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| Las Vegas to Kona via Honolulu. My wife is terminally ill. In May 2019, I purchased two first class round trip tickets from Kona Hawaii to JFK NYC for medical treatment. I paid $8800 for these two tickets. I had to cancel for emergency medical reasons. I was issued a voucher for the $8800. In July, I attempted to use the voucher to buy tickets for the same route. The online price was $8800 but they wouldn’t accept the voucher. I had to call customer service. I was told that the same tickets that I was looking at online would cost me $17,000 because I was using a voucher. I decided to go to Las Vegas on Hawaiian and then on to NYC on their partner airline, Jet Blue. They told me that I couldn’t use the voucher to travel with Jet Blue. I asked for two first class tickets r/t from Kona to Vegas and back. The cost for these two tickets was $3400. Hawaiian told that I could only use the voucher once and that they would be keeping the remaining $5400. When I asked why, I was rudely told to “go read your contract”! The trip from Kona to Vegas was mediocre, the food on the menu some foreign unpronounceable dish. I asked for bread and butter but they didn’t have any. The return trip from Vegas to Kona was horrible. I arrived at the airport an hour before takeoff, at 08:30. Hawaiian told the rental car shuttle bus driver that they didn’t have any wheelchair available. I went into the terminal and there must have been 10 wheelchairs at the Hawaiian check in kiosk. After getting my wife in the terminal, when I went to check in, at 08:45. I was told that they had released my two tickets and the aircraft doors were already closed! I immediately said “it’s 45 minutes before takeoff” and the attendant replied “you are not going to make it through TSA” and “your luggage will never make it in time”. She checked us in and notified the boarding gate that we were on the way and that our tickets should be reinstated, it’s was now 08:50. The SAS personnel at McCarran Airport were outstanding. They rushed my wife in a wheelchair, through TSA, on the tram and around the terminal to the boarding gate. We got there at 09:05 and they had just started board the main cabin. The flight left on time but again the meal was some unpronounceable name. I asked for bread and butter and was offered a croissant. When we got to Honolulu, it was raining, This time Hawaiian provided a wheelchair but I had to push my wife through the terminals. The connecting flight was delayed for almost an hour and the boarding gate had been changed but no announcement was made. Upon arrival in Kona it was pouring rain. My wife was transported off the aircraft and I was asked if I would mind pushing her wheelchair through the rain to baggage claim. So if you are thinking of flying first class with Hawaiian, save yourself a lot of money and fly in the main cabin. As a matter of fact, fly another airline if you can. The service is the same but the tickets are a little cheaper. As for me, I will never fly on Hawaiian Airlines again.