Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 323 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
9/10

"a wonderful journey"

(China)

Trip Verified | Beijing to Chengdu. I forgot the departure time of the flight. When I arrived at the check in counter of Terminal 1, it was only 3 minutes from boarding time. The counter staff checked in for me and helped me pass security check. The boarding was very smooth and a wonderful journey.
AircraftBoeing 787
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBeijing to Chengdu
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"thank ground service"

(United States)

Trip Verified | I'd like to thank Hainan Airlines ground service for them professionalism and help. We were taking the HU 7989 flight from Beijing to San Jose, US, without an updated EVUS enrollment number. The staff in the ground service guided us completed the EVUS enroll in a timely manner and made sure we got on the plane.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSJC to PEK
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"wonderful experience to remember"

(Australia)

Trip Verified | Changsha to Melbourne. I had a wonderful experience traveling on Hainan Airlines with young children for the first time from Melbourne to China, and back again in Apr-2018. A330 was clean and comfortable with good legroom and a decent inflight entertainment system. The ground service was good, and the in-flight service was excellent. The flight crew were friendly, attentive and professional - we happened to have a faulty headphone port on one of our seats, and the crew came back 5 times with replacement headphones to try to fix it. They were really apologetic when this failed to resolve the issue. It felt like they genuinely cared about providing real, "old-fashioned" customer service, rather than just lip-service. Additional highlights such as complimentary transit hotel stay, seat and meal selection, and priority boarding for young families made this a wonderful experience to remember!
AircraftA330-300
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteChangsha to Melbourne
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"did not have WiFi"

(United States)

Trip Verified | Las Vegas to Hong Kong via Beijing. Everything was perfect except that the flight from Las Vegas to Beijing did not have WiFi and the flight back from Beijing to Las Vegas had WiFi but the service was not enabled once the aircraft was over 10,000 feet as advertised. I hope Hainan Airlines can get the WiFi issues resolved but the great entertainment system they have made up for the lost WiFi ability.
AircraftBoeing 787-9
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLas Vegas to Hong Kong via Beijing
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"Poor leg room on the plane"

(China)

Trip Verified | Zhuhai to Xian on 6th Apr. Ground staff were surly and unhelpful. It was a long check-in queue and I almost lost my patience. Poor leg room on the plane and the entertainment facilities are poor. The only thing that made me happy is the professional service onboard from cabin crew.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteZhuhai to Xian
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"a great airline to fly with"

(United States)

Trip Verified | Los Angeles to Chengdu. The flight was overall enjoyable. The ground procedures were poorly handled by the LAX ground crew. Boarding was a mess, since people poured out of the shuttle bus and flooded the jetway. Hainan uses a 2-2-2 configuration in their Boeing 787-8 business class, which is a little outdated since most of the airlines operating transpacific are using 1-2-1 seating. Business class on this flight is fairly empty therefore I did not have the need of stepping over my neighbor. Crew members were nice and helpful. Hainan probably has the best catering among all Chinese airlines. A bread basket is offered to each and every passenger and meal procedures were carefully followed. I ordered the western entree selection, which was beef tenderloin. The tenderloin was juicy and not overcooked at all (surprisingly). However the asparagus that came with the tenderloin was overcooked. Crew members were constantly walking through the aisles to attend to the needs of the passengers. Right after meal service, economy passengers started coming into the business class cabin and occupying the empty seats - it took a long time before the crew evicted them. In conclusion, Hainan is a great airline to fly with. They have a decent business class product which is way much cheaper than other Asian airlines offering services between China and the United States.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteLos Angeles to Chengdu
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"It was really a nice trip"

(China)

Trip Verified | Manchester to Beijing on March 29th. It was really a nice trip. The cabin crew is really nice and provided me a nice and professional service. I am impressed by the crew leader. I want to say thanks to all the cabin staff.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManchester to Beijing
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"most friendly and courteous"

(United States)

Trip Verified | Chicago to Beijing. I am highly impressed by Hainan Airlines that is one of very few of the highest 5-Star airlines with gorgeous services and comfortable seats. Even in economy class, their service, food & beverage on board are all incredible, and flight attendants are most friendly and courteous. Hainan Airlines is my first choice in the future and recommend it to every one.
AircraftBoeing 787-8
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteChicago to Beijing
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I really enjoy the trip"

(China)

Trip Verified | Beijing to Mexico City. All the flight attendants are kind, there is even an opportunity to make traditional Mexican food with the attendants during the journey. I really enjoy the trip this time and this is the most interesting journey I have ever had.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBeijing to Mexico City
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Service and food was great"

(China)

Trip Verified | Beijing to Toronto. Once you get past the chaos of the boarding area at Beijing the trip was really good. Service and the food was great´╝î3 different meals was provided with some snacks.The overall experience with Hainan Airlines was good and I would fly with them again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBeijing to Toronto
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
2_6_spacer