Gulf Air

✅ Trip Verified | In the second leg of my flight from BAH to CDG, as there was no cabin space my 3 cabin bags were collected by staff in the flight and told us that they will keep it in cargo and give us back in CDG airport before we get down from the flight. As they have confirmed that they are not checking the bags in and keeping it in CARGO, they haven't given us any receipt or bag tags. When enquired with flight Attendant in CDG, she insisted that the bags will reach our final destination, i.e. DFW in this instance (even though bag tags are not available). But the bags haven't reached our final destination. Its been more than 6 days since my date of travel (15th Jan, 2023), but my bags haven't reached me. The baggage department is also very unresponsive even though i have given my bags description to them. I feel that the staff who has collected our bags in BAH should have informed the flight attendant that these are the bags to be handed over in CDG. With this horrible experience not resolved, i would rather pay more for a ticket than journey through Gulf Air again.

✅ Trip Verified |  2 tickets and both time I could not check in on website or with the app. Customer service is horrible: chat did not understand question. Ending up too early in airport from Bahrain to Jeddah took from 10.00 - 16.00 since the flight was delayed with 45 mins. I got a seat at rear end of plane as a result of not checking in on eariest possible moment. No problem if something goes wrong one time, but with 2 tickets it is simply unacceptable.

✅ Trip Verified | I would say Gulf air service is excellent. In a return flight I got late for the flight. I almost missed the flight and the boarding gate was already closed but Gulf air service agents were rigorously calling me and found me in the airport. They helped me to wave long ques and convinced other people saying emergency boarding. Regardless of this experience, both meal options veg and non-veg were good. The customer care support was also good. Sometimes the air hostesses appear rude but overall its fine. I totally recommend this airline.

Not Verified | Worst service ever. I had my kid who is one year old. Even after pressing buzzer airhostess on that day didn’t care to give a glass of water. She just switched off the buzzer and left us. I had a great experience travelling from London to Bahrain, the staff were very considerate. But Bahrain to Cochin was one of the worst.

Not Verified | They do not respond to customer complaints and requests. I went through a number of issues on my flights back from Bangkok, for which I sought compensation from Gulf Air and been ignored. It is impossible to get a response from them and the phone numbers on their website do not work. My initial itinerary was supposed to take 10.5 hours, which was changed to a new itinerary which would've taken over 14. On the day, the first flight was delayed, causing me to miss my connecting flight to Riyadh (also with Gulf Air), meaning i had to spend the night in a hotel and fly the next day. Overall, my final journey took over 21 hours, and I arrived at my final destination more than 26 hours later than i had originally planned, given the initial flight change.

✅ Trip Verified | For the entire flight (GF 270), the front half of the flight was extremely hot. Through the AC vents hot air was blowing. When we told this to the flight attendant, he refused to accept that there was any temperature change. People were fanning themselves with paper and the instruction pamphlet. When I brought this to his notice, he said that "they are all people with high blood pressure". Such horrible attitude while people were feeling suffocated in that heat!

✅ Trip Verified | Gulf Air operates the narrow body A321 Neo to Rome and Milan. From Milan to Rome, a light snack was being served. More passengers boarded in Rome for the flight to Bahrain. Pre-departure Arabic coffee and date was offered. After take off, it was lunch service. Although the flight was operated by a narrow body aircraft, there were 4 main course selections. I had the veal ossobucco, a Milanese dish which was tasty and tender. Dessert came around on a trolley - there was a choice of cakes, fruits and cheese. The flight attendant who served me on this flight was a nice Korean lady who was attentive and polite. As with middle eastern airlines, the inflight entertainment weighed heavily on Arabic movies and music. The selection of Hollywood movies was limited. Overall, I would recommend Gulf Air for flights between Asia and Europe. Connectivity in Bahrain is good and the Falcon Fold Lounge is well stocked with food.

✅ Trip Verified | On October 13 I take my flight from Paris to Bahrain then Bahrain Bangkok. The Paris Bahrain flight is going very well. Arrived in Bahrain the flight Bahrain Bangkok is delayed the next day at 8.40 am which is 10 hours late and we face a refusal of care . The manager on the ground tells us all the flights of the other airlines are full and they have no hotel rooms available. After 2 hours distribution of good meals, I take mine. An agent from Bahrain airport company calls out to me saying that it is not right to do this. I eat at kfc with my voucher. I take this opportunity to give my boarding pass with his group and we get accommodation at golden tulip. Once out we wait 50 minutes for the driver to take us to the hotel and a staff from Gulf air staff arrives - the minivan can accommodate 15 people but she tried to park 30 of us in it and it made her laugh. Arrived at the 3 star hotel we were treated like cattle. The only sentence I heard when I arrived at the hotel is wait in line. At the hotel counter my passport and my boarding pass are kept and the person from the hotel tells me here is your room number it's this way and we slept barely 3 hours. The next morning I notice that the buffet for passengers of the gulf air flight is downstairs and that the rest of the hotel has its buffet upstairs. At 7 am we leave the hotel for the airport. We get on the plane I tell all this to the purser who has absolutely nothing to do with it. Avoid this airline if you can.

✅ Trip Verified | I was travelling from Istanbul to Bangkok with my husband after attending our wedding. When we arrived at the airport we were told that the flight had been overbooked and we were being downgraded to economy. Since the staff were aware we were travelling for a special occasion they kindly bought us a cake on the first flight IST-BAH (thanks to the airport manager at IST for kindly arranging this). The second flight from IST-BKK, stopped over in Singapore but the staff at check-in and the crew on the plane didn't really have any clue about the arrangements for this - as if they had no idea it was happening. Upon arriving in BKK (our final destination), our luggage did not arrive. It contained many items close to our hearts ... wedding gifts, cards written by family and friends, photos and memories that cannot be replaced. Gulf air customer service is a nightmare and they seem totally unwilling to help - I am trying to trace the baggage myself by calling the various airlines and talking to the ground services directly. I will not be flying Gulf Air again. Service is okay in Business class but could definitely be better, same goes with the lounge in BAH. Inflight entertainment is a joke - you have a choice of about 3 films.

✅ Trip Verified | I appreciate that the boarding was organized based on zones which made it very smooth and ensured everyone had enough space in the overhead compartments. It was not a full flight so we were able to change seats and get more comfortable spots. The first supper meal was just sandwiches which I skipped and the breakfast was pretty good with an omelette and sausage. The airline needs to work on the infotainment. The highlight is the reasonably priced Falcon WiFi which was very efficient and helped me stay in touch with my friends and family back home.