Go First

Not Verified | Had a flight booked with these idiots from Amritsar to Aizwal with a stopover at Delhi for 23rd. They sent me a text message stating that my Amritsar to Delhi flight was canceled. I ended up buying a one way ticket with indigo from Amritsar to Delhi. Reached Delhi to be told that the onward flight to Aizwal is also canceled. Now I'm stranded at Delhi Airport and had to buy another ticket to go back to Amritsar. Utterly incompetent and shady.

✅ Trip Verified | Pathetic to pay extra amount for the free seats after already paying the huge amount for tickets. Just because we are doing web checkin before 2 hours, we were asked to pay extra amount as free seats were over. We did not face this kind of problem with any other airline. Why should we pay extra if we do not have any seat preference?

✅ Trip Verified | It's pathetic to pay extra amount for the free seats after already paying the huge amount for tickets. Just because we are doing web checkin before 2 hours, we were asked to pay extra amount as free seats were over. We did not face this kind of problem with any other airline. Why should we pay extra if we do not have any seat preference? It's their duty to provide seats to us.

✅ Trip Verified | I booked my flight from Surat to Bengaluru for 18th December 2021 and return on 27th December 2021. The flight was booked one month prior (17th November 2021). The previous day of journey i tried to do web check in and i was not able to do it. It was showing the flight got cancelled. But I did not get any notification about the cancellation. I tried calling their customer care and was told a waiting time of 10 minutes but didn't connect even after waiting for 20 minutes. Tried checking the flight status through customer care to which the reply was "no information is available on the flight". Tried installing their app to see what's happening but the app was crashing every time i tried to check the flight status. Note that i even got the itinerary mail saying the flight is confirmed on the previous day of journey. Finally on the day of journey, morning 9 am i again called customer care and finally connected to the executive who coldly replied that the flight has been cancelled. As per them, they tried calling me numerous times and sent multiple mails (none of them i received btw) notifying about the cancellation. Now they've told they'll give full refund for the cancellation which i dont think will happen so smoothly. These people are scamming customers with the tagline of cheapest flights. They are least bothered about the customers and the difficulties we go through to reschedule our journey. Finally i had to book another indigo flight to go ahead with my plans.

✅ Trip Verified | The staff at check in was a trainee and could not find on the system that I had purchased extra baggage. Her mentor was extremely rude to me and did not bother checking the system. The call centre could see my purchase on their system but at the airport they refused to check, nor provide any written proof that they will not allow me the extra baggage. Staff told me to talk to call centre, call centre told me to talk to staff. They also lied about rules of whether I can record the conversation, I verified with security. After 3 hours of extremely rude behaviour from the staff I got a refund from their third supervisor.

✅ Trip Verified | Go First is undoubtedly one of the worst domestic carriers in India. My experience of travelling from Srinagar to Amritsar on 18 Dec-2021 was pathetic. My flight was scheduled at 13:30 PM but the flights was late and schedule timed 1400 pm but flight take off after 2:45 pm. I miss my online booked taxi. Very poor service by go first.

✅ Trip Verified | Go First is undoubtedly one of the worst domestic carriers in India. My experience of travelling from Delhi to Hyderabad on 15-Dec-2021 was pathetic. My flight was scheduled at 7:20 AM but the Final call announcement was done by the airline at 6:30 AM itself. It made me skip my breakfast in the lounge and run all the way with my wife to the boarding gate. When asked, the uncourteous reason GoFirst quoted was that they had about 85% boarding done already hence they made the final call early. Ironically the flight departed 5 mins late from Delhi. On the other hand, these folks would have definitely denied boarding if a passenger would have been late even by a minute. The bus to the aircraft was completely full putting social distancing on joke. Even after passengers complained that the bus was overcrowded, the staff was least bothered and gave a deaf ear to it. While boarding the aircraft one of the ground staffs clearly misbehaved with folks who complained about the bus situation. They made people stand unnecessarily near the aircraft and allowed boarding only after a lot of noise.

✅ Trip Verified | We had a bitter experience because they wouldn't let us board on our flight which was scheduled Monday at 9;15am and we were 2mins late for boarding which was at 8;30. While we already had online boarding pass, they could have at least inquired us about it and done but we had to pay extra 3.5k for each passenger and book our next flight again which was disappointing. It was not like the flight has left, there was still 45min time but we received no help from the people there. While returning back our flight was delayed for an hour and we had to wait. So while we are trying to be understanding they should be more helpful as well as because of that our whole plan has been spoiled and we had to rebook everywhere

Not Verified | Third class service. All flight on 8th December are delayed. No one give the proper explanation regarding delay. Crew members are hopeless. Book another airline for your journey. Travelling with go First is waste of time and waste of money

✅ Trip Verified | This is the first time I am travelling with gGo First and a day before they have rescheduled flight late by 2 hours and on the same before 1 hour of boarding they have again rescheduled it late by 1 hour. I have wasted three hours of mine with this airline. I will never travel again with this airline, neither I would suggest anyone. It will be late night 1 for reaching Hyderabad and transportation will also be charged high. Waste service.