for the flight, which we had paid more for reserved seats, but also the hotel stay and taxi cost - that wasn't the case. Iberia agreed to pay us $600 each but provided us a refund form that only supported European banks. After several calls, note every call I made was doubled as I had to handle one case for my wife's ticket and another for myself, they sent me an email requesting I send all my financial information through an unsecured email for my US bank - which I was unwilling to do. Given the privacy laws and all the issues with data theft you would think they would understand why I'm requesting either a secure form or an operator that I can provide the information over the phone. Needless to say, it's been over a month and I'm still trying to get a refund. I get the sense they intentional make the process difficult hoping passengers will give up, so they don't lose money. They may be cheaper, but as the saying goes you get what you pay for!