Hainan Airlines customer review
C Tudehope (Australia)
Took multiple domestic flights with HU in December from PEK to SHA and XIY on their 330 and 737-800 aircraft. All flights were pretty much on time (the latest was 5 mins late). Onboard catering was superb for a domestic flight with as much as I would expect on an international flight - and then they came to ask who wanted seconds! Inflight entertainment was provided on the 330 aircraft which again was of an international standard. The terminal in PEK which is solely used by HU is very pleasant and easy to use. The crew were very friendly and promptly answered any enquiries. The legroom was great (I'm 6'4" - so that's no easy feat) and in general having done extensive travel I would say this is the best domestic airline in China. No hesitations in flying with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
M Sun (Hong Kong)
PEK-YYZ. Business Class. Hainan uses the KLM lounge in YYZ which was very standard. Seats in 1-2-1 configuration new business class. Breakfast was adequate Lunch was nice - western dishes and dinner I chose Chinese dishes which were the best I had on the fight. Entertainment was nice but a little bit cheesy. The seats are comfortable. Would definitely recommend.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Peter Thackray (United Kingdom)
YIX-CTU Economy. Flew B737-700. Inside fitted out with their Red colour scheme economy seats OK but not much leg room. Flight slightly late due to late departure. English announcements made. Hot drink and packet of dried Pea snack given which was OK on a 75 minute flight may not be quite so good for a longer flight. Cabin clean but slightly tired looking.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
P Muntz (United States)
SEA-PEK-CAN roundtrip. Hard not to recommend Hainan in light of the price difference between Hainan and other airlines. However the aisles are narrow. For the SEA-PEK flight (Airbus A330-200) legroom was tight. Seats are not well padded and by the end of each trip I could hardly sit still. The big thing to be aware of though is the transfer process in Beijing. Upon arrival in Beijing we had to deplane by walking down 2 flights of stairs board a shuttle bus to the terminal up another couple of flights of stairs claim your checked bags go through immigration walk 15-20 minutes to a different terminal check in for the next flight and recheck your bags then go to the gate and wait for the flight. My experience flying to China is limited but I think this process is more convoluted than with other airlines. There were 2 meals on the 11 hour flights across the Pacific and one on the in-country flight and they were all good. Beverage service leaves something to be desired. On the long flight I think we were offered drinks only 4 times and each time using very small cups. The seatback video system has a decent array of choices but is very glitchy and can be difficult to use. Headphones are a little uncomfortable and use the Asian double-plug connection so single- plug US headphones will not work properly. The crew were good though not as consistently present in the aisles as on other airlines and spoke English well. On my return trip I found myself I'd probably try to use a US airline for the US-to-China flight but in reality due to the fact that Hainan is $200 to $400 cheaper than the next least expensive option I'd probably opt for Hainan again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
T Impson (China)
Hangzhou to Shenzhen on a 737-800. Plane was well maintained and the leg room excellent. The snack box served was ok for such a short flight. Departed and arrived on time and our luggage was out fairly quickly. English announcements could be made more clear but otherwise great staff. Hainan Airlines still seem to be a great choice when travelling locally in China as the price is good with good service and nice clean comfortable planes.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Janis Kruzevnaks (Latvia)
BRU-PEK-CAN-PEK-TXL Economy. Seat width and pitch is pretty comfortable although on first long haul leg plane was pretty worn seatback was fully reclinable. Staff very friendly inflight entertainment had plenty to do for the whole flight. Nice service on local flights from PEK to CAN also very friendly staff and meal was a really nice touch for 3.5 hour flight.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
D Beckenbaugh (United States)
Flight out of SEA delayed. Arrived PEK 3 hours late and watched my connection to PVG leave as we landed. Booked on the next CEA flight and got to the gate with 5 minutes to spare. On flight last year from Shenzhen to SEA flight into PEK was weather delayed (snow) and I missed my connection. HU was still running daily flights at that time and rebooked me to next day. I asked for discount voucher for hotel but was refused. Instead they gave me a free hotel meals and ground transport. Even though it was my agents fault for booking flight connection too close. Only problem seems entertainment system does not want to work in exit row.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Ian Hamilton (United Kingdom)
Beijing to Brussels Business Class. Simply excellent service great food and very comfortable seat on what appeared to be a new aeroplane. The flight attendant spilt three glasses of red wine over me just after take- off - she was mortified. I changed into a slumber suit and my jeans and shirt were returned to me thirty minutes before landing pressed and folded without a hint of the wine stains.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
M Gustafsson (Sweden)
Berlin-Bejing-Berlin. After food was served it took almost 40 minutes before drinks arrived. Pointed out this to the FA's who however did no understand the problem. Thought it might have been a temporary glitch but the pattern was the same on the return trip. On the flight back to Beijing they served beer and wine with the lunch which in itself was terrible but apparently they had a policy of not serving it with dinner. Strange! Bad seat recline. Will go back to flying with Finnair when travelling to China.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | no |
Hainan Airlines customer review
D Valero (Switzerland)
Zurich to Beijing and onward to Shanghai Hongqiao on August 14/15. Return on 25/26 August. Overall I found it very mediocre: Positive aspects were the attitude and service from the flight crew and varied entertainment offer on Zurich-Beijing legs. The passenger transit lounge in Beijing was great as it gives you the possibility to relax in a quiet place before continuing the journey. Negative aspects were the oldish plane(s) from Zurich to Beijing and return (A330-200). The design was too pompous with red and yellow/golden patterns and carpets. The two worst points I observed: for transfer the baggage needed to be collected and checked-in again at another terminal not only when entering China but also on the return journey i.e. despite the "leaving China formalities" had already been cleared in Shanghai. The location of the plane at Beijing airport was upsetting: Arriving from Zurich the whole plane was emptied with buses instead of using an air bridge. When leaving Beijing the gate was so far from the aircraft. Passengers started making jokes about whether we would arrive to Zurich by bus. I wonder what the causes are for this as at 2 am there may have been many air bridges ready to use. All in all it was ok.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
