Hong Kong Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 140 reviews
5/10
4 star Skytrax Rating
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1/10

Hong Kong Airlines customer review

(Hong Kong)

First and last time flying them. First time visiting Shanghai choose HX because of their departure time (Friday night back Sunday night). From HKG to Shanghai our departure time was supposed to be 9pm and land at 11.30pm. As we got to the departure gate we were waiting to be called but it was 9.30pm and there was no announcement ground staff told us delay was due to typhoon after 5mins we got onboard but we were kept waiting (no announcements from Pilot). Told we would take off at 11pm plane landed at 1.15am. On the flight back from Shanghai to HKG departure time 9.10pm we were informed there would be no delay but again there was a long time waiting at the departure gate. Got onboard at 10.15pm and after doors were closed there was no signs of push back. At 11.30pm we finally took off and landed at 2.15am.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
2/10

Hong Kong Airlines customer review

(Hong Kong)

June 29 flight HX775 departure 12.15 from Hong Kong to Bangkok and July 2nd flight HX766 departure 20.25 from Bangkok to Hong Kong. Both flights substantially delayed (respectively more than 3 hours for the flight to Bangkok even if officially it was rescheduled for 14.30 and 2 hours for the Hong Kong flight) which needless to say has been causing inconvenience. On the return flight the delay was such that we arrived in Hong Kong at 2am. At that time of the night the 'Airport Express' is not in service. I had to take a taxi. Adding to this poor service at check-in for both flight exhibited nothing but incompetence and lack of organization. This was the first and the very last time I was flying Hong Kong Airlines and I will not recommend it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Hong Kong Airlines customer review

(Hong Kong)

HKG-PEK return. Seats are comfortable enough. I especially appreciate the sensitivity of the Entertainment touch screen. Entertainment is enough. Cabin crew also serves well as I saw them being very helpful to teach another pax to use the goods sold on SkyShop. The only demerit I had to state would be lack of beverage. There's still improvement on the taste of breakfast (fried egg is unsatisfactory).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Hong Kong Airlines customer review

(United States)

Purchased Business Class round-trip BKK-HKG-BKK as they had the lowest fare and convenient times. However for a business class product it was not as good as other carriers on this route. On check-in I was not offered the security/immigration "FastTrack" that I always get on other business class flights out of BKK. When I asked they said it was not available for my fare code. I found this unusual since I paid a full-fare refundable fare. After further complaints they gave me the FastTrack pass. I did get the invitation to a 3rd party Business Class lounge which was quiet and offered a fair selection of drinks sandwiches warm snacks and fruit. Flight departed 2.5 hours late and there was no explanation. Onboard the captain announcements sounded competent and assuring. A330 had nice lie-flat business class seats. The business class cabin was only about 20% full. The flight attendants were good and provided a nice friendly service hot towels before departure and after meal. Had a nice hot Thai meal with white wine. Coffee wasn't very good. The entertainment system was not fully functional. The "Hollywood Movies" section had no movies so I watched a Japanese movie with English sub-titles. On arrival at HKG we parked at a remote location and we had to take a bus to the terminal. This seemed inconvenient at first but actually was quite nice as the bus takes you direct to the immigration area and you don't have to take walk far or take the shuttle train. Overall it was an ok Business Class product for the price but not what one would expect from Cathay Emirates or Thai who fly the same route.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Hong Kong Airlines customer review

(Hong Kong)

HKG to Sanya return. My outbound flight delayed an hour without announcement. Boarding was a little rushed and chaotic. A330 airbus seating was not bad even had AVOD (although mine didn't work). For a 90 min flight all I got was a tiny hot dog wrapped in foil (not on a tray) a small cup of water only one round of tea not even coffee. Absolutely no other drinks offered. It felt like a budget airlines although the ticket price matches other carriers such as Dragon air or CX. Service was lukewarm. On return the plane was even smaller they served a hot dog again very stingy indeed but I was prepared this time by eating before boarding. No IFE only overhead TV. I will only fly with them if their prices are cheap and there are no other choices for that route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Hong Kong Airlines customer review

(United States)

Flew PEK-HKG in economy. The airplane itself was comfortable and new. Seating for economy was adequate enough if not a bit generous! Entertainment options while limited were enough for 3 hours of flying time. Those were about the only 2 positives from this flight. Flight attendants were disengaged and not interested in passengers. It took 5 yes 5 different requests to get one beer from them. During the process of asking for the beer one flight attendant rolled her eyes at us! Food for the flight was inedible. While the price may be right I wouldn't go out of my way to fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Hong Kong Airlines customer review

(Australia)

Flew last weekend from Shanghai (Hongqaio) to Hong Kong returning to Shanghai (Pudong). Was apprehensive after reading reviews on this site. Was pleasantly surprised both flights boarded on time there were the inevitable delays on taking off from both Hongqaio and Hong Kong but these airports are infamous for congestion. Both flights landed on time. Meals were good on both legs although no alcohol served which doesn't really matter on a 2 hour flight. Service was good on two full planes (A330's both ways). Good PTV although sectors not long enough to enjoy full movie-stuck to TV programmes instead. Overall pleased with the service provided-will fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Hong Kong Airlines customer review

(Hong Kong)

Return sector HX764 Phuket-Hong Kong. Business Class 23 Jan 2013. Not advised of schedule change: Flight scheduled to depart at 03.30am. HX hotline advised flight was cancelled Phuket handling agent advised flight would depart at 01.00am. No response from either as to why they had not attempted to contact me. Lounge facilities: On previous occasions use of the "coral Lounge" was provided. This time I was guided to a table at a small snack bar. Flight: Online check in revealed limited seating choice. In the event I was alone in Business Class. One can assume that no one was notified of the schedule change as Y class appeared lightly loaded as well. I was dozing seat reclined listening to my ipod when I heard the landing gear being lowered. I raised the window blinds saw HK lighting: Seat back to upright earphones off and noted that the cabin crew were absent [although I could hear them chatting] and that the galley curtain remained drawn. Overall: The lax attitude to passenger handling of high yield passengers is difficult to accept. This was not my first experience of HX 'Premium' service however it has been my last.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Hong Kong Airlines customer review

(Hong Kong)

HKG-TPE-HKG. Outbound flight on time. Had Indian Vegetarian meal which was bland but a proper meal served on a 70 minute flight. New planes seat back entertainment. Return flight delayed by 15 minutes food much better from Taipei. It was the cheapest option and good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Hong Kong Airlines customer review

(United Kingdom)

BKK-HKG Hong Kong Airlines was by far the best option for price and decent times. Very pleasantly surprised. Both flights on time. Decent meals onboard. Pleasant crew. Soft drinks tea coffee and beer offered. Decent range of in- seat entertainment for a short flight including programmes in English. Maybe I was lucky but I had a great experience on both legs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes