Hainan Airlines customer review
C Cooledge (China)
Shanghai-PEK. Business class was $100 for a one-way ticket. A330 was clean seats are lie-flat food is great (for a 1.5 hr flight) and flight attendants were well trained. Completely exceeded my expectations.
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Tim Kelly (Australia)
Sydney to Shenzhen return. One way Economy and the return flight in Business Class. For the Economy sector I was given an exit row seat automatically (I am 203cm tall) and did not have to ask. The food was good video on demand excellent and the cleanliness of the bathrooms impressive. My only criticism was that they told me that they only have 2 bottles of white wine in Economy for a 9 hr journey. Coming home I paid for an upgrade to Business Class for the over night journey back to Sydney. There was no-one in 1st class and only 4 people in Business Class the crew upgrade all passengers to 1st class cabin and provided Business Class service. The food and wine list had many choices although my video on demand did not work in 1A. Being a taller person I still did not fit on the lie flat bed. However with the combo of Y class outbound and J return the fare represents great value for money.
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Norman Ho (Australia)
Sydney to Shenzhen return. Leaving Sydney delayed 6 hours due to adverse weather in Shenzhen but passengers were well looked after given a meal voucher and informed of the expected departure time. Cabin seat was comfortable good meal service and helpful crews. Meal service flying back from Shenzhen was particularly good considering I was in Economy cabin.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
J Blanchard (China)
PEK-SVO LED-PEK. Service was fine staff try very hard with their English but I would not rate it as fluent. My flights were both on time the B767 LED-PEK was cramped and in need of replacement.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Chris Huntoon (United States)
Seattle to Beijing return. This airline was the cheapest but came with a very good rating from the website. I felt pretty cramped but then again I was a 250lb guy so it was probably to be expected. AVOD a bit finicky and the movie selection wasn't great but it was better than nothing for 11 hours. The Western food selections were mediocre at best. The staff speak little English that it was hard to communicate that I wanted something else. Food aside this was a clean efficient airline that I would fly again but might shell out the extra money for an upgrade.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
J Porle (United States)
Flew From Chongqing to Guangzhou on a 737. The staff was very friendly and spoke almost perfect English. A meal was served even though the flight was barely an hour. I would go out of my way to fly Hainan.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Jan Aghina (Netherlands)
Brussels-Shanghai A330-20. Flight attendants friendly and helpful tasty food clean toilets during the whole flight. On the flight back we seat in row 20 super legroom but a lot of Chinese passengers took row 20 as a bypass to the toilets - not so pretty!
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Eric Wang (Canada)
Toronto to Beijing last month in Business Class. Overall quite satisfied with the food and the service. Excellent mannered flight attendants and comprehensive movie choices on the Personal Entertainment System. The seat is very comfortable too. Additionally the meal is tasty and passengers are allowed to order anytime they wish.
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Casper van der Walt (China)
Kunming to Haikou and was pleasantly surprised by this airline!. I have flown many times in China and I had the best flight ever with Hainan Airlines. New plane B737-800 very friendly cabin attendants who could speak good English and tasty food. Will definitely use them again. Everything began with check-in (long lines at check-in) where a friendly young man took my luggage and checked me in as I was the only foreigner on the flight. I felt a bit guilty! For the first time on a Chinese airline friendly and smiling FAs. The other Chinese airlines can learn a thing from Hainan airlines!
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Julian Lou (Canada)
It's one of the best airlines I have taken (other is Cathy Pacific). Flight attendants are very very friendly. The ticket price is low as well.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
