"definitely worth the money"
4 reviews Andrew Chan (Netherlands)
For a short domestic trip from Beijing to Guangzhou, Hainan Airlines was not the cheapest airline but it was definitely worth the money! Delicious and huge portions of food. The cabin staff was very friendly and took their time to chat with people. The aircraft was very clean and FA cleaned the toilets many times (the flight was only 3 hours).
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | P{EK to CAN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Hainan Airlines quite exceptional"
Marc Godfrey (United States)
San Jose to Beijing with Hainan Airlines. First time I've used a Chinese airline, and have to say that Hainan Airlines was quite exceptional. Whilst used to U.S. carriers for domestic travel, and Lufthansa for Europe trips, this trip was the best I can truly remember. Biz class seats comfortable and had great sleep, nicely made into bed by FA and I did not want for any aspect of service at any time. Food was good, and so beautifully presented. Watched just 1 movie, and choice not up to many other airlines, but have to say my preference was to sleep anyway! All in all a great performance, and a shame they don't fly more routes into N America.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | SJC to PEK |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"will definitely fly Hainan again"
Eric Noordam (Netherlands)
Flew from Brussels to Beijing return with Hainan Airlines. Good flight with a good seat pitch. Plane was pretty crowded, but the flight attendants managed it well. Food was good, with a choice of 3 meals. The inflight entertainment was quite good, and the screen was big enough. Not a wide choice of movies, but it was enough for the length of the flights. Lavatories were clean. On the ground I didn't see many staff of Hainan, they could improve that. Especially when we had a transfer at Beijing they could have informed us better. Overall a good experience, especially the service and the seat are worthwhile to choose this airline if you have to travel from Europe to China. It's better than other Chinese airlines and isn't as expensive as European or Middle Eastern airlines. I will definitely fly Hainan again!
| Aircraft | A330-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Brussels to Beijing |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I’ll use Hainan again"
Cheol-won Jang (United States)
SJC – PEK round trip. Never flew with Hainan before, so I was rather skeptical about my choice. I usually travel between the Bay Area and NE Asian cities using UA, CA, OZ, CI and NH, the price for this newly launched route was reasonable which provides another option from the South Bay / North California. The 787 is fairly new and well-decorated, red wall paper and carpet give cabin ambient a warm touch, seat room looks quite compact at the first glance but as a 6.2’’ tall 195lbs big man I can fit in pretty well yet had a sound sleep after. Two economy meals were palatable, decent and Asian/western fusion style compared other trans-pacific outbound flights. Entertainment with the large 787 PTV helped me to kill time with selected movies - some of them were just in cinemas weeks ago. Cabin crews are reachable and willing to help, I saw them cleaning the lavatory mirror and toilet which is a plus. Ground service in T2 I encountered wasn’t that pleasant in contrast with the larger terminal 3 PEK, and it did take more time for transfer passengers. The only major down side of Hainan is their online booking system is not the friendliest I ever used, redesigning is suggested. Overall I am pleased to find this SJC based new route and merry to say goodbye with SFO as well as CA, UA, CI. Pretty sure I’ll use Hainan again for my future NE/SE Asia trips if they offer more connecting flights in PEK.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | San Jose to Beijing |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"an excellent experience"
David Clancy (Canada)
Toronto to Beijing return with Hainan Airlines was an excellent experience. The cleanliness and cabin service was really good. The seats for a long flight are better than average. On the return trip, their service to transfer from a domestic flight to international flight including changing terminals in Beijing, when we had only a 2 hour window, was outstanding.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Toronto to Beijing |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin service very friendly"
1 reviews B Lee (United States)
This was a short-haul Hainan Airlines flight from Yichang to Beijing. The seat legroom is not big but good enough for fitting myself. The cabin service was very friendly and timely. The FAs were always smiling. The only thing I dislike was the food served. But it was worth the price for a economy class seat. Anyway, I would like to consider taking Hainan Airlines again.
| Aircraft | Boeing 737 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Yichang to Beijing |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service is very good"
1 reviews Peter Fu (United States)
The Hainan Airlines service from Beijing to Nanchang is very good, the seat is comfortable, and the food provided is delicious. Although the journey is a little bit bumpy, it's really an unforgettable one which deserves the price.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Nanchang |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Hainan Airlines trip was pleasant"
Alan Andre (Thailand)
My Hainan Airlines trip from Seattle to Bangkok via Beijing was pleasant but it didn't start that way and was mostly my fault. My flight was one way from Seattle to Bangkok, and at first they would not let me check in, indicating I needed a return ticket. This is actually normal. I was a bit frustrated and in my panic neglected to say I had a visa. Once that was determined, the staff apologized saying they should have also checked. The flight was very good, the inflight entertainment was acceptable and the food good. The flight from Seattle to Beijing was on time, but Beijing to Bangkok was delayed about an hour. However, we made most of the time up in the air. The economy class seats seemed a bit hard to me.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | SEA to BKK via Beijing |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"best cabin service I can remember"
Patrick Chong (Hong Kong)
Guangzhou to Beijing with Hainan Airlines in Business class (domestic first class). Airport service okay, Guangzhou Airport not good! Onboard, the cabin staff were so sweet and friendly, probably the best cabin service I can remember in years. A flat bed seat, duvet and more on a domestic flight is truly 5 star service and they deserve. Food was nicely served and of very good standard. Definitely recommend to all who may have never heard of this airline, and it is more Asian than Chinese - by which I mean you would never want to fly Air China, Eastern or Southern as alternative choice here in China.
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | CAN to PEK |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"best domestic airline to fly in China"
6 reviews Graeme Bray (Australia)
Heavily delayed flight but outside of airlines control. This is simply the best domestic airline to fly within China. Despite not having an exit row seat, I had great legroom. From Lanzhou to Xi'an the seat beside me was empty but after the short stopover, it was filled on the next leg to Xiamen. A snack was served on the short first leg, with a full delicious meal handed out on the second leg. I was able to be served several cups of juice on each leg, which was great considering how delayed and thirsty I had become. The staff onboard were fantastic and went out of their way to obtain an English newspaper for me, being the only westerner on this scheduled service. Inflight entertainment was from Android tablets that were not really setup for English users but I was able to get it to work. Overhead monitors also played the ubiquitous Just For Laughs Gags show from Canada that is on every airline and train station in China.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Lanzhou to Xiamen via Xi'an |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
