SFO-HNL-KOA and back. Hawaiian advertises their outstanding service and free meals and beverages. They kept changing our flights and departure times I had to call them and rebook us on a flight that would not arrive 8 hours later than the flight I paid for. At the airport (SFO) there was no gate information we had to ask our way through to find out which the departure gate is. When we started boarding there was still no gate information. The staff seemed to be very unmotivated they had different groups for boarding but no one actually enforced that. By the time we got to our seats almost everyone in front of us was already there and all luggage bins were full. Hidden charges: You have to pay extra for each piece of luggage you want to check in. On the way to KOA no one cared about our carry-on luggage. BUT on the way back they were inspecting every single piece of luggage checking the measurements and the weight. If it was larger or heavier than the allowed size/weight for carry-on items you had to check it in (and pay of course). The meals nothing special I probably would have been better off with home made sandwiches. It was not worth the higher price we paid. On the plane the service was okay I wouldn't call it outstanding you get the same service as on almost any other airline. On the ground the service was very bad - staff very unhelpful and unfriendly. Hawaiian's "service" doesn't make up for the higher air fare that you are paying. flying with United or Alaska Airlines when you fly to Hawaii. The have direct flights to certain islands this way you don't waste your time in Honolulu waiting for a connecting flight.