GoAir

✅ Trip Verified | Our flight from Delhi to Kochi on 20/01/2020 has been cancelled without prior information. When we check in they told like they had sent text message to the passengers before 2 days of departure, but we didn't receive any message. Also they have not rescheduled the flight or didn't make any necessary arrangement to drop us. We have booked the tickets around 2 months before for an amount of RS. 9,248/- Due to the cancellation and miscommunication we didn't get a chance to book another flight on that day and we got stuck in the Delhi airport for one day. The next available flight at a reasonable charge was on the next day and we booked the tickets for RS. 15,880/-. It causes around Rs. 6,632/- needs to pay extra from our pocket and we strongly believe it is their responsibility to compensate the extra payment which we made. We had communicated the same with the representative and they informed as to send an e-mail to refund the loss occurred to us. Till now I haven't received any update regarding my refund and compensation. I has been almost 15 days and still have not received my cancelled ticket fare. Very poor customer service they are providing.

✅ Trip Verified | Mumbai to Muscat. Got two days delay in receiving luggage, no customer care, just list of phone numbers. No response on mails, took two power banks to add it to the luggage, not added and lost. Very very bad experience, never travel with GoAir.

Not Verified | Bengaluru to Nagpur. I booked a flight a month prior seeing prices were low. The flight was cancelled and I got a mail with no solution for the inconvenience. Also for refund they have given number to call at that too before 2 hrs of departure and I don't know if they are giving refund or not. None of the contacts were having any query related to canceled flights. Worst service and worst experience.

✅ Trip Verified | Mumbai to Goa. Did my check-in and proceeded to security check only to be told that I have an Allen Key in my back pack which is not allowed in hand baggage and will have to be put into the checked baggage which was not told to me at the time of check-in. So i went back to the check-in counter to get some help and assistance. I relayed the incident to the'service' rep and told him that since my bags are already checked i would like to check my hand bag. He turns round to tell me that if I check the hand bag I will be over my baggage allowance and will have to pay excess baggage. Clearly the man doesn't know anything about the meaning of service. Instead of helping me out or finding a solution he wanted me to pay for their mistake of not informing me that the Allen key was not allowed on board. I had to leave the Allen Keys at the check in counter because if I asked them to bring my bags back I would have missed the flight which I'm sure they would've put down to me as well.

Not Verified | Bangalore to Kochi. I did not fly at all because of their horrible service. First, they cancel the flight and notify with just an SMS and email. No calls. Second, they give you 2 phone numbers and ask you to call. No matter how long you hold the call, they won't receive it. I even tried their airport numbers. They just ignored the calls. Third, they mention in the email that they can rebook the ticket for us but the reality is different. They just refund you the amount and we have to start looking for another flight. And because the flight was cancelled just 36 hrs before travel, I had to cough up 5 times the money I paid originally for this budget airline. There goes my budget.

✅ Trip Verified |   Bangalore to Delhi. Flight delayed more than 5 hours. 4 times rescheduled. No one from Airline bothered to offer tea/coffee. No Correct information was passed on to passengers. And one more dangerous thing was before takeoff the engine developed snag. I recommend not to fly GoAir.

✅ Trip Verified | Hyderabad to Delhi. I had booked a ticket with GoAir and paid a total amount of Rs 6,403 for the round trip. Four days before my flight from Hyderabad to Delhi GoAir emailed me that they were cancelling my flight for "operational reasons." My flight was at 10:25AM from Hyderabad, landing at Delhi at 12:45PM in the afternoon. The only options to rebook the flight that they gave me were a 5:30AM or a 11:30PM from Hyderabad (the former means I would have to leave for the airport at 3AM and the latter meant I would land in Delhi at 2AM). As a young woman travelling alone, neither of these options was conducive to a safe or comfortable journey and I was forced to cancel. They said they would only refund Rs 2,600 (much less than half the amount for the round trip) and also refused to refund the convenience fee charged by the agency. I had to pay an amount that was more than 400% higher to buy a new ticket with AirAsia (given that the trip was only four days away). Reading other reviews I see that GoAir has clearly made it a commonplace occurrence to cancel flights on short notice without offering reasonable or comparable alternatives to rebook. GoAir may be cheap, but it is an extremely risky option.

Not Verified | Chandigarh to Hyderabad. Worst experience, flight cancelled and no one wishes to inform though i got to know they have official working hours 9am to 9pm. You cannot reach to anyone from authority, you cannot seek compensation. They just intimate you on email, operations error flight got cancelled that 24 hours before your journey. No alternative they have. Don't get attractive by there fare price, they are harrassing customers.

Not Verified | Bhubaneshwar to Mumbai. Pathetic customer service. The helpdesk people have no idea hot to talk to customers and listen to their problem. We tried to prebook the excess baggage international, but the payment did not go through under my name. We rechecked the booking several times for any link to appear through which we can complete the payment. We also waited for an email, but did not get any. In the booking it did not show anything neither did it informed us to pay at the counter while boarding. Then, we again prebooked the excess baggage international. This time the payment went through. Then we went to the airport for taking the flight. The helpdesk people said that we have to pay 2500 for the pre baggage under my name which we did not need at all, as we already had it under her name. They were not at all helpful to us. They did not listen to what we wanted to say and were rude also, their argument was the following. "The extra service once added can't be removed." To my defence, I had not completed the purchase. So how can it be mine until I buy it. Just because I see a product and like it you can't force me to buy it. His argument holds true if I had paid for it and then asked to remove it.

✅ Trip Verified | Port Blair to Chennai. I faced the worst experience with this flight. My Wife travel with myself and she feel a heavy ear pain during take off and her ear was bleeding. However the cabin staff had no type of first aid.