| My original flight was a direct flight from Las Vegas to Maui, my flight has now been changed to a connecting flight in HNL without my choice. When I originally purchased the direct flight, it did cost more than the connecting flights that I am now on. I was willing to pay more for a direct flight due to obvious convenience and an earlier arrival time. I strongly believed that I should have been compensated for the following inconveniences: 1. The connecting flights are cheaper, and just on principle, we should receive the difference. 2. My experience dealing with the above changes: a. I get the change email, I try to contact via text, wait 2 hours for someone to text me back, once they do, I ask my questions, with hardly any answers, other than “due to current demands the direct flight is gone till May.” b. Due to the lack of help via text I decided it would be better to call someone. I waited on hold for another 75 minutes. I got someone nice enough to answer my questions and send me to this form. I filled out the form once, it did not send and erased what I originally put in this box plus a ticket number that I now have forgotten and cannot look up due to my flight change. c. All this just to find out that you choose my flight for me and even if I did have a choice, and I found something cheaper, such as the day before or after, you wouldn't automatically refund the difference!? 3. Inconvenience the actual flight change inflicts upon us. a. The original flight got us to Maui at 9:30 AM, new flight arrival is 3:30 PM, which takes away 6 hours of our vacation. b. The rental car that has already been booked now needs to be changed and may incur a fee. c. An early check-in at our hotel that we paid extra for, which we will not be refunded for. d. The added stress of finding a connected flight Customer service did nothing when I reached out to them about this, I also cc'd the CEO and he had no response as well.