Hi Fly

✅ Trip Verified | Iberia sold me a flight, on which I was supposed to operate with its equipment, but 24 hours before, it changed it to the airline Hi Fly. I purchased my ticket with Iberia, with the expectation of receiving certain specific services and amenities, which were not provided due to a change of aircraft. Not only did this change represent a decrease in the quality of the service I paid for, but it was also made without prior notice or options for compensation. Furthermore, I am concerned to note that these types of modifications appear to disproportionately affect flights to Latin America, giving the impression that passengers on these routes are treated less than those in other regions. As an Iberia customer, I consider it unacceptable that this type of differentiation is established that makes us feel like second-class passengers. To compound the situation, the staff on board displayed an unprofessional and indifferent attitude towards passengers' concerns, which only contributed to an even more unsatisfactory experience. Iberia me vendió un vuelo, en el que se suponia operaba con sus equipos, pero 24 horas antes, me lo cambió por la aerolinea Hi Fly, Compré mi boleto con Iberia, con la expectativa de recibir ciertos servicios y comodidades específicos, los cuales no fueron proporcionados debido a un cambio de aeronave. Este cambio no solo representó una disminución en la calidad del servicio por el que pagué, sino que también fue realizado sin previo aviso ni opciones de compensación. Además, me preocupa notar que este tipo de modificaciones parecen afectar de manera desproporcionada a los vuelos con destino a Latinoamérica, lo que da la impresión de que los pasajeros de estas rutas reciben un trato inferior al de otras regiones. Como cliente de Iberia, considero inaceptable que se establezca este tipo de diferenciación que nos hace sentir como pasajeros de segunda categoría. Para agravar la situación, el personal a bordo mostró una actitud poco profesional e indiferente ante las inquietudes de los pasajeros, lo que solo contribuyó a una experiencia aún más insatisfactoria.

Not Verified | I recently traveled with Hifly on a flight from Dubai (DXB) to Algiers (ALG), and it was not a pleasant experience. The seating was not comfortable, which made the journey difficult. The cabin crew appeared unfriendly and unapproachable, and they did not smile, which left a negative impression. I believe customer service and passenger comfort are critical aspects of air travel, and I hope my feedback will help in improving the quality of service.

Not Verified | Happened to take this flight from Nairobi yesterday KQ310 and the service quality was pathetic. One of the wash room was not functioning throughout (in a fully loaded flight). Overall the flight was not clean. The food was below par than expected. The crew seems very unprofessional and a bit rude too. ( one of the crew was a bit rude to my friend on seat 18…

✅ Trip Verified | Never written an airline review before, but worst airline ever. Deceptive practices!! Was forced to pay a $15 "check-in" fee even though there's absolutely no notice whatsoever that this would be necessary if I had not checked in online already. Not only did I have to pay $15 fee, but they did not even have the means to accept card. I had to scan a few our code, fill out a form on the website, and enter my card information. AND they do not even accept all common cards. I needed to use another card before it went through. Then, I was told I wouldn't be allowed to board if I had a carry-on overage. Yeah? You've already checked in my luggage. You going to fly my luggage without me on the plane or de-board the entire craft? Never flying them again.

✅ Trip Verified | Air Mauritius used this airline as a substitute. Should of flown out at 21.05 but took off at 22.00 no explanation for the delay. We checked in and given seats but at boarding gate we were told that we had to change seats because the monitors were not working so we couldn’t sit together or 50% off a return flight to Mauritius. If we had known how rubbish the in flight entertainment was we would have taken 50% off. The entertainment was awful it was a selection of 4 videos which all started at the same time. No option of what they were and if you missed the start tough. The food and staff were awful. The staff were grumpy and only one had a smile. The food and drink was terrible. We got offered one cup of cold tea and a very small cold drink on a 12hour flight. Finally the toilet had run out of water in the sink so you couldn’t wash your hands. I can honestly say this is the worst flight I have ever experienced.

