Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 402 reviews
8/10
5 star Skytrax Rating
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8/10

"professional service"

(China)

Trip Verified | Boston to Beijing. I was surprised by the professional service of the flight attendants, as well as the on-board entertainment and catering service.
AircraftBoeing 787-9
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBoston to Beijing
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"provided hospitable service"

(United States)

Trip Verified | I had a pleasant trip from Beijing to Boston. Check-in at Beijing was smooth and quick. Flight attendants professional and provided hospitable service. They helped me put my luggage to overhead bin. Food is eatable but recommend to add more options.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Boston
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the crew was excellent"

(Singapore)

Trip Verified | Shenzhen to Zurich. I had my leg injured and a crew member carried my hand luggage for me to settle down in the plane. It was midnight flight but the meal was served quickly so that passengers could have time to relax. Food quality was not the best, the crew was excellent. A pleasant trip, helpful crew members, professional attitude and sufficient service for a midnight flight. Food quality needs to be improved.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteShenzhen to Zurich
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"good thing was the staff were friendly"

(New Zealand)

Trip Verified | Auckland to Shenzhen. The only good thing was the staff were friendly, airline food normally isn't the best but my food was uneatable on my return trip and they ran out of my choice for breakfast. I went to change my booking this was a very slow process and difficult. I wouldn't use again. No charging point for devices in economy.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAuckland to Shenzhen
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Very disappointing experience"

(Singapore)

Trip Verified | Singapore to Haikou on 15 December. No selection of seats available online. I called the hotline in China and was advised that I can do so upon check-in. At Singapore check in, I wasn't able to select my seat and was allocated an aisle seat at the second last row of the plane very near the 2 toilets. We were given two food choices and I found both horrible - tasteless chicken breast macaroni and spinach or meat sauce noodles with assorted dim sum and vegetable. No in flight entertainment or seat power socket. Leg room was decent but my seat wasn't very comfortable. No in flight magazine at my seat. Flight attendants were polite but seemed overworked. Overall I would rather pay to get better seats and better food (on LCCs) than what Hainan airlines offered me. Very disappointing experience.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Haikou
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Inflight the service is good"

(Mexico)

Trip Verified | Mexico City to Beijing via Tijuana. Booking the ticket was not easy with unfriendly website and selecting a seat was not possible until check in. The flight was delayed for 8hrs due weather and Mexico City ground staff did not help, with the fact that it was a weather delay and this was not their fault. Inflight the service is good, the flight attendants are attentive. The inflight entertainment is outdated, lacks variety and does not compare to other 5 star airlines. The food was the worst food I have had. The seats are okay.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMexico City to Beijing via Tijuana
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"flight was comfortable"

(Hong Kong)

Trip Verified | Beijing to Mexico City via Tijuana. Boarding process was okay. The seat was as promised one with extra leg room which I was unable to book online and had to pay before boarding the plane. The flight was comfortable, the extra leg room seat I think is absolutely worth the price. My food was chewy and saucy, the taste and temperature were not appetizing. The transit stop in Tijuana was weirdly organized as you must go through security again and if you have any liquids or duty free previously bought they may be confiscated. The flight from Tijuana to Mexico City has a new set of crew which are equally good as the last.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Mexico City via Tijuana
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"excellent service supplied"

(China)

Trip Verified | Beijing to Boston. Very impressed by the excellent service supplied by Huang. She is smiled and asked what I needed. She answered all questions asked. We really appreciate her service. I enjoy this trip with Hainan Airlines
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBeijing to Boston
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"The flight crew was nice"

(United States)

Trip Verified | Beijing to Seattle. The flight crew was nice, friendly and very helpful. Especially the cabin manager, her service and smile impressed me. Hainan Airlines are my first choice for trips. Definitely give them 5 stars and will recommend to my family and friends.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Seattle
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"thankful for the staff service"

(United States)

Trip Verified | Chicago to Chengdu. I am extremely thankful for the staff service on that flight. This experience started disappointing, because wrong information was given when customer service number was called (twice) leading to delay in check in process, and I was not able to attend things as planned. A staff (in chef uniform) remembered me and greeted me. Once she heard about my bad experience, she started to make up for her colleagues mistake immediately. She had given me her personal heat pouch to help me with my headache and shared snacks with me. She offered hot water to me, and asking if I need anything that might help with my headache.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteChicago to Chengdu
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. The Airline celebrated its 24th anniversary in 2017. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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