Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 329 reviews
8/10
5 star Skytrax Rating
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3/10

Hainan Airlines customer review

(Canada)

Dec 2013 Toronto - Beijing and Beijing - Toronto. They lost our seat reservation both ways to start with then when they finally had found seats so we could sit together as soon as we got onboard my husbands seat was broken and there was no other seat available. Coming back the same thing seat backrest broken would not stay upright or down and both ways we had no entertainment at all. Food was so so the only thing we can say is that the staff were very pleasant.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Hainan Airlines customer review

(Canada)

March 14 HU 7982 Taipei to Guangzhou - 737-800. Old dated plane with uncomfortable seating and a very pungent bathroom. No electronic equipment allowed on entire flight - flight attendant will go out of their way to make sure your electronic equipment is switched off. Will avoid this airline from now on. Food was good though.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Hainan Airlines customer review

(United States)

ORD-PEK on 787 then PEK-PVG on a 737 and return in Business (First) Class. Easy check-in and boarding at ORD. Attentive service great seat (flat bed) and AVOD with 20 or so current movies. Tip: spread the duvet out on the seat and sleep on top of it as the cushions are very firm. On landing in Beijing we had to transfer from Terminal 2 to Terminal 1. Instructions were clear but we couldn't locate the shuttle and walked the distance between Terminals. If you are young this is no problem. If old and creaky like us it is a long walk. Flight from PEK to PVG was ordinary 737 with standard "first class" recliners as would be found in domestic flights in the U.S. The return leg from PVG to PEK was the same as the outbound but once arriving in PEK we were met by a gate agent herded to a bus and taken from Terminal 1 to Terminal 2. Along the way we gathered our bags then rechecked them. That saved us a lot of wandering through corridors dragging luggage. I was surprised to realize that our 787 flight boarded off-terminal it was a long bus ride out to the plane. Once on board however the champagne arrived and all was well. Food on the return trip seemed fresher and the flight attendants were much more capable and attentive - more like Asiana than a regional Chinese airline. Overall a terrific experience - and at the $2150 teaser fare to go round trip in the front cabin there is little to complain about!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(Belgium)

HU492 from BRU-PEK on 23 Feb 2014. The check in supervisor was very polite and helpful. However the plane A330-200 was very old very uncomfortable for a long haul flight. Seat was very small dirty and the toilet smelt. The screen on seat 20 (emergency) was not straight entertainment film selection was not up to much. Food had no taste portion and tray was too small with plastic knife spoon and fork. The cabin crews were superb polite and smiling but the service was not up to international standards. The return flight HU491 PEK-BRU with a newer A330-200 but again seat no. 10 the seat arm support broken smelly toilet. Lack of aircraft cabin maintenance.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Hainan Airlines customer review

(United States)

HU7735 Jan 20 2014. LHW to PVG on B737-800. Economy class aisle seat. The plane is old but very well maintained. Very good and attentive service. Sat in the aisle and was bumped by a flight attendant walking by and she immediately apologized for that causing this problem. When plane began descending service surveys were distributed to customers. Food was average but compared with the food of other major Chinese airlines it was not bad at all. Flight attendants were polite and smiling. There was no personal entertainment system and only screens underneath the overhead bin. I would definitely fly Hainan again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Hainan Airlines customer review

(United States)

IAH to ORD to PEK. I flew American Airlines through a codeshare flight and transferred at O'Hare onto Hainan Airlines (economy). The new Dreamliner plane seemed pretty nice and the seats were comfortable their Mango juice and Coconut juice is delicious. Two hours into the flight I was asked by one of the flight attendants to turn off my phone which was in Airplane Mode. I told the Flight attendant who spoke very limited English that it's in Airplane Mode but he insisted that I must turn it off. Aside from the crew's and pilot's lack of English skills the food is just subpar and the sides they give you are barely edible. The inflight entertainment system kept restarting every 10 minutes.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Hainan Airlines customer review

(China)

Shanghai Pudong-Haikou on Jan 21 old B737-700 but clean and well maintained. On time departure and arrival. I checked-in online and printed boarding pass one day before which is very easy and efficient. Spacious legroom and comfortable seat various news paper and magazines provided for economy class cabin crew friendly. Food quality is poor like any other Chinese airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Hainan Airlines customer review

(United States)

Flew return between SEA and PEK on a new 787 this month. Business class cabin and seat is comfortable but not as good as top tier airlines. Cabin crew polite professional and helpful significantly improved compared to my experience several years ago but still a bit behind other Asian airlines such as EVA. Food is excellent. Ticket bought at the last minute a bit expensive at 7k+ but cheaper than Delta. For a direct flight between these two cities there are no better choices. Terminal 2 at PEK airport is the most convenient terminal easy in and out. Will have to fly this routes several times this year and will choose Hainan again. One very attractive benefit of flying Hainan business class into Beijing if you make prior arrangement via phone or website they will provide free transportation to and from PEK airport in a MB car. Enjoyed this every time considering the congestion in Beijing and poor taxi experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Hainan Airlines customer review

(Switzerland)

PEK-CAN A330-300 typical Chinese interior doesn't make the impression of being designed for international standards (the plane was only two years old). Nice AVOD with a wide range of movies in all languages (English French German etc.). Food and Service ok flight was on-time. Online check in worked perfectly. Overall good flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Hainan Airlines customer review

(United States)

Flew Business Class from Chicago-Beijing-Bangkok. Had great flights going out. The new 787 is a wonderful aircraft and the A330 was also comfortable from PEK to BKK. On the return On the return Hainan changed aircraft's from BKK to PEK. I was again in Business Class and the 737 was an awful choice for an international flight. The seats were extremely uncomfortable and the inflight entertainment was non-existent. I have enjoyed Hainan but am now wary when it comes to its choice of aircraft.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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