Hawaiian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 542 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
na

Hawaiian Airlines customer review

(Canada)

Flying from Vancouver and scheduled to catch the last flight of the evening across to Kona. There was just over an hour between our arrival and departure for Kona. Held in a holding pattern over HON. Once we landed we sprinted for Hawaiian Airlines check-in arriving 30 mins before the flight only to be told it was too late to check-in-. Check-in was rude and unhelpful just basically repeating over and over that we had missed the luggage check-in. We ended up spending a long acutely uncomfortable night sitting at HON airport.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Hawaiian Airlines customer review

(Australia)

We chose them because of the generous luggage allowances. We were late taking off due to a passenger needing to be removed the delay was handled well with minimum disturbance and the captain kept us all informed. Mid flight there was a medical emergency and that was also handled well. We were given preferred seating as my husband is very tall and we could not fault our seats and the added leg room was wonderful. The flight crew were friendly and attentive. The meal was okay. I wish they had in-seat entertainment. Although not the best flight ever certainly not the worst.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Hawaiian Airlines customer review

(Australia)

Flew 767-300 Sydney to Hawaii first class. Very uncomfortable broken seats that didn't even recline properly. Terrible food average service. No dinner served and no snacks over an 11 hour flight. Worst airport lounges. Whole experience was dreadfully. Never again!
Seat TypeFirst Class
Value For Money 12345
no
na

Hawaiian Airlines customer review

(United States)

Just checked in for our first class seat from Maui to Seattle. First class line longer wait than others. Staff very rude went and helped coach line while we were checking in. Another person came back to help us and had to do checking again with her. They didn't tell us our flight was delayed when we checked in. This was a special trip for us and we never travel first class. I can't believe the rude service for such a higher fare that we paid for.
Seat TypeFirst Class
Value For Money 12345
no
8/10

Hawaiian Airlines customer review

(Australia)

Service was of high standard. Australia to Honolulu. Flight attendants very polite and courteous. My husband and I were most impressed. Food was alright and staff were quick and efficient. People with children were well looked after.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Hawaiian Airlines customer review

(United States)

SFO-HNL. Emergency return to SFO 16 hours total delay due A330 computer glitch. Flight crew very good but once on ground things began well and then fell apart. After lunch vouchers and evening hotel rooms for a few they had us all return at 10 pm for a 1 am flight on a different A330. We got to HNL at 4.46 am instead of noon the day before and got $300 vouchers good only on new reservations on Hawaiian for one year.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Hawaiian Airlines customer review

(United States)

LAS-HNL-LIH. This was a repeat of last years trip and some things have improved others have not. Ground handling at LAS is much better: the staff were there early enough to check-in bags in good time. The A330s are nice enough planes still looking fresh and clean. Seat back screens do not offer a great deal without payment but is better than nothing. The food offered is basic and not very much. Flight was on time. HNL-LIH was again on time for the very short hop. The planes used on inter-Island sectors are not impressive but they do the job. Return was straightforward. Flights on time no problems not the most comfortable but not too bad.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Hawaiian Airlines customer review

(United States)

Just came back from a one week vacation to Honolulu from LA. My trip from LA to HNL was pleasant. No major complaints only minor ones. We left 15 mins late but arrived on time to HNL. My dinner was a sandwich and the bread was mushy. Although the plane is equipped with personal touch screens on every seat there are very few complimentary options to enjoy. You have to pay for movies TV shows music selection and games. On our return from HNL to LA our flight left on time and arrived 15 mins early. Personnel were a lot less enjoyable lnot rude but did not make you feel welcome. There were two different meal options however by my turn they only had sandwiches left. Overall they got the job done and did not experience any major hiccup but at the end of the day we did pay a premium and so I expected more.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Hawaiian Airlines customer review

(United States)

HNL-LIH. I've flown this route a few times and generally find Hawaiian to be a bit over-rated and frequently delayed. This time there were no issues. Flight departed on time. Boarding was quick and efficient. B717 in great shape. Smooth ride. Nice crew. Value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Hawaiian Airlines customer review

(Australia)

Las Vegas from Sydney via Honolulu return. Food was terrible. They had my husband and I sitting separately - despite the fact this happened last time and I went overboard asking for it not to happen again - 4 flights sitting separately. The seats were awfully uncomfortable. General lack of 'couldn't care' by staff. Even when I said I didn't feel well and asked for water they never came back.
Seat TypeEconomy Class
Value For Money 12345
no