Hawaiian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 395 reviews
5/10
3 star Skytrax Rating
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5/10

Hawaiian Airlines customer review

(United States)

Flight crowded but ok. However very dissatisfied with Hawaiian Airlines baggage policy. If you are flying with them multiple times you have to wait 24 hours before each flight to prepay to save $2 that that offer for prepaying. So with 8 people traveling from New England to Hawaii not only are we not allowed one lousy piece of luggage but we can't even prepay unless we track down a computer in California and on each island that we visit because you are not allowed to call in to pay or to do it earlier than 24 hours. Our Luggage bill for each person to bring 1 piece of luggage adds up to $528. How ridiculous!
Seat TypeEconomy Class
Value For Money 12345
no
3/10

Hawaiian Airlines customer review

(Australia)

Check-In was ok and that's about it. The crew were your typical US carrier and everyone was just a pain to them. They threw the meal bag and any request for a drink was treated with a grunt. They sat in the rear galley for the rest of the flight.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Hawaiian Airlines customer review

(Poland)

Honolulu-Hilo-Honolulu on the same day. Low price flights on time good Boeing 717. Soft drink served on 40mins flight.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Hawaiian Airlines customer review

(United States)

I think this is one of the few airlines that still serves meals at no charge when flying from the mainland. Flight attendants were accomodating and helpful. No problems at all with check in flight left on time and we were as comfortable as one can be in economy class for a long flight.
Seat TypeFirst Class
Value For Money 12345
yes
6/10

Hawaiian Airlines customer review

(United States)

LAX-HNL-KOA return First Class. LAX Premier Club Lounge very small and basic with limited food and drink options. Transpacific flights on new A330 but old style reclining seats with a footrests a big let-down. IFE screen and choices very good. Catering quite tasty for domestic first class though quality was much higher out of LAX than HNL. Flight attendants professional and attentive. Inter-island first class is not value unless you're on a through fare. HNL airport is in serious need of a make-over - old poorly run counter-intuitive muted staff and barebones lounges. For a US carrier HA is not a bad operation but not all that special in any way either.
Seat TypeFirst Class
Value For Money 12345
yes
8/10

Hawaiian Airlines customer review

(United States)

LAX-HNL roundtrip First class on new A330. Good seat and legroom though expected more recline for newer plane that they plan to use for future international routes. Service was great! Meal was good (get to pick 3 of 5 choices on menu). IFE great enjoyed the selection of movies and programming. Flew coach back on new A330 and pretty impressed - more legroom and slightly better recline than older Hawaiian 767s. Have to pay for movies/videos on IFE in coach though. One of the few domestic airlines that still serve complimentary meals in coach.
Seat TypeFirst Class
Value For Money 12345
yes
8/10

Hawaiian Airlines customer review

(United Kingdom)

Las Vegas to Honolulu good on time flight coach seating adequate best seats for legroom are 26AC or 26HJ on Boeing 767 aircraft. First Class seating looked good but not worth paying anything over $250 for upgrades on US Mainland to Hawaii flights would obviously be happy to pay more for longer distance flights. Good choice of meal you can have a free meal or choose to pay for an upgraded meal which I did and was a good move free coffees and soft drinks. Very friendly and smiling cabin crew great start to Hawaiian trip.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Hawaiian Airlines customer review

(Australia)

Sydney to Honolulu flight was most uncomfortable seating. Temperature in the cabin was extremely warm and unbearable. On our return flight a more comfortable trip seating wise but the cabin was extremely cold throughout the 10 hour flight. Even the thin blankets supplied did not do us any good. Everyone was dragging out extra jackets to put on. The aircraft also left from the domestic terminal and we were unable to take advantage of buying duty free there because no one told us prior that once we booked in we couldn't get to the International Terminal to purchase goods. All international flights should leave from the International Terminal.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Hawaiian Airlines customer review

(Australia)

Honolulu to Las Vegas. Very helpful guy at Honolulu airport got us through the boarding process fast this seemed to set the standard on our flight everything went well. I have flown on a number of American airlines any this flight was as good as I have had to date. The food is typical USA airline style but far from the worst I have had. Only one complaint this was the coldest flight I have ever been on in over 35 years of flying it is the first time I have ever found it necessary to wrap myself in an airline blanket 90% of the passengers were similarly wrapped in blankets. My wife asked why the plane was so cold but none of the crew seemed to know.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Hawaiian Airlines customer review

(United States)

SFO-HNL-KOA and back. Hawaiian advertises their outstanding service and free meals and beverages. They kept changing our flights and departure times I had to call them and rebook us on a flight that would not arrive 8 hours later than the flight I paid for. At the airport (SFO) there was no gate information we had to ask our way through to find out which the departure gate is. When we started boarding there was still no gate information. The staff seemed to be very unmotivated they had different groups for boarding but no one actually enforced that. By the time we got to our seats almost everyone in front of us was already there and all luggage bins were full. Hidden charges: You have to pay extra for each piece of luggage you want to check in. On the way to KOA no one cared about our carry-on luggage. BUT on the way back they were inspecting every single piece of luggage checking the measurements and the weight. If it was larger or heavier than the allowed size/weight for carry-on items you had to check it in (and pay of course). The meals nothing special I probably would have been better off with home made sandwiches. It was not worth the higher price we paid. On the plane the service was okay I wouldn't call it outstanding you get the same service as on almost any other airline. On the ground the service was very bad - staff very unhelpful and unfriendly. Hawaiian's "service" doesn't make up for the higher air fare that you are paying. flying with United or Alaska Airlines when you fly to Hawaii. The have direct flights to certain islands this way you don't waste your time in Honolulu waiting for a connecting flight.
Seat TypeEconomy Class
Value For Money 12345
no