Hainan Airlines customer review
T Impson (China)
Bejing to Hangzhou flight was full but staff very prompt and efficient. Boarding was quick and plane departed and arrived on time. The cabin crew introduced themselves as soon as the plane levelled out and even bowed during the introduction. Very nice touch. Aircraft was very clean and new 737-800. The overhead tv`s had good entertainment. Food was not to my liking but nobody else in my group complained - so it must be me. The only complaint is that they continue to serve drinks and food when the plane is experiencing turbulence? How is it deemed unsafe to use the WC but its deemed safe to serve hot coffee? Other than that no complaints. Would certainly recommend and will try and fly them again over other domestic airlines in China. They certainly are the only 4star airline I have flown on in China.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
P Dean (China)
Beijing-Brussels return economy class. Flight out from Beijing was pretty busy at about 70% capacity. was given a seat in exit row - quite useful because you get the extra legroom but seats are awful as the video monitor is placed with the tray on both your left and right on the aisle seats with the middle two seats having only an armrest between the two. So if you are stuck in an aisle seat it is a nightmare. Luckily I got the two middle seats after some people decided to try their luck on another row. Food out from PEK was pretty rough two services. Return was at capacity in Economy food really good for Economy. Was stuck in middle of the 2-4-2 configuration on row 19 and not comfortable only able to get up 3 times during the whole flight. Fluids a bit better with tea/water offered during flight. Service good considering flight capacity attendants did a very good job. Very good inflight entertainment given usual standards from Chinese airlines with a couple of films of really high quality. Full VOD with some 30 films on offer screens mediocre but usable.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Ievgen Papanin (Ukraine)
Guangzhou-Beijing was 1 year old B737-800. Everything was perfect from take off to landing. All stewardesses during flight were near you bringing water giving breakfast etc. Even if a person fell asleep sticker was sticked to your chair and when you woke up stewardess brought breakfast immediately. The second flight was Beijing to Moscow with new A330-200. The same situation - very nice service interesting onboard entertaining system polite english-russian speaking stewards.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
J Lapides (United States)
Seattle-Beijing-Seattle. New airplanes great business class seats that lie flat. In Seattle they had a ground host who was there just to ensure everything was perfect. The inflight service was friendly and efficient. The only two negatives were a limited number of english language movies and limited in between meal food options. There were more movies on the return flight. Using Beijing terminal number 2 was a big plus as there are much fewer international passengers there resulting in no lines at immigration.
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
J Depaepe (Belgium)
BRU-PEK Business Class. 6 hour delay in Brussels but flight was just perfect. Nicest flight attendants ever. New aircraft very personal service great food entertainment very good. Missed our connecting flight to Seoul but Hainan staff waited for us at the gate in Beijing and helped us book another flight. I would recommend this airline to everyone!
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Pieter D'hamers (Belgium)
BRU-PEK-BRU. New A330 good and friendly service. Vegetarian meals correct and good. Every seat with personal TV screen. Toilets were cleaned regularly and seat pitch was about 32 inch. Only minus was that some seats couldn't be adjusted. Price/value was my best China trip in 16 years. Also convenient arrival time in PEK and BRU (early in morning).
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Y Chen (Australia)
Beijing-Guangzhou B737-800 in economy. Despite the 30 minute delay HNA did well to inform us and right afterward came the departure. Excellent service by flight attendants as they followed requests efficiently. Recommended.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
A Smith (Australia)
XIY to CTU on Boeing 737-800 in Economy. Flight delayed one and a half hours due to weather crew did their best to inform and entertain us during this period. After takeoff flight was absolutely the calmest ever- not the slightest hint of turbulence. Friendly crew explained patiently to pax (including why we were on a Shanxi Airlines a/c as they and Hainan have not fully merged at that time yet and the a/c was yet too be repainted). Landing in Chengdu smooth and arrival equally so.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Richard Borst (United States)
Beijing to Xian on Hainan airlines. Very good service on time departures. I would recommend it over the other domestic Chinese airlines.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
