✅ Trip Verified
| Portland to Honolulu. The flight to HNL was without any hiccups. The flights were on time and the staff was friendly. My difficulties came on the return flight. I had made a separate reservation for my Dad and his dog to fly on the same flight I was booked on, with a stop in Maui. I called reservations to attach the dog to the ticket because we were going to put in on as luggage. I spent an hour on the phone trying to get this complete. The staff on the phone made no indication that a stop in Maui would be any sort of problem. Upon checking in at HNL, it went as smooth as I could have expected. The staff checking us in inquired with someone about what notes needed to be made in order to ensure safe delivery for my Dads pet with the stop in Maui. She was satisfied with the answer, so she sent us along. In Maui, I received a phone call indicating that the plane to Portland could not support the pet, so I'd have to go back to HNL, where I just came from! Because the dog was being handled so much he was getting too anxious, thus we needed to come down to meet him. This was after a gate attendant tried to get us on a flight back to HNL. She was kind enough to offer a food voucher (which I could not use because I spent all of our time in the security line). We settled the dog, waited in the security line, for the second time that day and made the flight just in time. What a waste of time and communication. My Dad with breathing and walking difficulties was being taken from one side of the airport to another, a lot more walking than he anticipated, along with the stress he's feeling in regard to his dog. Back to HNL we go and make it in time for the direct flight to Portland. I was not offered any kind of compensation, acknowledgement of the mistake nor did I feel that anyone cared about the distress this caused during this whole fiasco. I had paid for Extra Comfort seats and for the two different people in Maui was trying to do the rebooking, they did not notice this until I pointed it out, twice. So, had I not mentioned it, there was a possibility that I would have got economy seats and I would have lost that added expense. I could not lose my cool because I didn't want my Dad to stress more. I have never encountered such an experience. I felt like this was something I should have known ahead of time rather than an oversight on the airline's part, not once, but twice. With the rising cost of their airline tickets and all the 'for purchase' items, it's becoming harder and harder to make the trip back to visit the family that I do have left there. The crew on the aeroplane was friendly and checked in often. I have flown a pet before and this horrific visit was a far cry from my first. I was relocating my Dad and this day actually made him question the decision, saying, maybe this wasn't a good idea. I kept my cool and did my best not to show my frustration.