Hawaiian Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 542 reviews
4/10
3 star Skytrax Rating
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8/10

Hawaiian Airlines customer review

(Australia)

Trip Brisbane to Honolulu return - Economy class. My wife and I flew Hawaiian Airlines as they offer a direct flight from Brisbane. We flew in a Boeing 767 and found there seemed to be more leg room than some of the more recent aircraft. Service was good both ways.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Hawaiian Airlines customer review

(Australia)

Flew Sydney to Honolulu then Honolulu to Las Vegas and back to Honolulu on A330 overall flights were good especially the international legs but the seats on the 330 are far too hard. The flight attendants were very good we then flew Honolulu to Brisbane on old 767 but actually this aircraft was very comfortable and would be my preference over the 330 every time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Hawaiian Airlines customer review

(Australia)

I flew to Honolulu from Sydney returning to Brisbane last week and was impressed with the onboard service. I was connecting from a internal flight to a Hawaiian Air flight and had a great welcome from desk staff which continued in the Air New Zealand Lounge. Great food and drink service with great amenities. On board the A320 the unique Hawaiian welcome on board set the ambience for a great fight. Food and drinks service and care was exceptional. The great experience with Hawaiian Air resumed on my return flight on a 767 to Brisbane. The friendly welcome from Hawaiian ground staff at the curb side at the Honolulu terminal until I got on board was terrific. My only disappointment was the Hawaiian Premier Lounge need to look at their code share airlines Virgin or Air NZ for a better standard. I felt I had the privilege of spending a further 10 hrs in Hawaii surrounded by the friendliness of Hawaiian culture. Good one Hawaiian Air ... I'll be back!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Hawaiian Airlines customer review

(United States)

Las Vegas to Honolulu round trip in first class. This was our first experience in first class and we were very pleased. Immediate friendly service before leaving Las Vegas. Very good food and plenty to drink. On the trip back the entertainment screen failed and a flight attendant dead heading back to Las Vegas helped me get it working. Again very good and friendly service from the crew. As this was our first time in first class I can't compare seats to other airlines or plane models; but our seats were very comfortable on the A 330. If we can afford it we would definitely do this again.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Hawaiian Airlines customer review

(United States)

Hawaiian is usually very good at customer service once you are on the plane but the process to get a seat or an upgrade is the worst that I have experienced in the 17 years that I have traveled for business. As a Platinum member I have vouchers for a complimentary upgrade to first class on flights from the mainland to Oahu. I am now on my 3rd year of travel to Hawaii and I have not been upgraded once. The process requires that you wait until 72 hours before the flight before they will consider an upgrade but most of the time First Class is sold out by that time. Even if it isn't sold out they will not allow any upgrades until the last minute in hopes of generating more revenue. The fact that they offer First Class to their Elite customers then put processes in place that makes it impossible to use it says that they really don't have anyone with any customer elations skills working at the corporate office. I fly to Hawaii 6 or 7 times a year and I would rather they didn't send me any type of upgrade certificate as a teaser if they are never going to let me use it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Hawaiian Airlines customer review

(United States)

Our first trip (OGG-SEA) on the new A330 with Hawaiian. We like the wide-body aircraft because when the two of us travel we can get a window and an aisle seat together. The seats on this plane are the most uncomfortable seats I have ever sat in! The setback "entertainment" system is very slow and hard to navigate because one has to push hard on the screen for inputs to be recognized. I was afraid to push hard enough because it must have been annoying to the person in front of me. We had to miss the outbound SEA-OGG segment of this flight because of a change to our plans. I knew that we would not get anything back for that flight that we did not take but when we called HA to tell them that we would miss it they tried to collect $400 from us for change fees for the segment that we intended to keep. It has been our experience that the call center at HA is terrible and this was no exception. After 3 hours and no call we just went to the OGG airport where we were told that there was no change fee applicable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Hawaiian Airlines customer review

(China)

Flew Beijing to Honolulu March 2014 in "Business Class." Definitely closer to economy plus. Uncomfortable barely reclining seats no electronics charging in-flight entertainment consists of iPads with a few games and movies/TV shows. Food was okay flight attendants brusque but efficient. They definitely don't seem like they enjoy their jobs. Would look hard for other options next time especially with Air China starting to fly that route.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Hawaiian Airlines customer review

(New Zealand)

AKL/HNL + Maui and back. Flight up ok apart from seating at rear of cabin (we had paid for this trip in March). Poor food and expensive inflight entertainment. Maui to HNL my wife and I were seated in separate areas of the cabin! HNL to AKL seated even further apart. Seating arrangements Maui/HNL sorted by very helpful passenger service agent. Seating arrangement HNL/AKL sorted by paying additional $US75 each. Never again. Note we had booked and paid for this trip 6 months before flying.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Hawaiian Airlines customer review

(United States)

Worst business class I have experienced. We flew from Sydney-Honolulu and Honolulu-Oakland and were shocked. The seats were terrible reclining just a little bit more than those in economy class and the food options for vegetarians were non-existent. We had informed them that we are vegetarian well in advance but when we reached the airport we were told that they don't have special meals for anyone even in business class so we'll have to make do with whatever they had. The lounge in Honolulu is shocking - no food just some juice and soft drinks. If you do have to fly Hawaiian do yourself a favor and save yourself a lot of money by flying economy - business class adds nothing.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Hawaiian Airlines customer review

(Italy)

AKL-HNL-LAX on 13 Feb Business class: the AKL-HNL leg was on an A330 so the seats were very uncomfortable for a fairly long flight. The inflight entertainment was very basic. The staff seemed alright: even though they seemed to be very focused on 3 specific guests with whom they have been talking most of the time they were friendly and they did their job. The service is very casual anyway. HNL-LAX was on a newer plane: seats were bigger but not really reclining more of an easy chair than else. The inflight entertainment was via iPads as there were only communal screens. The chicken salad was really strange: the chicken was OK but it got served with some very gooey steamed rice and 2 (as in two) very hard strips of carrot. The lounge in HNL was a joke: the only refreshments offered were orange juice coffee and soft drinks from a dispenser eventually I was able to find some dry snacks by the reception counter (instead than at the 'bar'). The decor is very shabby. The only good thing was the wifi.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no