HK Express

✅ Trip Verified | Tokyo Haneda to Da nang via Hong Kong. I was highly impressed with this airline. After reading the reviews I was concerned, but I had an amazing service! I paid a few dollars extra for their U First service. We got a priority line, and got to board first. Flight was on time and check in counter staff friendly. I had pre ordered food. They asked me when I would like it to be served. The food was delicious (Satay with rice). Everything on next flight ran smoothly. Online check in was great.

✅ Trip Verified | Hong Kong to Tokyo. First, when you book on internet, of course the price is attractive and you are directly interested by it. Then, comes the reality : You have to pay for your seat (50 HKD per seat) • You have to pay for the luggage (344 HKD for 25kg) You can pay during the online check-in. However, if you do not pay during the online check-in, the price at the airport counter is the double! My phone had a problem in Japan and I could not made the online check-in. I made a screenshot of the situation (Trying to make it but impossible, with the hour) and I showed it to the counter, to prove that I tried but that there was a problem. They did not care about it and answered : It is not our problem, we can not do anything. Even if they saw that I tried to do it! What is this customer service? Moreover, as it is a low-cost company, their counters are always very far away, and you have to wait long time before to have your flight. Your flight is supposed to be at 8pm? You will take off at 8:30. Then, as the customer service is terrible at the counter, he has to be the same in the plane : Very strange policy about the electronic devices that we can not use during all the take off (and as I told before, it is a long time) and during the landing. First time that it happens to me. To conclude, I paid an extra charge of 590HKD for my luggage to go and to come back so 1180 HKD, plus the seats, I lost many times walking through the airport, waiting at the boarding gates or in the plane. If you do the assessment, at the end, it cost you more money and more time than a good company! Last word : Shame on this company who do not care about customer service and they lost one guest (one more in fact, as I can see on the other reviews that I am not alone in this situation)

✅ Trip Verified | Hong Kong to Tokyo. HK Express was pretty standard. The prices for the drinks were not too bad, all things considered. I had to write a review about the staff, however, who were exceptionally friendly. I left a book on the plane and they very kindly helped me retrieve it with a very polite and friendly manner. They were very friendly and helpful about the matter by keeping me updated on where the book might be, and went the extra mile to make sure I had my belongings returned within an hour! On the way back the air steward was also very kind, and thoroughly explained the exchange rate for JPY to HKD when we bought items from the food cart. Overall I am so impressed by the staff!

✅ Trip Verified | Tokyo to Hong Kong. They charged expensively on checked in luggage, so watch out for your luggage weight. Flight was delayed for over 40 mins. No inflight entertainment for 5 hour flight, pretty painful. Bags were delayed for unknown reasons. Baggage claim was really far (at the very end of all). Overall an awful experience.

✅ Trip Verified | Jeju to Hong Kong. They charged me for a 20 kg checked in luggage because I have 10kg hand luggage instead of 7kg. If they want to charge for that, they should charge an excess charge per kilo, not make me pay for extra 10kg. I will not pay another ticket with them because of this, and losing customers like this is very bad in the long term. Also, they have this ridiculous policy that you cannot use any electronic device (including your mobile on airplane mode) as soon as they start descending, which other airlines have no issue with.

✅ Trip Verified | Hong Kong to Busan. Heard the horror stories about HK Express, but my experience overall during a few flights in the past year was fairly uneventful except for frequent changes in flight schedules (all minor). This flight was no exception. No frills but everything worked, and we got the tickets for a good price.

✅ Trip Verified | Four months ago, I booked a flight from Hong Kong to Incheon. The online site stated 9:00 pm, I specifically checked for the 'pm' as I thought it is odd that they are not stating the flight time as 22:00. I then booked the flight 25 April 2018 and was sent the confirmation details as 9:00 am. I called the center right away and the ticket was said to be canceled with a full reimbursement within 8 weeks from cancellation. After over 8 weeks, I received less than half of the flight reimbursement fee. I kept in contact by email throughout the time to make sure that I get a full reimbursement as I was told due to the online bookings time which was incorrect. I am very disappointed as this was not good. My last email from the airline stated that I agreed to a tax refund only.

✅ Trip Verified | Firstly when checking in - they said we had emergency row seats on both flights. We had exit seats on the first flight but turned out we had regular seats on the second. We noticed when we entered the aircraft. First flight: 30 minute delay, second flight 50 minutes delay. No apologies by the crew. They lost my suitcase and I spent 45 minutes filling out all kinds of forms in Tokyo which caused me to miss the last bus from the airport. Because of that I had to take an expensive taxi.

✅ Trip Verified | HK Express is a low cost airline that has daily flights to various destinations in Japan. I have selected to fly to Osaka with them. To ensure maximum comfort (but still very affordable), I've opted for U-Biz, which includes 30 kg luggage, priority check in lane, luggage handling and boarding. There was discount offered for meals on board too. There was a rather long queue for normal check in, I was so glad that I bought U-Biz, which only took me a few minutes to queue and be checked in. For both the outbound and in bound flights, they were on time, all things promised were delivered. I was seated in the sweet seat which was the front row of 3x3. 4 cabin crew worked hard during the flight, and it was very smooth and uneventful all the way. Food was so-so but still ok. In Osaka, my luggage were amongst the first to come out. Return flight was more or less the same. Overall, I was very impressed by them, It really offered great value for money for going to Japan. I will not hesitate to fly with them again.

✅ Trip Verified | Hiroshima to Hong Kong. Smooth bag drop and boarding at HIJ. Uneventful and punctual flight out. Time of return flight was changed "for operational reasons" to 09:45, meaning I had to get up at 04:30 to travel to Hong Kong airport from my hotel in Macau. Macau ferry terminal upstream check-in service was excellent but the flight time change meant serious changes to my morning plan. Unacceptable for this change to be made - ticket was booked in June last year, change advised this year. Were it not for this change I would give them 10/10 as a budget airline. Good selection of seats available for a standard charge, as far forward as row 6.