Iberia

Not Verified | After reading reviews here I wa very apprehensive to travel on Iberia. From check in to baggage collection the flight was great! No waiting at check in, easy boarding, left on time, arrived early, easy baggage collection. Excellent experience.

✅ Trip Verified | Terrible customer service. Iberia changed only the 2nd leg of a 3 leg flight by 24 hours. Did not attempt to change the connecting flights. They had me flying out of Dallas before I arrived in Dallas. Customer service was no help. I finally had to work with American Airlines (partner airline) to resolve the issue. Additionally, Iberia refuses to refund money I paid for seat upgrades on the original flight. I have called them multiple times and a refund is always promised, but never delivered. It seems they just tell me that I will receive a refund to get me off the phone, but never really intend to follow through. Partnership with American Airlines is a joke. The answer is always call American, or call Iberia. It appears no shared data, at all. Cumbersome website. I will not fly Iberia again.

✅ Trip Verified | I paid for extra legroom and my flight was changed three times, and each time my extra legroom was dropped. I called the day before the flight to get a boarding pass with extra legroom seats, but the next day they had changed my seats again and there was no extra legroom. I filed for a refund, which they screwed up and refunded $8 for incidentals rather than the $165 I paid. App is broken, web site is extremely buggy, and customer service is a mess. I will never fly Iberia again.

✅ Trip Verified | My wife and I paid a great deal to fly Premium Economy on Iberia. The only aspect of the flight that was worth the extra fee was the seat. We were able to reline and sleep during the flight. However, all the other amenities were poor. First, my wife and I have TSA Pre, but Iberia does not pay the TSA fee, so we had to go through the 'regular' line. Our seats were between Business and Economy. We could hear and smell the crew preparing the meals for Business, but our food came after economy had been served their dinner. We were not allowed to use the nearby Business class toilets but instead go to the end of the aircraft (passing all economy seats) to use the toilet. Before we arrived at our destination in the morning, we received our breakfast, which was a box with a small roll and a juice/fruit container with no spoon with which to eat it. After we had eaten, they came around with a thermos container of coffee which was poured halfway into a paper cup. This was not the premium economy for which we had paid! I will not fly Iberia again and I am disappointed that American Airlines, which we normally use, uses Iberia as a partner.

✅ Trip Verified | Tried to use their website to book the seats end up in an error that required a call to their support. Finally was able to get all the seats and boarding pass. Got to the airport, check the luggage and my wife was bumped to the other side of the aircraft, leaving my daughter alone in a middle seat. They told us someone with a higher status just bumped you out of your seat and there is nothing we can do, So one rule don’t fly Iberia and please BA &AA get an airline in your alliance that is showing minimal customer experience.

Not Verified |   I am a passenger with disabilities and I normally request assistance for long distances. This could be done directly online. Now Iberia has removed this option from its page an refer me to a form. I completed the form and I get a reply saying it cannot be done through this page and provide a number in the UK. I am currently in Lima Peru. When and why this has changed? Why making it more difficult for people with disabilities? This is not making any sense to me.

✅ Trip Verified | Premium economy of Iberia is akin to economy in a middle Eastern airline. Seat is not comfortable, food is miserable. The staff in-flight cannot be ruder. What is good: inflight entertainment, the other passengers experiencing the same, value for money.

✅ Trip Verified | Bought a ticket in April 2023 for a 06/10/2023 flight. After receiving boarding pass another passenger attended me I was on standby for the flight, several other passengers as well. Flight was overbooked. Staff just told us you wait or find another way to Madrid. After 30 grueling minutes waiting I received a new boarding pass with seat number. Aware it is a budget airline and you cannot expect to much but this is shocking. On arriving in Madrid we were not able to leave plane as jet bridge was not working, had to wait another 15 minutes. Never again Iberia

Not Verified | I flew from London to Madrid and my Luggage got lost. After opening a claim in the airport and a week of calls no update were given but actually the customer service staff is quite rude and seems not to care and to take no action after calling them. I am not able to get an update via email and every time I call every person tell a different story. It is unreal to see 3 luggage lost considering that the flight was direct.

Not Verified | I flew on Iberia from Miami to Amsterdam with a stop in Madrid. Iberia left my luggage in Madrid. After numerous calls they sent the luggage to Amsterdam, but never to my hotel. I had to go the airport and pick it up, which incurred an additional cost in taxi and time lost from my vacation. When I finally got my luggage they had cut the luggage and removed the lock, ruining my brand new luggage. They also went through my luggage and opened my personal items. There was no one from Iberia at the airport. I called to report my damaged luggage and was repeatedly placed on hold. I filed written report on their website when I got home and they told me the incident needs to reported within 7 days. Are they serious? What lack of professionalism and ethic. Not only did they lose and ruin my luggage but will not take responsibility. Last year they also lost my husband's luggage. Clearly this airline has an issue handling luggage. Very unprofessional and unethical. Will never be flying with Iberia again.