Gulf Air

Not Verified |  On the outbound trip I wasn’t able to choose a seat when checking in online. On the return flight the online checkin didn’t work, it said I had to checkin at the airport. At the airport I asked for an exit seat and the checkin lady in Muscat confirmed that I was at an emergency exit. When I entered the airplane I realised I was not seated at an emergency exit, but the row behind it. I asked the cabin crew how this could happen and they just said the checkin lady probably made a mistake.

✅ Trip Verified | I was yelled at by several ground crew between entering the airport and boarding the plane, for issues that were caused by the airline. Onboard the experience is ok, but I can only imagine how bad it would be if you had a significant issue that required Customer Service on the ground.

✅ Trip Verified | Business Class from Kuwait to Chennai via Bahrain. Kuwait-Bahrain of short duration and not much to experience, though it provided options for flat bed. Bahrain - Chennai Flight. A320 Neo air has Bucket Seat in Business Class. Food I had ordered for AVML but it started with an unimpressive salad with some other odd item. I asked for some Fruits in lieu of the food, for which i was given a small cup with 4 slices of some fruits. Customer Service Pathetic would be the right word as the crew was not at all bothered about the customers at all. They never asked me if i need something else and when i asked for cookies, they didn't have any. One small bottle of water was all that was provided during the entire journey. While i was attempting to sleep, the cabin-crew was busy chatting.

Not Verified | Ground staff particularly helpful and eager to assist. The cabin of the 787 was nice and comfortable. However, the picture quality of the IFE needs to be improved. The meal was alright, pretty standard.

✅ Trip Verified | Exceptional experience throughout my journey from London to Lahore via Bahrain on 27 Jan, 2023. The services, I have received from Gulf Air were incredible and I was treated so restful. At the check-in, the staff member was so decent, polite, kind, warm welcomed and professional. He served me with highly respectful mannered. On board, I have got great customer/passenger services from your staff members and crew. They all were so talented, nice, kind and had great customer care skills. Thank you Gulf Air and Team to make my journey so special and memorable.

✅ Trip Verified | In the second leg of my flight from BAH to CDG, as there was no cabin space my 3 cabin bags were collected by staff in the flight and told us that they will keep it in cargo and give us back in CDG airport before we get down from the flight. As they have confirmed that they are not checking the bags in and keeping it in CARGO, they haven't given us any receipt or bag tags. When enquired with flight Attendant in CDG, she insisted that the bags will reach our final destination, i.e. DFW in this instance (even though bag tags are not available). But the bags haven't reached our final destination. Its been more than 6 days since my date of travel (15th Jan, 2023), but my bags haven't reached me. The baggage department is also very unresponsive even though i have given my bags description to them. I feel that the staff who has collected our bags in BAH should have informed the flight attendant that these are the bags to be handed over in CDG. With this horrible experience not resolved, i would rather pay more for a ticket than journey through Gulf Air again.

✅ Trip Verified |  2 tickets and both time I could not check in on website or with the app. Customer service is horrible: chat did not understand question. Ending up too early in airport from Bahrain to Jeddah took from 10.00 - 16.00 since the flight was delayed with 45 mins. I got a seat at rear end of plane as a result of not checking in on eariest possible moment. No problem if something goes wrong one time, but with 2 tickets it is simply unacceptable.

✅ Trip Verified | I would say Gulf air service is excellent. In a return flight I got late for the flight. I almost missed the flight and the boarding gate was already closed but Gulf air service agents were rigorously calling me and found me in the airport. They helped me to wave long ques and convinced other people saying emergency boarding. Regardless of this experience, both meal options veg and non-veg were good. The customer care support was also good. Sometimes the air hostesses appear rude but overall its fine. I totally recommend this airline.

Not Verified | Worst service ever. I had my kid who is one year old. Even after pressing buzzer airhostess on that day didn’t care to give a glass of water. She just switched off the buzzer and left us. I had a great experience travelling from London to Bahrain, the staff were very considerate. But Bahrain to Cochin was one of the worst.

Not Verified | They do not respond to customer complaints and requests. I went through a number of issues on my flights back from Bangkok, for which I sought compensation from Gulf Air and been ignored. It is impossible to get a response from them and the phone numbers on their website do not work. My initial itinerary was supposed to take 10.5 hours, which was changed to a new itinerary which would've taken over 14. On the day, the first flight was delayed, causing me to miss my connecting flight to Riyadh (also with Gulf Air), meaning i had to spend the night in a hotel and fly the next day. Overall, my final journey took over 21 hours, and I arrived at my final destination more than 26 hours later than i had originally planned, given the initial flight change.