Gol Transportes Aéreos

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 72 reviews
4/10
3 star Skytrax Rating
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7/10

Gol Transportes Aéreos customer review

(Australia)

I was surprised with GOL service and product. I did not expect much from a budget airline. Check in at Brasilia airport was pretty easy, heaps of machines then bag drop at the counter. Staff was friendly and efficient. The aircraft is pretty new, the flight is only half full, heaps of spaces. Water is free for all passengers but anything else you have to pay. The flight departed and landed on time, staff are really friendly and helpful. I also get some Delta points from this flight. I will definitely fly with GOL again in Brazil.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBrasilia to Sao Paulo
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Gol Transportes Aéreos customer review

(Brazil)

Short 50 mins uneventful flight on a bit dated aircraft. Complimentary water only, food for purchase. Was surprised however on the above-the-average legroom, larger then the last international flights I had taken on American Airlines and Avianca.
AircraftB737-700
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGRU to PPB
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Gol Transportes Aéreos customer review

(Brazil)

50 min., uneventful flight on a bit dated aircraft. Complimentary water only, food for purchase. Was surprised however on the above-the-average legroom, larger then the last international flights I had taken on American and Avianca.
AircraftBoeing 737-700
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGRU to PPB
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Gol Transportes Aéreos customer review

(Argentina)

AEP-GRU and GRU-AEP in early June 2015: Great experience with GOL. Weather delay in AEP was handled efficiently, check-in was very smooth on both flights (no lines). Super nice, new 738 with great pitch, in-flight service is good but not great. Value for money extraordinary. I was positively surprised!
Aircraft738
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAEP-GRU and GRU-AEP
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Gol Transportes Aéreos customer review

(Australia)

Manaus-Brasilia-Salvador-Rio-Iguassu. Check-in for all flights was fine but you have to know the procedure: first go to a check-in machine (no counter) and then to the bag drop when the bag drop is open for your flight (not before). Sometimes (as at Manaus) there is only one check-in machine working. In the air Gol is an impressive airline. Seats are generally comfortable especially in Comfort staff are efficient and friendly and they hand out free water as well as paid snacks. All flights operated on time. One blip was a chaotic boarding procedure at Rio-GIG due to building works in the terminal but Gol could have had better signage and more effective monitoring of the queues for its aircraft. Also on one flight on an older B737 the seat back was very hard and uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Gol Transportes Aéreos customer review

(Brazil)

SSA-GIG. I recently posted a review. I flew again and experience was a total disappointment. Mad check-in extremely stressful extremely slow. Mad boarding completely messy. Flight was during lunch time (11 am-2 pm). GOL does not serve any free food anymore. Passengers have to pay for snacks and cold sandwiches. Believe it or not Seating on row 9 there was no more food available ! New policies as charging for food demand that at least airline provides sufficient paid food especially at lunch time. Unacceptable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Gol Transportes Aéreos customer review

(Brazil)

GIG-SSA-GIG. B7373-800 brand new aircraft's. GOL has recently increased Comfort Class. There are more seats. I had an Economy reservation but forgot to book my seat at reservation time. When I try to do it at WEB check-in GOL only offered middle seats (no window no aisle) on a tricky procedure aiming to make me pay for a Comfort seat to get a window. It was a lie there were plenty of available seats on windows and aisle on board (I moved). Sad game for a nice flight indeed with larger pitch than on TAM more smiling FA and paid but decent sandwiches. So book your seat when you purchase your tickets!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Gol Transportes Aéreos customer review

(Brazil)

GIG-GRU and CGH-SDU. Outbound flight in B737-700 air conditioning was only turned on after takeoff airline justifies it as "saving fuel" policy. Not very pleasant or "human" when its 40 Celsius outside and plane taxiing for more than 15 minutes before taking off! Return flight much better on a brand new B737-800 with "sky interior" and extra space between seats and free snack/drink service. It's definitely one of the best and most reliable airlines in Brazil but they really should review that air conditioning policy especially at airports of hotter cities as Rio.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Gol Transportes Aéreos customer review

(Brazil)

Two legs GRU-REC and REC-BSB-GRU. Aircraft was comfortable but apart from that the service was terrible. Everything is paid for including soft drinks and even coffee although if you are lucky you may get a free glass of water. Many things on the list are never available and they never have change. On the REC-BSB section the shop was not operational so at least we got a free juice - together with some peanuts. No inflight entertainment at all and no information about the route temperatures etc (except on GRU-REC flight). Safety information given in Portuguese only - why? English and Spanish versions are essential for the World Cup and other holiday periods. Another problem - only 3 bathrooms on a B737-800 and one reserved for women only.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Gol Transportes Aéreos customer review

(Brazil)

FOR-GRU return connecting to/from international flight (on Delta to the US). No problem on our first flight though this was the first time in Brazil we were faced with paying for absolutely any drink or food other than regular water. We wisely opted not to pay the extra fee to get an exit row seat as we noted that as soon as the door closed people moved to those seats without paying (we followed). Since we were connecting to an international Delta flight (in biz class) we could take 3 checked bags up to 70 lbs. each. This was no problem either direction but on our arrival back from the States the Gol rep at the transit desk insisted that although the allowance for checked bags was more than it would have been for a purely domestic flight on its own the allowance for carry-on bags was the same small one (5 kg) as is we had just a GRU-FOR ticket. She would not issue our boarding passes until we lowered the weight of our carry-on bags from the high amount allowed on the Delta flight to the 5 kg. We had to have the checked bags brought back from the bowels of the airport so we could move items from the carry-on bags to the checked bags. We have never run into this before though in such situations in the past we'd usually been on TAM. We were on Gol because it's a partner of Delta. We will be informing Delta of the situation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no