Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 281 reviews
6/10
3 star Skytrax Rating
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Gulf Air customer review

(United Kingdom)

Was supposed to be flying with Gulf Air from Isfahan to London via Bahrain. Gulf cancelled the flight and refused to make alternative arrangements. I won't be flying with them again.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Gulf Air customer review

(Greece)

ATH-BAH-KUL E190 was new and pleasant with great IFE. A330 was ok with no complaints. Service was good and the food tasty. In the A330 flight the service was adequate even though there was a long time that the staff was disappeared (after lunch till breakfast). I noticed that people were going to the back galley and returning with sandwiches and refreshment. We had a 10 hour stopover in BAH and provided hotel food visa support.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Gulf Air customer review

(United Kingdom)

CMB-BAH. Arrived in CMB from Heathrow and stayed 7 days on a family holiday planned to fly to BAH on the early flight to be told that my family and myself had our tickets cancelled by Gulf Air - panic began to arrive as on further investigation Gulf had no record of myself and 3 extra passengers travelling. Felt totally abandoned following a visit to Colombo office for the second time - 3 hrs journey each way and a 2 hour wait in the offices. Having to prove that we are Gulf passengers by showing baggage tags and e-tickets - being the annual family holiday left us all drained and very upset.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Gulf Air customer review

(United Kingdom)

BAH-JED This service is operated by A330-200 in short / medium haul configuration of Business and Economy with old-style arm-chair type seating in Business. The aircraft interior and seating had a tired look and feel about it - the panelling of the seats would appear to have been recently repainted by hand – and badly. IFE is AVOD but with limited choice of viewing. GF makes a big thing of having a chef onboard but in reality the food is standard medium haul Business fare that is reasonably presented but questionable quality. I had lamb steak which was inedible – a sharp knife was not able to cut through the steak. The cabin crew was multi-national as is normal in the Middle East – efficient and professional if not full of the joys of life. This was a 09h40 departure out of BAH supposedly but initially delayed to 10h45 due to the usual ”late arrival of the inbound aircraft”. At 10h45 when on-board we were advised that we would be further delayed until 11h15 whilst we awaited some connecting passengers who had been delayed due to their ”late arrival of the inbound aircraft”. Then we were told that a passenger had fallen ill and that we had to await the arrival of a doctor who eventually pitched up and treated the passenger on-board. That whole process took almost another hour – he was very lucky as most other airlines would have booted the passenger off. We eventually got away at 12h15 2h 35m late. GF used to be the dominant airline in the Gulf but is now up against some stiff local competition and trailing by a good margin.
Seat TypeBusiness Class
Value For Money 12345
no
8/10

Gulf Air customer review

(Malaysia)

DAM-BAH-KUL. Departure from Damascus on E170 - first time for me on Embraer aircraft and was surprised at the leg room and comfort for Y class. They upgraded me to J Class on the short flight. Arrived Bahrain and given a complimentary stay at the Golden Tulip. Just after midnight transferred back to the airport for 2am flight to Kuala Lumpur. The flight ended up to be 95% full and it was extremely painful to sit on the hard Y seats of their A330-200. Service and meal great. I just wonder why the 2nd meal service for all flight ex-Bahrain is much more appetizing as compared to those flight bound for Bahrain?
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Gulf Air customer review

(United Arab Emirates)

DXB-BAH-LHR return I bought this flight due to the fairly low price. The flight was awful on the way out really dated aircraft horrible food and I forgot about the old IFE system - felt like I was back in the 1990's! The return flight was okay not so different although this time we had a choice of meals and it was a bit more welcoming also frequent offers of drinks after meal. The cabin crew were good no complaints about them but what a shame for Gulf Air.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Gulf Air customer review

(Kuwait)

Kuwait to New Delhi via Bahrain small plane A320 used a bit claustrophobic. Only two crew members completely inadequate. Food was just passable and can be improved. The meal service took more than one hour - some passengers had meal some had to wait to for more than 1 hour. Alcohol was not served for reasons unknown. No inflight entertainment.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Gulf Air customer review

(United Kingdom)

I recently travelled with Gulf Air to/from Sri Lanka. I had read some pretty poor reviews prior to flying and some of them turned out to be true. On two of the flights toilets were blocked or locked. Beware of row 28 on the A320-100/200 these seats do not recline. Although we were at the front of the check-in queue we were allocated these seats.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Gulf Air customer review

(Netherlands)

Gulf Air was rather an unpleasant experience. When we arrived at the gate on Heathrow in transit from Amsterdam to Kathmandu Nepal we were checked in but our luggage was not. This we found out in Kathmandu. Four pieces of luggage - not transported. Because of this bad service we almost missed our expedition to Tibet two days later. Of course we are not happy. We wrote complaint to Gulf Air but we don't get any answer on that. It seems that Gulf Air is not interested. Kathmandu to Bahrein was not pleasant customers were about 98 percent Nepalese and crew was not polite or helpful. The food was terrible also on the flight from Bahrein to London - curry beans with bean salad is not a good meal early morning. Gulf Air - never again!
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Gulf Air customer review

(Malaysia)

KUL-BAH-DAM with overnight in Bahrain. Flight to Bahrain on A332 which was 70% full so I ended up with 4 seats all to myself. After arrival at 2pm collected my rental car and proceeded to the Golden Tulip for the night. After check in we were advised against going out due to the tense situation. So decided to stay in and watched TV. Next morning drove to the airport and everything was okay. Cabin crew excellent. Meals outstanding though portions were small.
Seat TypeEconomy Class
Value For Money 12345
yes