"Terrible experience, never again"
M Jaramillo (United States)
✅ Verified Review | Los Angeles to London Gatwick. Terrible experience, never again. Originally booked with Norwegian but received text message stating our flight was being operated by Hi Fly. We had the economy plus, allowing us to check bags, seats were pre assigned and meals included. No overhead air vents and the flight was extremely warm. The seats are small. In flight entertainment was the movie Titanic. The meals were served (late) to everyone which is good for them but why did we pay extra? The beverages are warm, ice not available. If you would like to purchase additional snacks or beverages they don't offer this service. The staff is not friendly, were speaking Portuguese the whole time. I would have never booked this airline, don't do it. I give them two stars because the pilot did a great job of us arriving safely.
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Los Angeles to Gatwick |
Date Flown | February 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"crew professional and polite"
Joao Santos (Portugal)
✅ Verified Review | Lisbon to Recife with Comfortable and modern aircraft, with inflight entertainment. Cabin crew professional and polite, and were also helpful. Beverages and food on board were enough.
Aircraft | unkonwn |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | LIS to REC |
Date Flown | April 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"this was a great flight"
S Santos (Portugal)
Me and my family flew Hi Fly from Lisbon to Salvador last December and it was a really nice experience. My chlidren were very happy with the ipads onboard, it was a great way to keep kids (and adults) entertained. Instead of traditional seats with TV on Hi Fly they give each passenger an Ipad, with newspapers, magazines, music, tv series and a excelent variety of movies, to return in the end of the flight. Catering was top quality for a charter flight, and crew was very friendly and helpful. Loved their turquoise uniforms. This was a great flight!
Aircraft | A330 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | LIS to SSA |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"inside of plane was grubby"
Paul Harvey (United Kingdom)
Cartagena, Colombia to London Gatwick on Hi Fly. We took off late because the airport did not have a fuel bowser sufficiently large to refill the plane in one go. Hence dinner was not served until three hours into the flight (after 10 pm). My pre-ordered veggie meal was not available so they reheated an already cooked but left over meal from the outbound flight (it was awful). Then lights out and off to sleep but just over one hour later we were woken up (lights on) for an inflight snack of crisps and a ham/cheese hot melt sandwich (no veggie option available so I went hungry). Lights off and then about 90 minutes later we were woken up for breakfast. It would have been better to have given us the melt asap after takeoff and let us sleep after the late dinner. The inside of the plane was grubby and the seats had not been cleaned for a long time - the seat pitch was reasonable for economy. The inflight entertainment was a multichannel loop affair but no one knew what was playing because there was no inflight guide and the crew did not know either. The cabin crew were vaguely interested in their job (one at the back was very good) but there was no real customer care. Upon landing there was a technical problem with the airbridge but the captain did explain what was happening and how they were planning on fixing it (well done him).
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | CTG to LGW |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
Hi Fly customer review
Kim Mynard (United Kingdom)
This airline replaced our scheduled Thomas Cook flights. The aircraft cabin layout was different to the advertised Thomas Cook one so the reserved seating was no longer suitable. Luckily we were able to change. The Hi Fly crew were good but there were also some Thomas Cook crew on board which led to a disorganised feel. I think it would have been more appropriate just to let Hi Fly crew operate the flight.
Aircraft | A330 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Stansted to Antalya |
Date Flown | August 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Hi Fly customer review
Valdemar Cunha (Canada)
This flight was a replacement for a TAP flight that was cancelled the previous day. The aircraft was an and there was no inflight entertainment what so ever. The crew was young and pleasant. We enjoyed the experience.
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Natal to Lisbon |
Date Flown | July 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |