Gol Transportes Aéreos

✅ Trip Verified | Sao Paulo to Asuncion. My luggage was delayed by 6 days. The costumer service at the airport claimed that it would arrive with the next flight, which led us to stay in the city one day longer. However, this was untrue and wasted us a valuable day and the money for the hotel. The personnel responsible for the luggage promised to keep us up to date through email and phone calls but never contacted us. This led us to having to call them and to huge telephone fees due to being in a foreign country. After 6 days the luggage finally arrived but we were not contacted and only found out once we contacted them ourselves. The personnel at the airport claimed that we would get a reimbursement of 50 dollars for the first day and 25 dollars for every subsequent day of delay. I contacted the person responsible to get the money back but the communication was very difficult because they hardly answer your mails. At some point I got offered reimbursement of 50 dollars and was supposed to sign a document to never demand any more money of them. This is less then half of the money I was supposed to get according to their own airport personnel. After complaining about this fact I have never heard from them again. I still have not received any compensation for my losses. Worst customer support I have ever experienced - I can not imagine what would have happened if these people would have lost my luggage completely. Huge losses without any compensation. Shady and unprofessional company - stay away.

✅ Trip Verified | Rio de Janeiro to Florianopolis. No, just no. This airline is worse than terrible. We had a serious issue while flying. We checked in using the check in machine for the airline an their machine actually ripped my husband's passport, causing it to be invalid! This created a major issue where we needed to speak to the airline for hours and in the end he had to fly to another city to get a new passport so that we could continue with our travels. After speaking with them for months trying to resolve the issue and get reimbursed for this, they passed us around and honestly just played stupid to try to get us to give up. The whole situation was a nightmare and the airline did nothing to help even though this was completely their fault. We will never fly with this airline again after seeing the horrendous customer service and lack of support to their customers. You truly do not care about your customers.

✅ Trip Verified | Sao Paulo to Porto Alegre. This flight was punctual, boarding efficient the aircraft clean, and for a short flight, snacks and drinks were readily available. I have travelled a lot on internal Brazilian flights and find the airlines for the most part efficient.

✅ Trip Verified | Rio de Janiero to Sao Paulo. I heard from people in Brazil that GOL was a good airline, but the flight I was on wasn't. The guy behind the counter was great he had some problems printing the tickets for the KLM flight and adviced us to go to the KLM counter, minor problem. The airplane is average, the service is average.

✅ Verified Review | Buenos Aires to Sao Paulo. I was warned about this airline. Horrible service, at the check-in employee and then manager asked to see my yellow fever shotcard. I produced it and they claimed it wasn't valid as it was older than 10 years. Once I said that that requirement was changed earlier that year by the WHO they claimed they suddenly couldn't read the date although it is quite legible. Because of this I missed my flight to South Africa. The following day I checked with a doctor at Argentina's ministry of health who agreed my shot card was perfectly valid, legible, and the airline is wrong. I tried to file a complaint with the airline but they refuse to help, at first denied the incident ever took place, tried to cover it up by claiming I was a no-show, and are still claiming a handwritten numerical date is too difficult to read and refuse to refund me for their mistake. Avoid airline, I've since heard dozens of similar stories, they rip people off and they are much better options than flying with them.

✅ Verified Review | Rio de Janeiro to Buenos Aires. Premium Class is a complete fraud. GOL advertise the following benefits - Lounge Access, Extra checked luggage, Premium Check in, Premium Boarding, Extra Leg room seat, Amenity Kit, Premium class locker, Premium class toilet. Firstly, online check in did not work. It worked for the passenger travelling on the same booking but not for me. On arriving at GIG it was chaos. No priority check in could be found and GOL staff were rude and unhelpful. After 30 minute wait we reached check in. Our bags were processed and both were 24kg. The normal allowance is 21kg but increased to 32kg for premium passengers. We were given a slip and informed to take to payment desk to pay excess baggage charges. We explained we were not due any charges as we had a 32kg allowance, this took 30 minutes to sort out with lots of aggressive attitude towards us. Once through the check in ordeal we thought we would relax in the lounge. Wrong, on enquiring about location of the lounge we were laughed at by GOL staff and told no lounge, unlike the GOL advertised facilities. Boarding was meant to be by priority when in reality it was who could push hardest. Premium lockers were full of crew bags Premium toilets were used by anyone and everyone. GOL Premium is a fabrication of what they really offer its a complete lie.

✅ Verified Review | Rio de Janiero to Belem. Boarding was smooth and I was upgraded at check in to the comfort class. Seat recline and legroom in comfort class were extremely comfortable and seat width too was great! Cabin crew were pleasant and professional. Only water and a dry snack is served on board - the rest is for purchase. What I loved about this airline is that they make announcements in English unlike their counterparts! For a foreigner it is crucial we know what's being announced. Thanks for a great flight.

Manaus to Sao Paulo. My family flew Voegol for the first time on August 30. While on the Voegol flight we were offered dry bread and water - this lack of service for a flight lasting over four hours. I said to my husband in a lighthearted manner, "This airline makes all others seem very generous." We chuckled. The male flight attendant heard me and threw 4 or 5 bags of dry bread at me! I picked them up, graciously handed them back and said, "No thank you." He replied "no" in a shouting manner and hid in the back for the rest of the flight. It may be Voegol's policy to increase profit by not even offering soda or coffee or tea; however, at the very least, I suggest they teach flight attendants some manners.

This was our first time on GOL flying from Belem to Recife via Fortaleza and hopefully the last time flying with them. This was all thanks to the cabin crew who had a bad attitude. Our check in was a simple process with no hidden extra's thrown at us. In other words, no pre-print out boarding pass or pre check in was required before arriving at the counter like one or two other low cost carriers so we didn't have to pay a fine for not doing that. The flight was on time. Our route consisted of two legs, Belem, Forataleza and finally Recife. We managed to get some rest as lights were dimmed early after to take-off and the cabin crew didn't disturb us with many announcements. So far we were happy with the low cost. However on the second leg there was a crew change whilst we were on board. This I believe is normal practise with many airlines, however generally an announcement is made about it in some form or another. The moment the new cabin crew arrived, they immediately made the aircraft cooler to the point that it became very uncomfortable. A fair portion of the passengers asked (including my girlfriend and I) the cabin crew to make it warmer again. They said it would be done but never did. So after take-off, pasengers started using the call button to get it warmer and again nothing was done. When we finally asked one last time they said they would ask the Captain. After that they just kept ignoring the request. As a result of this and their lack of interest in the customer on the 2nd leg, I will be hesitant to use the airline again.

✅ Verified Review | GOL Linhas Aereas are great, I flew with them 5 times to different locations in Brazil where I was in vacation for March 2016. Cheap prices, friendly staff, nice airplanes, they give water and snacks included in the ticket price. Website is in English and works pretty well despite a few minor bugs. When there was some confusion with my international flight (time change of one of the flights that led to the cancellation of other Delta flights), GOL arranged re-booking of all (incl Delta international flights) for the next day and enabled me a stay in the hotel. That's class!