Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 407 reviews
8/10
5 star Skytrax Rating
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10/10

"flight crew was awesome"

(United States)

Verified Review | Chicago O'Hare to Beijing. The Boeing 787 is an incredible airplane - it is spacious, comfortable, and well designed for comfort of the traveller. It is the quietest airplane I have flown on. In addition, the decor of the airplane is very tasteful. The flight crew was awesome - professionally attired, friendly, and displayed incredible service. I witnessed then helping a mother with a crying baby and helping the baby relax, cleaning any litter that appeared on the floor or seats to keep the cabin clean, helping passengers fill out their forms for immigration. They served the offered in a very professional answer and offering alternatives, making several passes through the cabin for service, and offering additional snacks and beverages. The price of the ticket was well worth the money. Thanks to Hainan Airlines for providing an excellent flight and staff.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChicago to Beijing
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"exceptionally good attitude"

(Canada)

Verified Review | Beijing to Toronto. The food offers good variety even for economy class compared to my past experience. Cabin crew is very friendly that take care of each passenger's needs with exceptionally good attitude during the flight. I will always choose Hainan Airlines since they offer good flight route as well as service. Lots up to date entertainment programs are available which impressed me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Toronto
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"experience was very good"

(United States)

Verified Review | Beijing to Seattle. The overall experience was very good. The flight attendants were very kind and caring. I sat at the emergency exit and the flight attendant asked me to read the instructions and confirmed with me that I can perform my duty, which is good. The food and cabin service is good. I was hungry during the flight and they invited me to use the self-serve bar at the end of the aircraft and to help myself.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBeijing to Seattle
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"strongly recommend this flight"

(China)

Verified Review | Beijing to Boston on Hainan Airlines. Brand new Boeing 787-9, cabin staff are professional, elegant and warm hearted. I strongly recommend this flight. Food is good, both traditional Chinese food and western food. Entertainment is abundant and updated. There is free wifi, though not fast.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Boston
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"cabin service is outstanding"

(Canada)

Verified Review | Calgary to Beijing. The cabin service of Hainan Airline is outstanding compared with other airlines running the Canada to China route. The food is good and cabin crews are really nice and patient. They try their best to meet my needs. Only issue is the ground service staff, they are not as friendly as the cabin staff. I am assuming they are hired from Air Canada. Overall, I would say this is an impressive trip provided by a 5-star airline. I definitely recommend this airline.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Beijing
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"recommend Hainan Airlines"

(China)

Verified Review | Beijing to San Jose. It is a great pleasure to travel with Hainan Airlines, my wife and me enjoyed the trip a lot. It was a Boeing 787 we flew and the seat was comfortable with a lot of entertainment choices. We were not bored even if it was a long fight. The flight attendants offered great service and the food was really good. I'd like to recommend Hainan Airlines. Thank you for your great service.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBeijing to San Jose
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"comfortable flight I’ve taken"

(United States)

Verified Review | Boston to Beijing. Service on this flight was high quality, friendly and methodical. I was addressed by name every time a cabin attendant spoke to me with smile. Food and drink was good. I didn't spend a lot of time on entertainment. Inflight entertainment selection is fairly standard — recent films, popular TV shows. Internet, even sometimes slowdown and overload, was the most important service I need during the travel. I would say this was a comfortable flight I’ve taken, quite happily, take this flight again.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Beijing
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"super nice staff"

(Hong Kong)

Verified Review | It was generally a great experience for me. The flight between Bejing and Berlin was almost 11 hours. There was a very good price-quality balance with super nice staff, and it was a very safe flight.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Berlin
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"provides comfortable seating"

(China)

Verified Review | Toronto to Beijing on Boeing 787-9. The airplane provides comfortable seating with upgraded entertainment system, including latest movies and TV shows. Cabin staff were friendly and helpful, and conversed with proper etiquette, especially toward senior passengers. A night at a hotel is provided for free for passengers who will take a transfer flight on the following day.
AircraftBoeing 787-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYYZ to PEK
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"would recommend this airline"

(Italy)

Verified Review | Chongqing to Rome. I am a student and now I live in Hangzhou, China. I flew twice with Hainan Airlines because it is the cheapest airline linking China and Europe and both the times I felt quite satisfied. The staff both in the airport and on the flight are willing to help the customer. I needed to bring back to Italy some pretty big paintings (one is 150cm long) I bought in China, I asked whether or not I can bring them as if they are luggage and they answered that this is possible. On the flight the cabin crew was really kind and helpful. I would recommend this airline to every traveler.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCKG to FCO
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. The Airline celebrated its 24th anniversary in 2017. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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