Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 407 reviews
8/10
5 star Skytrax Rating
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9/10

"inflight service was exemplary"

(Canada)

Verified Review | I flew Hainan Airlines for the first time on a recent business trip from Toronto to Shanghai via Beijing, and the experience exceeded my expectations. The inflight service was exemplary on all legs of the trip and the ground transportation provided to and from the airports was easy to book and a very nice touch. The trip was excellent value and I'm glad I gave Hainan Airlines a try over the typical North American offerings. Only complaint was that the fare policies posted on the online booking service that I used was ambiguous about change fees, which was a headache solved by an inadvertent delay of an outbound flight. All airlines should make sure that their fare rules are accurately and clearly posted with agents that they use.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteShanghai to Toronto via Beijing
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"crew were professional, polite"

(United States)

Verified Review | Beijing to Seattle was the first long-haul flight with Hainan Airlines for me. The check-in procedure kept me waiting in line for half an hour. Only 3 counters opened for 250+ economy passengers. The A330-300 aircraft is well-equipped with touch-screen personal entertainment system, but no WiFi on board. The movies and TV shows are not very rich but can kill lots of time when flying. The seat space is on average level. One lunch was provided in 1 hr after take off, one light meal delivered 2hrs before arrival. Snacks, sandwiches and drinks are available in kitchen between meals. The cabin crew confirmed with me for pre-ordered special meals after seated. The seafood special meal was beyond my expectation. Blanket, cushion and amenities bag (including eye mask, toothbrush…) were provided. The temperature in cabin was slightly cold when cruising, but back to normal before arrival at Seattle. The cabin crew were professional, polite and quick-response. The crews made their round in cabin with water and snacks about 1-2 hr. during cruising. In a short, the experience was not perfect but still good enough to let me consider Hainan Airlines as a major option for China-US flights.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Seattle
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew friendly and helpful"

(Germany)

Verified Review | Beijing to Berlin. Nice, smooth flight. Cabin crew friendly and helpful. Paid 600 RMB for an exit row seat, and at the counter you can pay only in cash, not credit card. Check in otherwise was fast and efficient. The food ran out of choice for the second meal and was not tasty. Cabin clean and neat, everything worked, only the toilet I used need more care during the flight. Also unusual for a Chinese airline, the wine was tasty!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBeijing to Berlin
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"it's really a good trip"

(Canada)

Verified Review | Beijing to Toronto. It's my first time choose to take Hainan Airlines and I was satisfied. Although I took the economy class, they still provided many practical times for the long-distance trip, such as eyeshade, earplug, small towel, toothbrush and a blanket. Also, the meals are delicious. The flight attendants service attitude is very good, they are patient. The temperature in cabin is suitable. Overall, it's really a good trip.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Toronto
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"an excellent flight and staff"

(Canada)

Verified Review | Toronto to Harbin via Beijing in business class. It was an excellent experience comparable to the best business classes I have tried. The Boeing 787-9 is an incredible airplane - it is spacious, comfortable, and well designed for comfort. It is the quietest airplane I have flown on. The flight crew was professionally attired, friendly, and with incredible service. Late night dinner was excellent and the Chef onboard came and discussed the meal and wines with me in detail. Breakfast was offered before landing into Beijing. Cabin attendants were charming and courteous and attentive throughout the flight. Toilets kept clean, and very nice pyjamas and amenity pack were provided as well as Bose noise cancelling head phones. Thanks to Hainan Airlines for providing an excellent flight and staff.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteToronto to Harbin via Beijing
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I recommend Hainan Airlines"

(Belgium)

Verified Review | Brussels to Beijing return and I was pleasantly surprised. The cabin and in particular the toilet were kept clean right up to the end of the flight. Food was served shortly after take-off, so I could try squeezing in some sleep afterward before breakfast was served prior to arrival. There was supposedly a beverage and cookie bar at the end of the aircraft, but I didn't really check what was available. Seat recline was ample and leg room was reasonable. There were a good selection of movies, also several dozen custom-made short videos (~5 minutes each) introducing the international and domestic cities that Hainan Airlines serves, which I find quite interesting. I only had two minor complaints: people started waiting in a long queue in Brussels, even before boarding started (but I can't fault the airline for that), and the sink for one of the faucets was slightly clogged on my return flight. I recommend Hainan Airlines and will not hesitate to choose it for my future travels.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Brussels
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"great flight experience"

(Australia)

Verified Review | I was flying Hainan Airlines on February 10 from Xi'an to Melbourne. I had a great experience with this flight with good flight service. This was actually one of the best flight I've had for a while I had a bit of baggage issue during check-in. The ground staff were very friendly and patiently explained the issue and directed me to the right service which eventually helped me solve the baggage issue. Overall, I think Hainan Airlines provided me with a great flight experience from ground service through to in-flight service. I'm very impressed with the kindness and the quality service from all of the staff members.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteXi'an to Melbourne
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"it was a very nice trip"

(Germany)

Verified Review | Berlin to Harbin via Beijing. It was a very nice trip. The seats in economy class are comfortable. The flight offered two meals, which were quite nice. The airline stewardess supplied warm and friendly service. I flew during Chinese new year time. A lot of Chinese people travel back to their home town with family. There is in total 4 babies on the plane, some of them cried nearly the whole trip. In Beijing Airport there is no luggage transfer service as I have to clear China customs here before domestic flight, which means I need to pick up my luggage by myself in Beijing and check in again in a very short time. Before my trip they told me in the airport there is direct transfer service, but I didn't get any help in the airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Harbin via Beijing
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"it was a decent airline"

(Canada)

Verified Review | Calgary to Bangkok return via Beijing, and all in all it was a decent airline. The check in from Calgary was easy with no complications. The Boeing 787 was clean and everything appeared in good condition. The seats were comfortable and had adequate leg room (I'm 188 cm or 6'2). The entertainment system had a few new movies and a decent amount of older content. The food on the flight was pretty good but the beer was awful.The flight attendants spoke a minimum amount of English. You would think they'd put staff onboard who could. The Boeing 737 flight back from Bangkok to Beijing departed at 0130. Shortly after take off they served us our meal, again it was decent food. Then we reclined and hoped to get some sleep on this red eye flight. Nope that was not in store for us. The TV screens kept dropping down blasting us with light and audio over the PA system. The flight attendants kept making announcements and turning on the main cabin light. On a red eye no one wants anything but sleep, please let us sleep. So all in all it was a decent four flights, but not spectacular. I was not greeted when I got onboard with a hello or thank-you or good-bye when I left. Will I fly with Hainan again, yes if they are a cheaper or have good connections.
AircraftBoeing 787 / 737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Bangkok via Beijing
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"it’s a good experience"

(United States)

Verified Review | Chengdu to Boston via Beijing. Generally, it’s a good experience flying with Hainan Airlines. My cheap ticket didn’t allow me to choose seats, but at the check-in counter, Hainan Airlines staff changed my seat to the row near one emergency exit as I required. Their food is acceptable, and many type of drinks are available. I should say their food is not as good as ANA, but is much better than Air China. My flight was between China and United States, but besides English and Chinese, it was amazing to find one crew member was also able to speak Japanese.
AircraftBoeing 787-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChengdu to Boston via Beijing
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. The Airline celebrated its 24th anniversary in 2017. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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