✅ Trip Verified
| Sydney to Honolulu. Hawaiian Airlines A330 was spacious and new aircraft. Seating configuration was 2-4-2 in economy class. Boarding was swift and was before time, we push-backed before the departure time of 9.40pm. Aircraft was clean, spacious and cabin crew was smiling in Hawaiian style. I liked that the flight captain instructed the passengers to keep the window shades down to keep in mind that the other passengers would be sleeping. Generous baggage allowance of 32kgs per checked bag and 2 bags were allowed per person. Both the sectors’ flights departed and arrived before time and the baggage was loaded on the carousel swiftly at Sydney while arriving back into Australia. Check-in staff at Honolulu airport was very helpful. We only carried 23 kgs per bag (had 4 bags each) as the ticket was on Virgin Australia, however the staff said we can carry 32kgs per bag (total 4 bags). Even without requesting, he inserted “interline transfer” tags on all our 4 checked bags and due to this, our bags were the first ones to arrive in Sydney. This erased my worry of time delays as we only had 2hrs and 20 mins at Sydney before our connecting flight to Melbourne. The only negative thing is about inflight food on both Hawaiian Airlines flights. On departing from Sydney, we were given a small snack pack consisting of less than one sandwich, a non-edible chocolate cake piece and few cut fruits. Morning breakfast tray was very small and was equally bad. On the return flight to Sydney, afternoon lunch was boiled noodles with few veges, cut fruits and grated cabbage in vinegar. Just before arrival into Sydney, we were given a very tiny bag consisting of 1 small sandwich and small sized apple. I know that US airlines are not customer friendly, but on these medium to long-haul flights, food trays should be good. Food service was the only part which took down Hawaiian Airlines. Hopefully they improve on this, considering their flight tickets are expensive.