Hawaiian Airlines

Flew SAN to OGG with layovers at HNL both legs. All flights left and arrived early. We were even able to take an earlier connecting flight from OGG to HNL for no extra charge. Service was friendly but not outstanding.

Quick flights between HNL-OGG and KOA. Very pleasant airline. Smiling crew. Efficient boarding resulting in very punctual departures. Beverages were offered: a lot of efforts are put in these very short flights. Can't wait to try them on longer route! Hawaiian airlines should consider flying to Vancouver!

My wife and I got married on Kauai and honeymooned on Maui. Flew Hawaiian Airlines the entire way. On the return we inquired about changing our flight so we would not have a 3-hour layover in Honolulu. The woman at the counter informed us there may be a small fee. 20 minutes later she informed us it would cost $650 per person to change our flight. She was attempting to sell us new tickets at day-of prices and subtracting what we had already paid for our current tickets. She handed us back our ticket vouchers with "OC" written on them. It seems she unblocked our hand picked seats we reserved 6 months ago in order to investigate changing our tickets. The "OC" stands for overcharge and we no longer had seats on the flight from Honolulu to Portland. This was a 6 hour flight and comfortable seats were important. Got off the plane in Honolulu. Told we needed to speak to the ticket agent at the departing gate. He did find us seats on the flight but they were at the back. Supervisor eventually gave us emergency exit row seats. The real shame is Hawaiian used to be better than the other airlines but now they nickle and dime you with hidden costs just like all the rest.

HNL to INC. Flight was not full so there were empty seats. Plane was a very old 767 that was showing its age. Run down and torn seats my table tray still had crumbs and gravy stains and my seat volume control was broken as was the overhead monitor screens. Cabin staff treated passengers like cattle. The only smiles I saw from the flight attendants were when they tandem delivered drinks and meals joking loudly with each other as if the passengers didn't matter. During the noodle service the 2 male flight attendants were in such a rush that they shoved the noodle cup in our laps even though some passengers didn't have their tray down. The service did resemble the price I paid. On the upside the meal was tasty and plentiful and the trip back from Fukuoka to HNL was completely opposite.

Flew Hawaiian for the first time from San Francisco to Honolulu in coach with some trepidation given previous reviews. On checking in online exit row seats (window/aisle) in a 2-4-2 layout were available at 35 bucks each. Well worth the money especially as priority boarding was thrown in to the price. Bag drop was slow but bags helpfully tagged through to Molokai. Well organised boarding on a completely full flight plus the priority boarding meant that overhead bin space wasn't an issue (though it was for others who boarded later). An on time departure and a very thorough briefing on our role at the emergency exit set a positive tone for the flight. A "continental breakfast" (but more like a snack box) with a sweet roll with cream cheese savoury snack bag and a cookie plus T&Cs and juice was served promptly. A second round of T&Cs and a later water run were offered and unexpected. An hour or so out of Honolulu a further drinks run with T&Cs and complimentary mai tai were offered concluding a cabin service which was good and delivered by friendly and professional crew. All in all - cheaper than other N American carriers by a fair amount with a good level of service I wasn't expecting.

Short OGG-KOA island hop flight in a Boeing 717. Chose HA over others since preferred to be in a jet rather than smaller turboprop. Rather chaotic check-in process but that could be the fault of the airport and once past that it was all good. We had aisle and window seats with one person in between us. Didn't feel cramped. We had tried to upgrade to first the day before (you can to it at a reduced charge 24 hours in advance) but fc seats already filled. No matter. Didn't see that much of a difference. And for such a short flight economy was just fine.

SEA-HNL in a B767. Upgraded to first class at check-in. Seats more business class than first. Service from cabin crew excellent. Food was edible plenty of snacks and drinks available. IFE was a joke. Digi player was old and content the same!

We flew Sydney to HNL - Sydney on their new A330. The seats were very uncomfortable like sitting on bricks for 9.5 hours and 10.5 coming back the service was terrible and the staff don't smile. Food was ok drink service terrible entertainment - they wanted $8.00 for a movie. Next time we will pay extra and go Qantas.

My husband and I flew HA Brisbane to Honolulu Business Class Flight 444 6 Feb 2013. Boeing 767. The cost was Return $7483 Aus. The plane had the oldest most uncomfortable seats I have ever been on. The only good thing about the flight was it was direct Brisbane to Honolulu. I was seated in Seat 2b. The flight on the way home was a newer Boeing 767. I was seated in 1A and it was better. Hawaiian Airlines should not say these are Business Class Seats. Service on the way to Honolulu left much to be desired. It was better on the way Home to Brisbane.

This is my second trip with Hawaiian Airlines. Both times were first class the most recent flight being 01/08/2013 HA 51 JFK to HNL. Flight Crew was very nice. The food was very good even though a touch fancy for my taste. One complaint though why should they charge a first class passenger an overweight fee for a bag.