Gol Transportes Aéreos

Not Verified | The app is terrible. Change seats or upgrade your flight it's almost impossible. If you have another option in Brazil. Never fly with them! You need to try 2 or 3 times to complete your check in online.

✅ Trip Verified | Tried to use the fast kiosk for check in. They were not working. Then waited almost 2 hours in line to check my bag. When I got to the desk they told me my flight was overbooked and put me on a flight 6 hours later without any explanation. Won't fly them again. Will stick to Azul or Latam.

✅ Trip Verified | The worst airline I traveled. shares flights with American Airlines, business class codes do not match between airlines. Poor service, 2 hours standing expecting 20 people in San Pablo waiting for a Gol employee, trip 25 days ago I still claim my frequent flyer miles. They do not credit them, they say they do not know if I flew, incredible, very bad, do not use

Not Verified | I took GOL twice for domestic flights during a recent trip to Brazil. I chose the extra legroom seats, which were available for a reasonable surcharge and offered plenty of legroom. Overall, the flights were comfortable and on time. All passengers were offered a small snack and a drink. I would choose GOL again.

✅ Trip Verified | Due to a flight delay I lost a connection. There was enough time to take another flight in the same day. However, ground staff was too slow and I lost the only other option of the day. I asked for reimbursement to no avail. Horrible service.

Not Verified | Decent flight, on time. Had trouble checking in on app or online with GOL recently due to them switching to a new reservation system. But once you can check in, you can select any open seat, including windows and aisles. No food or drink besides water available on flight, likely due to covid. GOL staff seemed professional and competent.

Not Verified | It is already the second time I have to change my trip because Gol has cancelled it, and the third time I have to change a flight with Gol this year. I got an email yesterday saying I have to reschedule my flight, but the link takes me to a page that doesn't let me change the flight. I tried to change the flight in the "My Trips" tab after I login, and I couldn't do it either. I called Gol, but it has been 1 hour that I'm waiting for someone to attend me over the phone. One more problem: On my flight from Sao Paulo to Belem, which was direct, I paid to book a seat. The flight I have now, which has a stopover in Brasilia, I will have to pay extra to book a seat in the second flight. And the same will happen when in the return flight. I think it is very strange that the three direct flights that I book in advance have all been rescheduled to in-direct flights. This will be the last time I book a trip with Gol.

✅ Trip Verified | Completely unremarkable experience. Basic point A to point B travel. Highlight is an outstanding, elegant app. The rest was all ordinary to poor. Cattle car experience boarding with zero social distancing. I had paid for a seat with extra legroom. As far as I could tell it had none and was tiny and a waste of money. Most people in those seats didn't pay for it like I did and were assigned because there were no other seats left. No overhead bin space left for me either, despite paying for it. And for those AA elites who expect benefits based on the recent AA and Gol partnership, you'll be disappointed. There are no discernible benefits. No priority check in, no priority baggage, no priority seating, no lounge. The partnership benefits AA and Gol, who feed each other traffic, but does zero for us. I wouldn't repeat anytime soon as there's nothing particularly redeeming.

✅ Trip Verified | Fantastic from the beginning. There were two of us traveling and I went through a third party because it was about $40 cheaper. I did have difficulty with the web site but with persistence it worked. All the employees we encountered were absolutely fantastic and took time out to walk us to our gate because of language barrier. We even made a few friends with employees who spoke a little English. We will definitely fly GOL again, never had any difficulties written them and treated us better than US carriers, and we're from the USA. Take a chance and look for the positive.

Not Verified | I have traveled many times with this company and I recommend it in terms of cost benefit, the ground team is attentive and efficient in their work. The service on board is good for a national stretch and because it is a flight that usually lasts between 1 hour and 50 min up to 2 hours, the onboard service has sweet and salty snacks, and soft drinks, juices and water.