Not Verified | Was forced to fly HiFly because my Aer Lingus flight crew was sick. I would never fly this airline again. First they couldn’t even have an orderly boarding process. The seats are absolutely horrible. No entertainment at all and this was a 7 hour flight. The seats are so close together and extremely uncomfortable. When they finally gave us our meal they didn’t take the garbage away for an hour and a half. They never answered a call button form a passenger and they didn’t have any air on until someone complained. There is no individual air for each seat. Would rather wait another week to get home than fly this airline again

✅ Trip Verified | Montego Bay to Toronto. I was originally supposed to fly with Air Transat. However, when a white aircraft pulled up with no airline indication on it, I became quite worried as this has never happened to me before. The flight was delayed about 30 minutes so I assumed that loading the aircraft, fuelling and boarding would take a while - which would add to the delay. This was not the case though. In all honestly, it was the quickest boarding I have ever experienced. It was done in about 15 minutes. The captain announced the route he was taking, and said he would try to make up for lost time. The flight was originally supposed to take 4hrs and 5min but ended up being 3hrs and 25min! The cabin crew were the best I’ve ever experienced. They were smiling, happy to assist, and even made conversation. It’s quite the contrary on some other flights I’ve experienced. The aircraft itself is older, a bit outdated but nothing to cry home about. They were also extremely spacious, which was amazing! The food was the same as Air Transat, as they were operating for them on their behalf. There was no entertainment but that was alright because the flight was only a few hours along and was in the middle of the night so most people were sleeping anyway. I’m glad I got to experience Hifly.

Not Verified | Orlando to London Gatwick. Flight was booked for Norwegian. We learned shortly before flight that we would be actually flying with HiFly. Did a quick internet search and did not find any alarming negatives. We were surprised to see a plain, white jet pull up to the terminal. We were informed that the flight would be minimally delayed by the crew. The boarding process was as smooth as rude, impatient customers would allow - the crew handled it well. The flight attendants were young, fresh, energetic, efficient and very nice - a nice change for us. The flight crew/captain informed us right away about the flight route, that we were navigating around a storm, that he apologized for the initial delay, but that he believed we could make up the time. He did just that. The seats and food were what we expected in economy class - so no real complaints there, as I choose not to pay for upgrades. All in all, very favorably impressed with this airline.

✅ Trip Verified | We returned from Holguin on flight 5K2817 run by Hi-Fly. This company was drafted in to replace the original Thomas Cook flight (MT2817). The flight was due to take off at 17.00 but we didn’t start boarding until nearly 17.00. Like most people, we didn’t rush as we had boarding passes with allocated seat numbers. Some people had also paid more for extra leg room seats. As we boarded the plane the cabin crew told us to just sit anywhere! This led to chaos and contributed to the delays in taking off. A storm then rolled in and at 17.55 the captain confirmed that we wouldn’t be taking off. There was no further information until 18.39 when he announced that there a was sick child on board and asked for assistance. At 19.08 a Thomas Cook/Condor plane landed in the storm. At 19.31 the captain announced that the child and parents would be leaving the plane but it wasn’t until 19.58 that the baggage belt arrived to start removing the bags. At 20.46 the captain announced that we would finally be leaving. At 20.50 the Thomas Cook plane took off – ahead of us! At 21.21 we finally took off – 4.5 hours after boarding. The cabin crew made no attempt to organise anything – not even the seating. We heard of several fights breaking out and there could well have been many more. The seats were cramped and there was no leg room. The selfish person in front of me pushed their seat back resulting in absolutely no leg room at all. My knees were crushed against the back of their seat for over 8 hours. There is no way I could have placed myself into the brace position (see image). I pointed this out to the cabin crew who, as usual, couldn’t care less. There was no entertainment at all and the only food offered was a roll with very little inside it. The only drink offered by the crew was water, however, we discovered 6 hours into the flight that hot drinks were available near the back. None of the crew bothered to tell us and we had to get up and get it ourselves This is without doubt the worst flight were have ever had to endure. The whole experience had left us reluctant to fly again. Hi-Fly should not be used as a replacement service again – they simply aren’t up to the standards required for even basic air travel. Their planes are cramped, under-equipped and the staff are either undertrained or just couldn’t give a damn.

✅ Trip Verified | Lisbon to Salvador Bahia. Flight plastic free. The first one I have travelled with. And they had Ipads to comfortable watch what we preferred. The distance between the chairs was large.