✅ Trip Verified
| The first issue, the flight from Sydney to Honolulu. Couldn't go online to check-in until 24 hours before the flight, when I did login no seats available! I had been auto allocated a seat, same booking but my husband had not! At the airport the next day my husband was finally allocated a seat at the back of the plane row 47, I was seated in row 22! This was rectified just prior to boarding, not the best seats but we were seated together so this was appreciated. The return flight was a nightmare. They had automatically seated my husband & I in seats 25E & 26E, not together & stuck in the middle of the middle rows. (I have had bowel surgery so this option would have been extremely irritating to whoever sat next to me in seat F) No economy seats available so I was forced to pay an extra $125 USD each to sit in their 'economy premium seats' the only ones left 14c & 14d. Seat 14c, at the front of the section so not much legroom as there is a wall in front! 14c is on the aisle halfway in front of the door leading to the bathroom & service area with a constant flow of passengers passing & knocking me as they passed. The seat was broken & would not recline, so no sleep for me. On takeoff there was one meal selection, teriyaki chicken! The snack prior to landing was half an egg sandwich & half a ham & cheese sandwich. I'm fairly certain those sandwiches were more than one day old! Various other issues, service below par, water was not offered during the flight, well I should say the staff ran through the aisles with cups & water but they rushed past so fast most passengers missed out! To top this off I asked for a gin & tonic, they don't have gin, only scotch or vodka, I opted for a white wine instead which was terrible! So only water for me. Did I enjoy my flight, no! Did my husband enjoy his flight, no. Overall, this was the worst flight experience we have ever experienced! Incidentally, we have flown to Hawaii 12 times in the last 10 years. We have flown Hawaiian at least 4 times previously, last time in 2016, same trip and was happy with all details of our flight. Not this time!