Go First

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 191 reviews
2/10
No Skytrax Rating
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1/10

"Flight was delayed 4 times"

(India)

Trip Verified | The pathetic service. Flight was delayed 4 times. No one is there to take responsibility or to answer. People don't know whom to ask because no single staff is there to attend. Extremely irritated
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Pune
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"rescheduled the flight 2 times"

(India)

Trip Verified | I suggest you never book the flight via Go First. They rescheduled the flight 2 times on the day of departure without giving a reason of operations. All the further plans are dropped due to this delay. Worst Experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBombay to Varanasi
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I'm never booking through them again"

(India)

Trip Verified | At first they cancelled my direct flight to Bangalore and gave me the connecting flight which took 13 hrs for the whole trip. They didn't even take responsibility or give me accommodation in Delhi as the waiting time was a lot. As I had a stop in Delhi that was also at night I couldn't stay anywhere else except for the airport. They were not letting me enter the airport at first saying the flight is not valid. After a lot of inconvenience and checking they let me enter. And after that they didn't let me go for hand baggage check-in saying I should come after 12 am. Like having a 13 hr journey is not enough. I'm never booking through them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKolkata to Bangalore via Delhi
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very pathetic experience"

(India)

Trip Verified | I booked my ticket from Mumbai to Nagpur for 19th march and return on 21st march evening. Booking was done on 7th march. In my Mumbai to Nagpur journey they didn't even offer water to economy class passengers. Also return flight on 21st was cancelled. Very pathetic experience.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Nagpur
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Such a painful experience!"

(India)

Not Verified | One of the worst experiences. On 26.01.2023, I booked my flight for 31.03.2023. Go first modified the flight time by preponing it more than 12 hours and informed the same to me on 23.02.2023. Finally, on 22.03.2023, they are informing me that the flight has been cancelled! This would have been my 1st flight with Go First. But now, I am 110% sure that, in future I am not going to fly with Go First. Further, the name of the operator may be changed to Go Last! Such a painful experience!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Kolkata
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"really thank the cabin crew"

(India)

Trip Verified |  I travel with my two friends from Bangkok to Delhi, unfortunately we are late on that day and when we get our boarding pass our three seats are in different areas. After taking off i see some seats are empty on first and second row, my co passenger tells me these seats are chargeable. 15 min after taking off flight I request to cabin crew for giving us three seats together in second row nd she tells me all seats are vacant but these seats are chargeable but she speaks with me politely and give us three seats without any cost. I really thank the cabin crew.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Delhi
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"The airline is not worth it"

(India)

Trip Verified | The airline is not worth it, most of their flights are delayed they had delayed three flights continuously on 18th of march by more than 2 hours and they did not provide any sort of compensation, no meal or apology, They had the audacity to say sir we can refund your full amount - who is gonna pay for the expense one made to come to airport and go back and book another hotel because you guys delayed someone's flight by 2 hours. Fly with indigo instead of them
AircraftA320 Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAhmedabad to Delhi
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"zero value for money and negative convenience"

(India)

Not Verified | The worst airline ever! Please never ever book from Go First even if you have to spend a little extra. There is zero value for money and negative convenience. Last time I flew with my mother and she was little sick and then the airline told us that the flight got further delayed by 1.5 hour. It was so cold and my mother's health kept declining and there was nothing we could do about it. Later, I tried a lot to contact their team and ask for refund but I got no response. So please, never book from Go First. It's absolutely the worst!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePune to Delhi
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Such a poor experience"

(India)

Trip Verified | Such a poor experience. Flight delayed by 3 hours. Luggage claim was much delayed due to their poor System. I was supposed to be free by 11.45 pm, but was stuck in airport till 4 Am in morning.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmritsar to Mumbai
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Pathetic experience with this airline"

(India)

Trip Verified | Pathetic experience with this airline. Many time they rescheduled my flight without any call. Just drop a simple message. Even customer care people are very arrogant. Will never travel again with this airline and never recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBagdogra to Delhi
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no