Not Verified | Hi Fly operated the route Brunei - Melbourne on behalf of Royal Brunei, due to RB having some sort of issue with their usual fleet for that route. We were told this at Heathrow (full flight was London- Melbourne via Dubai & Brunei). It stated the flight would be as comfortable, and the same high standard as RB. Not the case, sadly! Plane was older, more cramped and I felt not very clean. In-flight entertainment consisted of about 6 or 7 films, and 2 TV shows. I was lucky to have a vacant seat next to me, but the screen want working; I asked the flight attendant to see if it could be reset, and I doubt she even checked, as it never worked and no-one came back to me to update. Food service was incredibly slow, with warm drinks and nothing explained. I had to ask for my water bottle to be refilled 3 times (over 1 hour!) and finally, to get it refilled, I had to use the call attendant button, as the lady who insisted she hasn't forgotten, clearly had! Also, loads of passengers had to ask about the seatbelt sign, as it was on after take-off for a very long time (smooth flying so no need) and we weren't able to use the toilets. The sign went on again after a period of short turbulence, however again took a long time to go off, so people were just disregarding it to use the toilet (no cabin crew in sight at this time) Upon arrival, it was a brief message of thank you, but no local time update - something which is necessary upon arrival in a new time zone! All in all, a shame to have had this flight as a last leg of a long haul - you need to be comfortable. They were no way near up to RB's standard or service. I wouldn't choose to fly with hi fly, and I'd be hesitant if I knew they were stepping in as a replacement service provider