✅ Trip Verified
| Delhi to Hyderabad. I had booked 3 tickets to fly to Hyderabad from Delhi for myself, my wife and my younger brother. My flight was supposed to depart at 8.55pm on 21st June. We three reached airport 70 mins prior to the boarding time against the minimum stipulated time of 45 minutes prior to the flight to take off. After the security checkup at 7:45 we were standing in the queue for boarding passes. As our turn arrived at around 7:50, I requested the lady on the counter to allow three of us to sit together and allot seats accordingly. After some 5 minutes of ambiguity, she told us that there was some issue and we have to wait. She told us to stand off the counter and wait for the issue to be resolved. It was now 7:55 and 60 mins were left for my flight to take off. At 8:02, after 7 minutes of delay, as the lady on the assistance desk checked her system a "duty manager" steps in and asks for the issue. The lady tells him that they are supposed to fly to Hyderabad and the counters are closed. I told the manager that we were waiting for quite long and its 8 minutes to go for the gates to be closed. He told us that you are late now and I can only allow two of you to go and the other one's flight will be rescheduled for the next morning. After a long heated argument, he issued 3 boarding passes to us after confirming the same to other duty manager at gate no 31. When we finally reached the gate he told that I have been instructed by the duty manager at the counter to allow only two of you to go. The third one may stay. He took my wife's boarding pass and told her to wait in the waiting area. When she asked her pass back this man told her to listen to him and do as he said otherwise all will have to stay here only. He was so rude and told me that it's my wish and I won't let you three fly today anyhow. After requesting for quite long at around 8:45 he allowed us to go and issue seats. It was my first flight with go air. The experience was awful and pathetic.