Helvetic Airways

Not Verified | We flew several times with this company and lately it has become worse and worse. The aircrafts are old and dirty (we found an oil stain with tomato on the seat of our last flight), the seats very uncomfortable (even hazardous) with tiny leg space (on a flight ZRH-BDS in business class I hurt myself with a iron hook coming out from the armrest), the C class is not a real business: no separation between compartment, food is poor quality and boring (one Y passenger even decided to reseat himself in C class and he was even allowed to stay there) so think twice when spending extra money for C tickets on Helvetic, not worth it at all, just reseat yourself there.

✅ Trip Verified | LX1579 from Vienna to Zurich operated by Helvetic Airways. The flight was completely full, but boarding was expertly handled by the crew and went very smoothly. The E190-E2 is a small aircraft and space in the overhead bins is limited. The crew assisted passengers with finding a place for their carry-on luggage and in the end, all luggage could be stored somewhere. Also, the crew were very friendly and courteous. As this was a very short flight, a small snack was served, which was excellent. All in all, a very comfortable short flight on a small aircraft with an excellent crew.

Not Verified | Birmingham to Zurich. I am an incredibly nervous flyer, and was flying at 25 weeks pregnant so much more anxious than usual. When I checked in the airline immediately clocked that I was pregnant and told me to come and queue up with priority customers even though I was flying economy. When I did they showed me to a seat to sit in while I waited for the coach which was so helpful and kind. On the plane the hostess noticed my anxiety during takeoff and throughout the flight they checked in with me constantly with such patience and kindness - offering me a bottle of water to sip and calm my breathing down, giving comforting reassurances at the slightest sign of turbulence, and before we landed coming and offering a little cuddly toy plane for my unborn baby. The genuinely caring nature of all the staff was absolutely superb, and such an enormous comfort to a more vulnerable person. I was so grateful and thoroughly impressed with every staff member involved at each step of the way.

Not Verified | Zurich to London City. Very pleased with service received, flight attendant went out of his way to recognise we were flying business as technically non exists on this short hop flight. Given Easter gifts as well as free flowing champagne and cognac. Plane was very clean, quiet and modern.

✅ Trip Verified | Marseille to Zurich. A lazy check-in (not Helvetic employee) who did not want to check my luggage through its final destination, neither to release a lounge voucher (Star Alliance Gold). I finally had a great trip in this old Fokker 100. Crew was extremely attentive, flight on time, and aircraft clean as snow.

Not Verified | Budapest to Zürich. Even though the F100 aircraft was rather old, the comfort was very good. The seats were very comfortable and had a lot of leg space. The crew was very nice and had a beautiful uniform. The onboard service provided was the same as on every other Swiss international Airlines flight. The information given by the crew was accurate ond easy to understand. I really liked this flight

Not Verified | Birmingham to Zurich. Very nice comfortable flight with excellent cold snack and wine. My main complaint is that I did not have access to the Lounge at Birmingham. Surely this should be automatic when paying Business. My ticket was booked through Swiss International so don't know who is responsible for this lack of Business Class service.

✅ Trip Verified | London City to Geneva. Inexistant service, rude crew who insulted a man on crutches, gave contradictory orders about not using overhead bins without telling passengers what to do with their luggage.

✅ Verified Review | Zurich to Berlin TXL with LX0976 operated by Helvetic Airways. Boarding was very smooth, but the lack of space in the overhead compartments of the Embraer 190 was obvious and annoying. Flight attendants were somewhat imperiously telling all the passengers to put whatever fits under the seat in front of you to save space. And yet many passengers had problems stowing their hand luggage anywhere. The aircraft was clean. The plane left 50 minutes late but it wasn't the airline's fault. As this was a morning flight, there were croissants served, which were tasty but very cold. Not sure if they must keep them in a fridge or something but warm croissants would have certainly made a big difference. Crew were good but nothing to write home about. All in all, it was a pretty average flight.

✅ Verified Review | Zurich to Rome. Can't believe they still fly these old Fokker 100 planes. Bought business class tickets on the Swiss website and ended up in a Fokker 100 rather than a modern Airbus. The leg space was as if flying economy. One of my worst flights ever. The cabin staff tried their best, but again thumbs down for the plane.