Hainan Airlines customer review
John Wu (China)
Beijing to Shenzhen on A340-600. Seat was a lie flat business class seat with AVOD and came with a duvet and proper cushion. The cabin was showing its age somewhat. The meal was very good. I chose the western main and it was very good. Departures from Beijing are from Terminal 1 flight delayed 90 minutes. Hainan didn't handle the delay that well on the ground - no updated information was provided and announcements were only in Mandarin. In comparison to US and European flights of a similar length service and seat were fantastic.
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
P Schulz (Australia)
Beijing-Xiamen definitely not the brand-new B737 I was expecting but a fairly old B737-400. Excellent crew food okay and very speedy service. First domestic flight in China and Hainan Airlines was a good choice although I was hoping for more after reading they were a five star airline.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
C Cooledge (United States)
Beijing-Shenzhen-Sydney. Beijing-Shenzhen leg an A340 Business class a bit worn but very good for domestic service. 4-course meal served and drinks were prompt. Beijing-Sydney a new A330-300. 1x2x1 seating in business class fully-flat seats that were extremely private. Dinner and breakfast served. Food is good but not as great as other 4/5 Star airlines. Apparently it is best to stick with the Asian choices. Seats and onboard services excellent and make up for the food. The value for money is spectacular.
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
J Curd (United States)
Hong Kong (Shenzen) to Beijing. Flight delayed a few hours but I ate dinner in the first class lounge. Once finally onboard everything was seemingly brand new. The airbus A330 was very clean and the flight attendants provided more food. The airline was a very pleasant surprise and great value for the money.
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
L Wang (United Kingdom)
INC-PEK-BRU-BHX transfered in Beijing and Brussels. Economy class. INC-PEK and PEK-BRU operated by Hainan airlines and BRU-BHX operated by Brussel Airlines. Connecting service is efficient I got all my boarding passes at PEK and my luggage delivered directly to Birmingham. Polite staff and fairly new 737-800 (INC-PEK) and A330-200(PEK-BRU). I ordered seafood online and it was tasty. Worthy of ticket price.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
C Cooledge (China)
Shanghai-PEK. Business class was $100 for a one-way ticket. A330 was clean seats are lie-flat food is great (for a 1.5 hr flight) and flight attendants were well trained. Completely exceeded my expectations.
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Tim Kelly (Australia)
Sydney to Shenzhen return. One way Economy and the return flight in Business Class. For the Economy sector I was given an exit row seat automatically (I am 203cm tall) and did not have to ask. The food was good video on demand excellent and the cleanliness of the bathrooms impressive. My only criticism was that they told me that they only have 2 bottles of white wine in Economy for a 9 hr journey. Coming home I paid for an upgrade to Business Class for the over night journey back to Sydney. There was no-one in 1st class and only 4 people in Business Class the crew upgrade all passengers to 1st class cabin and provided Business Class service. The food and wine list had many choices although my video on demand did not work in 1A. Being a taller person I still did not fit on the lie flat bed. However with the combo of Y class outbound and J return the fare represents great value for money.
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Norman Ho (Australia)
Sydney to Shenzhen return. Leaving Sydney delayed 6 hours due to adverse weather in Shenzhen but passengers were well looked after given a meal voucher and informed of the expected departure time. Cabin seat was comfortable good meal service and helpful crews. Meal service flying back from Shenzhen was particularly good considering I was in Economy cabin.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
J Blanchard (China)
PEK-SVO LED-PEK. Service was fine staff try very hard with their English but I would not rate it as fluent. My flights were both on time the B767 LED-PEK was cramped and in need of replacement.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Chris Huntoon (United States)
Seattle to Beijing return. This airline was the cheapest but came with a very good rating from the website. I felt pretty cramped but then again I was a 250lb guy so it was probably to be expected. AVOD a bit finicky and the movie selection wasn't great but it was better than nothing for 11 hours. The Western food selections were mediocre at best. The staff speak little English that it was hard to communicate that I wanted something else. Food aside this was a clean efficient airline that I would fly again but might shell out the extra money for an upgrade.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
