✅ Trip Verified
| Sydney to Boston via Honolulu . The entire experience with Hawaiian Airlines was absolutely shocking. The seats we uncomfortable, the entertainment selection was low in comparison to what one would normally expect for long international flights, the ear buds provided didn't fit inside the socket properly which made it very difficult to listen to music or watch a movie without physically holding the cord in place. The aircon was freezing cold and dry, causing my nose to bleed through the flight and for at least 2 days following. When I asked the crew for another blanket because they weren't able to do anything about the temperature, I was told I could only use the one so the entire flight (all 4 flights that I had booked in fact for the one return trip) was miserable. I have never in my life had plane food that was as horrible as the food on Hawaiian and they had no options to give you. I didn't eat any of the food provided. With all of this in mind, it would have been nice to think that the staff may have been a little extra courteous to make up for the short comings of the company, but they seemed disinterested and almost too used to the complaints they were receiving to care any more. When we reached our halfway mark and had to transfer planes, there was next to no direction given on where we were meant to go or where to leave our luggage for the next flight. We ended up running to catch our next flight and were told to leave the luggage on a spot in the middle of the airport without any security whatsoever. After running and just making it to our next gate, we were told that the gate had moved so we, again, ran to the next gate so as not to miss the flight. After finally arriving the the appropriate gate, we found out that our flight had been delayed by several hours. I understand that delays happen, but the way it was handled and with the rest of the flight in mind, it was disappointing. To top it all off, when we finally arrived to our last destination, we were told that our luggage had, of course, been lost. They gave us provisions to pay for basic necessities but could not guarantee we would see our luggage again, which held all of our wedding clothes and decorations inside which, they let us know, would not be replaced if the luggage was not found. This was a horrible way to start what was a long awaited vacation and the start to our wedding. When we tried to speak with them at the end about all of the troubles, they were only willing to offer us a ticket to fly with them again for an amount that wouldn't get us anywhere, we would need to cover the rest of the cost of the ticket and didn't want to hear another word about it. The customer service was horrible along with everything about the flights that we had with them. It was the first and last time we will be booking with them. We are disgusted.