Iberia

Not Verified | My flight from Geneva to Madrid got delayed and only left me 55 minutes to make my connection in Madrid to Miami. I called customer support the day before to have them change my flight to make it back to Miami on Saturday night because I had to work on Sunday. They refused to change my flight because the minimum connection time was 55 minutes. I asked her to make an exception and she said she was texting her supervisor and he said no. She then hung up on me. My flight from Geneva to Madrid got delayed 25 minutes leaving me only 30 minutes for the connection. I called support again and asked them to put me on another flight as I have to make it back to Miami on Saturday and I was once again met with a representative that was not helpful at all.

✅ Trip Verified | Buying this as a codeshare from American was the first of many mistakes. Premium Economy on American allows you to pick a seat but as a codeshare, Iberia prevents seat selection, except for a price, not disclosed when buying on American. American tried their best to help but to no avail. Even OneWorld HQ in London could get no response from Iberia. I was told repeatedly by Iberia just to go to the airport on the day of the flight. On the flight, I was offered a dinner choice of beef or pasta, my beef was the toughest I have tried cutting. The crew seemed happy among themselves but otherwise dispirited. A sad change from the days when one boarded an Iberia flight and felt that one was instantly transported to Spain. Despite the non-stop convenience from Boston to Madrid, I would rather take another airline and have a better experience for the money.

✅ Trip Verified | Hoping for better on the return leg of this roundtrip, I was sorely disappointed. The boarding process was chaotic - everyone lined up in the jetway and then delayed as wheelchairs were wheeled slowly past us. My outbound experience with being unable to reserve a seat (the American codeshare should have entitled me to American premium economy options which Iberia ignores and wants to charge for) was repeated. Fortunately I arrived at the airport so early that I was given an aisle. As I had waited for boarding, I heard from several other travelers who had booked directly on Iberia in coach and premium economy with the same seat selection complaints and even worse: they had been assigned seats well before but were changed at the airport for no reason, even having paid the assignment fee. The food from Madrid was just as bad as from Boston. My choices were beef and pasta. I was seated in the second row of premium economy and there was only pasta after the first row of 7 people had made selections. The pasta contained some pasta and a wilted indeterminate vegetable with sauce, lots of sauce. The end-of-flight snack was equally poor - a soft roll with pressed white something in it, probably turkey but certainly not Serrano or Iberico ham. What I can say is that the flight arrived ahead of schedule, non-stop, and I was thrilled to be back home. Next time no codeshare and no Iberia.

✅ Trip Verified | We flew Business class on Iberia from Lisbon to Madrid. The only thing great was priority line at check-in and boarding. Nothing else. Upon arrival in Madrid, all my family's bags arrived. EXCEPT MINE. They couldn't locate it for the entirety of my holiday. I had to purchase clothes and toiletries - day by day! Big inconvenience. Unnecessary expenses.

✅ Trip Verified | I flew from Madrid to Alicante on 19th February, my suitcase did not arrive. After 5 days they have not been able to get my suitcase. I have spent hours on the phone, I have lost tons of money buying clothes for work, wasted countless hours and 5 days later same situation. Tomorrow i go back to Dubai and I have no idea if this airline will ever deliver my suitcase.

Not Verified | They lost my luggage 5 days ago, the assistance is really poor, every time I reach out I get different information, they cant even tell me if they know if it lost or not, they provide no solution.

✅ Trip Verified | I was denied boarding to flight number IB3673 this morning from Berlin-Madrid. The lady at the gate told me that I need a mask but I had none with me, I only had it in my checked in luggage, so i went to buy one at the cafe. When I arrived back to the gate I waited there to board and they told me that they closed the gate already and my checked in luggage is being transported back from the aircraft. I find this outrageous. I was in time at the airport I checked in at 5:30 so I was not late at all! The staff was unorganized so now I had to book another flight for 110€ with a stop in London and I also lost 60€ for my accomodation in Madrid.

✅ Trip Verified | I have not flown with Iberia yet so I can't speak for the cabin experience but had a horrible experience with their customer service agents. Calling them incompetent is an understatement. I have been hung up on even while I was still speaking more than three times. It took over an hour each with three different agents (including being disconnected while speaking and being on hold) so totalling over three hours for a simple date change request, and they couldn't even get that done. I made a reservation on 6/3 online and called to request a date change since it couldn't be done online. As stated prior, it took me more than three hours with three different agents to get it done, at least I thought it was done. However, when I called to request an updated e-ticket, I was told that the date change hasn't been made so I had to go through another several hours to get that done and received an updated email with reissued e-ticket. But when I called them last November, they told me all my reservations have been cancelled and I had to choose a new date withouth even an explanation on why it was cancelled in the first place. I have written to Iberia's customer relations for a resolution and they simply responded two weeks later that it had been forwarded to the respective department. Now it's January and I haven't heard anything from Iberia. Don't think about getting any assistance or help from their customer service call center because you won't get any.

✅ Trip Verified | Overall the airline honors its contract with the passengers. The seats are not comfortable and space and room falls short of expectations. Flight attendants do the necessary to accommodate passenger needs, but they will not go out of their way to help you more that the square in which they are trained. Food is decent. Hydration also. Movie menu is good. They keep to their schedule.

Not Verified | I will never fly Iberia again. They lost my luggage and acknowledged it but the only way they will pay compensation is via a cheque which cannot be banked in our country. I tried to get them to pay by bank transfer but their ‘policy’ is cheques only and New Zealand and Australia are cheque free for the past two years. Insurance will only cover once payment received from Airline. Iberia get with this decade and change your policy.