"staff nice and food okay"
Streb Lovell (Taiwan)
✅ Verified Review | Taipei to Beijing return, and my first time experience with Hainan Airlines. Both flights on time. Staff nice and food okay, filling but not spectacular cuisine. Check-in staff in Taipei weren't sure which airlines were mileage plan partners. Plane was a bit worn and armrests dirty. The temporary handling agent lounge in PEK is in a 1995 time warp.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | TPE to PEK |
| Date Flown | April 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew disappeared between meals"
T Schollaert (Czech Republic)
✅ Verified Review | This flight from Prague to Beijing was operated by a dated Boeing 767-300 aircraft. Old seats in economy with very limited recline. The entertainment system that was out of order. Onboard magazines only in Chinese. The use of mobile devices in airplane mode is prohibited by Chinese government regulations. Both meals consisted of rice with meat, brown sauce and frozen vegetables and rather bland and greasy. No drinks offered outside meal times. Only water and crackers available from the galley. Crew did not seem interested in providing good service and disappeared between meals. Lavatories were not very clean. During the entire flight a cold draft was coming from one of the emergency exit doors just in front of seat 47A. Boarding was at a remote stand, as Beijing Terminal 2 only has a small number of jetways. About 10 minutes on a very crowded bus, with airport staff shouting at passengers - mainly Chinese tour groups. Departure about an hour late, arrival 35 minutes late.
| Aircraft | Boeing 767-300 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | PRG to PEK |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I would recommend Hainan Airlines"
F Alex (United States)
✅ Verified Review | My family had a great trip on Hainan Airlines from Boston to Shanghai Pudong. Thrilled that they introduced this non-stop flight saving hours on the total journey to China. I really enjoyed and prefer the Boeing 787 compared to the 777-300ER. Fast Boarding/deplaning since the plane is much smaller than the 777-300ER, especially the number of economy seats (only 177 on Hainan compared with say Emirates long haul 777-300 ER at 304). The larger windows and what appeared to be more efficient overhead bins/higher curved ceilings made the cabin feel more open and less claustrophobic. The 3x3x3 seating while not ideal is much better than a 3x4x3 on the 777-300 for long haul. I paid $750 roundtrip, I found the seats pretty comfortable with enough legroom. The economy seat actually reclined pretty far back. Which makes it a bit difficult when the passenger in front has reclined, but nonetheless easier for sleeping. I think the 787 seats are a bit shorter as well, so there is an adjustment to pull the headrest up if you are taller. Cabin crew for the most part were extremely helpful. However, I felt they were a bit more amateur than some airlines, possibly because they were generally on the younger side. Agreed with some other comments about the lack of English, but didn't find this a problem. They cleaned the bathrooms regularly throughout the flight. I thought the food generally was pretty good. I love that they give the option to pre-select a low calorie or fruit platter option for no cost. In addition, they set up a little spread in the back of the plane with all sorts of beverages and snacks so one could help themselves at any time. They came around plenty of times with water and tea. Ask for "Bing Shui" or ice water because typically the Chinese prefer water hot. I thought the inflight entertainment was lacking a bit. The TV options and movies while plentiful fell a bit short of other 5 star airlines. The touch screen was also a bit unresponsive and slow. Overall I would recommend Hainan Airlines especially for service to mainland China. They are expanding quickly to unique destinations. I loved the 787 and believe it is a great option for long haul.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | BOS to PVG |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the experience is excellent"
Max Chen (Thailand)
Bangkok to Haikou return is a good journey. Hainan Airlines seems to be the only one operating flight on this route. The ticket is not so expensive and the experience is excellent, especially the cabin service. I like the Chinese meal on board as well. It is the real traditional Hainan noodle and tastes fine, not just like a fast food from oven. The airplane was a Boeing 737 with no inflight entertainment. Considering a 2 hours' trip, it is ok for me.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | HAK to BKK |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"was a happy journey"
Ying Wu (China)
Shanghai to Seattle with Hainan Airlines, and all things are nice and it was a happy journey. The meals provided were abundant. The seat was very comfortable and let me have a good rest. The inflight entertainment in the cabin is ok too, but they do not have wifi in flight at the moment.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | PVG to SEA |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"definitely fly Hainan again"
H Ruo (United States)
This Hainan Airlines flight was excellent and arrived early. All the flight attendants were very pleasant and helpful - I saw one of them actually tuck a guy in (you'd think you actually only saw that in the commercials). The cabin was relatively clean, and unlike other airlines, it seems like the flight attendants regularly refreshed the toilets so that it never smelt. Food was ok, and there were snacks readily available in the galley. I'm not a big fan of the side by side configuration of business class seats - prefer the solo (1x2x1) seats Hainan Airlines has on other aircraft. But on this Boeing 787 there's plenty of room, and the seats are lie-flat. TV screen is not angled properly, when you're reclined, so a bit of a strain to watch TV while lying down. The inflight duty free is limited, so if you're bringing gifts home, buy it at the airport. Definitely would fly Hainan again! In fact, already booked for my next business trip, even if the plane is different. (A330 next time vs 787 last time).
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | SEA to PEK |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew was very kind"
Keith Wong (Canada)
My flight from Beijing to Toronto with Hainan Airlines was great. The food and the seats were nice, the cabin was clean and washrooms are tidy. The cabin crew was very kind. Hainan Airlines is a great airline to fly with. The inflight entertainment is fun to watch with great games.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | PEK to YYZ |
| Date Flown | May 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very good, very punctual"
Evgenia Danilenko (Kazakhstan)
The Hainan Airlines flight from Almaty to Sanya was very good, very punctual. The all-round services in the plane, flight attendant service staff were very warm. So our family is very happy to go to Sanya, next year we will continue to chose holiday with Hainan Airlines.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | ALA to SYX |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"really a nice journey"
Zeng Qingxia (Czech Republic)
I took Hainan Airlines return flights from Prague to Beijing. The flight attendants are really beautiful and offered real enthusiasm and were helpful. The food and beverages served onboard the flights are delicious. Even though I was travelling in economy class, the seat is comfortable. The Boeing 767 was very stable during the whole flight, and really a nice journey.
| Aircraft | Boeing 767-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | PEK to PRG |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"one of the best airlines"
Marina Sarg (China)
Changsha to Beijing and Hainan Airlines is probably one of the best airlines, and exceeded my expectations. I have used them within China and internationally and I can say that their service from check-in to arrival is a worthwhile experience. The cabin staff were very friendly and cordial - and smiled! I would definitely use Hainan Airlines again.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | CSX to PEK |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
