Hawaiian Airlines

Las Vegas from Sydney via Honolulu return. Food was terrible. They had my husband and I sitting separately - despite the fact this happened last time and I went overboard asking for it not to happen again - 4 flights sitting separately. The seats were awfully uncomfortable. General lack of 'couldn't care' by staff. Even when I said I didn't feel well and asked for water they never came back.

LAX-HNL on Airbus A330. Flight was delayed 35 minutes. At first it was announced that the flight was delayed due to TSA requirements. Then it was announced the delay was due to scheduling problems. Boarding commenced shortly after the missing flight attendant arrived. The economy cabin was very cramped. The seat was simply uncomfortable even for a 5 hour flight. The seat was hard and narrow with poor leg room. The IFE system had a decent variety but required a fee (so make sure you have your credit card on hand) though on a full service airline this should be complimentary. Refreshments were served. Breakfast was served shortly after but consisted of a disgusting breakfast burrito and sugary bun with no other options. No complimentary refreshments were available for the remaining 3.5 hours of the flight. The flight attendants were well mannered but unprofessional. The flight concluded with the managing flight attendant listing all of the routes that Hawaiian Airlines services and will service in the future and instructing all passengers to recommend Hawaiian Airlines to all of our family and friends.

Horrible flight from Manila through Hawaii to mainland US. Late leaving Manila and late arrival in Hawaii. 8 passengers missed their connecting flights to US. Extremely poor customer service provided by HA. HA customer service email was just a cover up with excuses for the poor customer service!

Seattle to Hawaii delayed 8 hours. We were given vouchers for two meals and nice accommodation. However upon return our vacation ended poorly. We got a phone call to say the flight would be delayed 6 hours then 8 then 10. Staff struggled to cope with the situation and passengers were treated with little courtesy given the situation. In one notable incident we were asked to line up for an 'ag inspection' only to be told that 'ag inspectors' were not available yet for it. $12 vouchers to cover this 10 hour period were entirely inadequate. Additional costs exceeded this. We were given $200 vouchers for future use on HA for both delays but I seriously doubt we would consider HA for future travel.

Wife and I flew San Jose to Maui via Honolulu. Same route on our return. I found the staff to be pleasant and accommodating. The food offered was ok but we did not expect much more. My complaint was with the airplane seat. I am 6’4” and 205lbs. The seats were so uncomfortable with no leg room. Despite getting up and walking around a bit it was torturous having to return to my seat. On our next trip I may pony up for a First Class seat – the continued pain is just not worth it.

We fly Hawaiian because it is the only non-stop from HNL to San Diego. Flight from HNL to SD on 767 had incredibly little legroom I'm only 5'5" and couldn't get my legs under the seat in front due to some metal box affixed to floor. FA's were okay.

Honolulu to San Francisco. Outbound food which you have to buy onboard was expensive and limited. The return flight was delayed by at least 10 hours and we decided to book ourselves onto another airline. Staff did not know which reception point would have our bags; we then had to find our way out of the building to another terminal and check-in again paying a further $50 for our two suitcases. The check-in arrangements at Honolulu are poor - too few people handling the check-in for Economy Class.

Sydney to Honolulu return. I have really only one complaint because Australia and Perth in particular is so far away the time spent sitting in one spot for over 12-15 hrs is hard enough without the seating and general facilities being less than user friendly. Return flight from Honolulu to Sydney was very cramped (leg room) and there was a lot less overhead baggage space than the flight to Honolulu. This made the experience more uncomfortable than it could have been.

Honolulu to Hilo on a Boeing 717. The flight was very average. Check-in was a mess. Had to wait in line for a machine and when you checked in your bags you needed to wait for someone who works for Hawaiian to come. The service was average they come around with juice during flight. You barely even new there were FA's. Overall I didn't expect much and I didn't get much.

From check-in to arrival nothing went right from HNL to LAX. Our carry-ons were acceptable on the way from LAX-HNL and not on the return. We were warned I would be removed from the flight if I refused to check-in baggage. The flight from HNL-LAX departed 30 mins later than scheduled. The flight attendant threw my sandwich in my lap. The night crew from HNL to LAX were not friendly with no smile from a single crew member. The plane was very old (767). My husbands seat had a metal piece sticking out between the backrest and the seat. Bring your own headset or portable DVD if you want technology. Our flight from LAX to HNL was delayed and we sat on the plane for more than 1.5 hrs. I would not recommend Hawaiian airlines you get what you pay for.