✅ Trip Verified
| Honolulu to Portland. I originally bought my ticket for a 1:15pm flight that would have arrived at 10pm which was perfect timing for me as I needed to drive home another 2hrs so I'd arrive home around midnight. At first, it got changed to 1:30pm; no big deal, whatever. In the airport, it got delayed another 45mins; alright, okay, I can get over that. Then the departure time was changed to 6:15pm, 5hrs after the original time I purchased my ticket because the plane we were supposed to take wasn't functioning properly and we had to wait to switch planes with all new flight staff. We arrived to our destination at 3am. I did not get home until 5am. The compensation? A $20 food voucher for the airport we were stuck in that almost everyone the flight found useless as everyone was prepared fully to be on board with snacks and drinks ALREADY paid for (we had started boarding before it got delayed 5hrs) and most stores closed early so if you didn't grab the voucher and run somewhere quick, too bad for you. Then, you find out in flight, they had the gall to make you pay for a blanket! I'm sorry, if someone wanted a blanket, they should have been given one. It was a flight which turned into a red-eye and at the very least, blankets should have been given out. You had to pay for literally everything, at least give the people who were trying to sleep a blanket! Here's another issue, this 5hr delay caused my partner to need to call out of work the next day as they were my ride home. They lost a whole day's pay now. I had anxiety medications for flying and when I saw we were boarding, I assumed it was safe, so I took them and then when we were delayed, I was screwed out of my anxiety medications for the actual flight. I will never recommend this airline and will never fly with it again.