Hawaiian Airlines

Flight HA17 Las Vegas to Honolulu 1 June 13 1.55am red eye. Disappointed no Hawaiian lounge for members at Las Vegas airport security was fast. Seat 14d bulkhead seat at $25 extra is worth it. Boarding was chaos people had to fight to the front to get in as a Pualani gold member. At Las Vegas they do boarding differently wheelchairs first children then first followed by platinum then gold. Once on board I had an annoying kid kicking my seat continually parents not stopping it until I said something. After take off I settled into a nice sleep lights all turned down for people to rest. Drinks were served and free soft drinks and coffee towards landing. Arrival in Honolulu was on time and deplaned 4.45am. Crew friendly and attentive not much involvement as it was an over night flight.

Las Vegas - HNL on a 767-300. Staff on the flight were very good with plenty of genuine smiles and offers of assistance. Food and drink offerings were as expected as most options are at a cost. I paid for a digi player and it was ok to pass the time on this 6+ hr sector and found it ok but the selections were a bit limited and in most cases fairly out of date which was disappointing. The real downside was the fact that blankets are not offered and must be bought which would be ok but they hold a very small stock which sold quickly and the cabin was freezing. Fine for the staff who had jackets to wear but for a plane load of people leaving one hot destination for another this isn't good as most people were in shorts and t-shirts.

Hilo to HNL 26 May 13 HA 311 Seats 6A. Check-in early and easy in Hilo booked all the way to Vegas. Very basic lounge in Hilo for 1st class and premier club members. Flight on time free juice or water available on 50 minute flight. HNL to Las Vegas HA 8 Seat 29B. Take off on time very packed flight. Cocktail hour started not long after take off and I was informed that Pualani Gold no longer get 2 free cocktails a little disappointing for a 5 hour flight. Pillows and blankets were ok for Economy. Staff appeared to be nice friendly and relaxed they were always walking around to make sure everyone had what they wanted - no request went unanswered. Flight delayed 45 minutes dues to head winds.

SYD-HNL HA 436 20.00 flight depart SYD on time Seat 1B. USB power available. Check-in smooth friendly and personal as you would expect for a Pualani Gold Member. Air New Zealand lounge for drinks and snacks a little over crowded. In bound plane arrived on time. Boarding is always a push and shove in Sydney and they start with children which annoys me Business or First should go first. After being seated champagne was nice but rushed. Only 9 people in business and 3 flight attendants so good service. After take off hot towels and customs forms handed out. Tables set for cheese biscuits and cocktails served. Staff friendly and professional. Dinner served less than 1 hour into the flight. I had steak and pumpkin ravioli and it was very nice. Lights turned down and window shades closed. Bathroom nice laid out with amenities. Sleep as always is hard for me the seats are not lie flat but are still comfortable leather recliners. Breakfast served an hour out of Honolulu. In Honolulu only had 1 hour 15 minutes to make it through customs and my next flight I made it through customs in 15 mins. Overall a great flight and what I have come to expect from Hawaiian business class.

KOA-OGG-LIH-HNL. We made 3 inter island flights with Hawaiian on our vacation (3 persons). Flights were almost on time. Staff helpful and friendly. Only a drink service (fruit juice) on the short flights (30min). Planes (B717) clean and with a special "Hawaiian fragrance" in the cabin. Good value for the money.

Arrive at Kennedy for a flight going from New York to Oahu. Only then do we find luggage is $25 a bag more. We were going to see my son in the Marines stationed at Oahu. I tried to see if I could get my veteran's discount and was declined. I later asked if active military would be able to get a discount. I was told they used to do it but stopped. On our tickets it said lunch and supper. However supper turned out just to be a snack (crackers and cheese). No complimentary movie even though the flight is 11 hours long. The straw that broke the camel's back was the return trip. My son wanted to see us off. As active military almost every airline will give him a gate pass to see us off. He showed his ID and security instructed us to get to the counter and get a pass for him. We had to wait in a rebagging line a half hour. When we finally got to the counter I stated that we needed to get a pass for him. The woman said "Passes are only for the handicapped and seniors." At that point I flipped she issued him a pass and told me the I have to understand this is for security reasons. Never again.

HNL-OGG-KOA-HNL. Three separate legs during a vacation on B717.Very good service on these short trips all on time.

My husband and I flew to Honolulu stayed for 6 days then flew on to San Francisco. From being able to check-in online choose or change our seats online to the overall appearance of the plane to the staff etc it was a great experience. I am vegetarian and they do not cater specifically for us so took some food on board. Our seats were good not quite as much leg room as other airlines but sufficient. Baggage allowance was fantastic. Left and arrived on time. Coming back from SF to NZ was a different story. We had extra luggage so we did a manual check in there were issues with the computer system as it was new. Staff were great. Boarded on time then the Captain announced there were problems after 2 hours on the tarmac we disembarked. Captain kept us well informed. Missed our connecting flights. Once again the staff were great. They re-booked all of us gave us generous food vouchers organised free trolleys for our luggage and had them waiting for us when we went to collect our luggage. A pretty good experience and we would recommend them.

Sydney to LA LA to Las Vegas Las Vegas to Hawaii and due to fly back to Sydney tomorrow. We have had nothing but problems. We have a 1 year old and do not expect special treatment however I do expect a level of service which should come with paying the fare. We have to pay $75 extra for a bulk head seat however for all 4 flights have been unable to do this due to a technical problem which they tell us has something to do with travelling with an infant however can't tell us how to overcome this. The majority of the hostesses are rude and not helpful at all. We received no information from them in regards to seatbelt safety etc when it came to our daughter and had to ask. The last thing as a parent you want to do is inconvenience other passengers however they make flying with a child horrific as once again we are unable to book and pay for the bulk head seats through web check in. They had the cheek to tell us that the only way they could help us was for on our last day to catch a cab to the airport and check in that way. We told them it would cost us 130 dollars round trip and we couldn't with our one year old and they couldn't care less. They are a disgrace. I will never ever fly them again and if you are thinking of booking your holiday with them don't.

SYD-HNL in April. Pretty ordinary service sarcastic staff member and were inattentive. When we needed extra blankets for all of us 2 adults and a child the crew member said they never have enough blankets and I had to go and find someone. He was uninterested and wasn't going to even look for one. My husband found a couple as the cabin was absolutely freezing. The flight was not full so having extra seats were good but the food was really ordinary too. One meal was OK but not great. Movies at a cost. We paid a good price for the ticket so was very disappointing.