✅ Trip Verified
| Arrival to Miami from Madrid was 30 minutes early. The originating from Palma to Madrid was 35 minutes late in leaving, which gave me 35 minutes to board the flight from Madrid to Miami. Additionally, the computers in Mallorca were down, and all information was entered by hand. Check-in lines in Mallorca were long and slow, and I was happy we arrived 2 1/2 hrs early to Palma airport. Madrid airport is large and I needed to catch the train from one terminal to the next, then ran to the gate for boarding. I made the flight but my luggage did not make the connection. Once in Mami I received a text informing me that our luggage did not make the connection. In Miami the Iberia representive was barely helpful. She was given the text I received from Iberia. She was given my bag claim tickets, and my drivers license which contained my address for delivery. Only one of two bag claim tickets were entered, and my home address was entered wrong, both the street name, and city. Arrival into Miami was Saturday afternoon. It is now Monday and still I am without my baggage. It is very difficult to call Iberia by phone. Initially your information must be given by voice to a computer which more often than not incorrectly interprets your voice instructions requiring repeated attempts, then often transferring you to the incorrect department. Once connected to a live person, they only repeat the data that you can log on and see for yourself. No mechanism exists regarding confirmation of the location of your bags. While the Iberia staff are polite, they really have no mechanism to assist, and were unable to help. On the plus side the staff on the Madrid to Miami flight were pleasant, and the service was above average. I was very satisfied with the service on the flight. The food was below standards compared to the American Airlines flight from Miami to Barcelona. I consider myself a seasoned traveler, and this experience has been trying, frustrating and frankly unacceptable.