HiSky

✅ Trip Verified | I was more than disappointed with both the agency staff at the airport and the customer support services. When I booked my flight I've included an extra baggage of 23kg. When I reached the check in and tried to leave my baggage the staff warned me that it exceeds the weight with 4kg and I have to pay for the difference. I said 'fair enough' and went to pay for the extra weight but the lady at the counter told me that I'm not able to pay just the difference, that I have to pay for a whole additional bag. She told me that I'm 100% going get my money back on the 23kg bag. I just have to contact the customer support, provide the flight information and a proof of the second baggage payment. I didn't had time to feel relieved because I asked for her name, as a means of evidence that a valid staff member gave me this information, and she refused it to tell me multiple times. Seeing that I was getting nowhere and because I was short on time I left and called the customer support as soon as I got back home. Did that, provided all the details I've mentioned and they told me I will receive an email and eventually my money back in around 3 working days. Initially they said they don't have any refund policy except if the request for refund was made in the same day as the payment. That sounded a bit off, taking in consideration what the agency staff lady told me earlier, but fortunately for me I was complying with this constraint. I tried to point out that is extremely unprofessional to have collaborating agencies in which the staff is comfortable to lie/misguide when it comes to the airline policies just to avoid a certain situation. More than a week passes by and nothing happened so I called again. I've requested to receive an email update multiple times and still nothing...After more than a month still nothing... Definitely not recommend it!

Not Verified | Had the very nice surprise of discovering this airline for traveling to Bucharest-Brussels in December 2022. I hope the airline will continue to grow - as flights to Brussels have just been introduced by the company - and will keep up their good services. For both flights the boarding was extremely on-time and the flight smooth and a lot very on-time. Good luck to this young company and if things remain as they are, I will certainly replace my usual Tarom flights Brussels-Bucharest with HiSky.

✅ Trip Verified | Bad. Never know when or if you will actually take off. Customer service is of zero help and can’t tell you anything about the flights. Inflight services are lowest possible quality and planes are in bad shape. The cabin crew is friendly at least (if you make it into the cabin, that is). Avoid at all costs.