Georgian Airways

Customer Reviews

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Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 40 reviews
4/10
No Skytrax Rating
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Georgian Airways customer review

I just flew Georgian Airways (Air Zena) between Vienna and Tbilisi and return to Vienna and was impressed with the service and equipment. I was in a rather new 737 that looked like it was maintained and clean. Even the food was decent a chicken dish that was quite tasty. One thing did concern me and that was during the 3.5 hour flight back to Vienna from Tbilisi the pilot on more than one occasion was milling around on the passenger side of the cockpit and on a number of these occasions the door to the cockpit was open and all of this was within feet of the forward lavatory. The pilot seemed more interested in chatting with the flight attendants then he did with flying the plane. But all in all it was a good experience. My bags arrived in Tbilisi from Vienna which I am told is a feat sometimes.
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Georgian Airways customer review

I just flew Georgian Airways (Air Zena) between Vienna and Tbilisi and return to Vienna and was impressed with the service and equipment. I was in a rather new 737 that looked like it was maintained and clean. Even the food was decent a chicken dish that was quite tasty. One thing did concern me and that was during the 3.5 hour flight back to Vienna from Tbilisi the pilot on more than one occasion was milling around on the passenger side of the cockpit and on a number of these occasions the door to the cockpit was open and all of this was within feet of the forward lavatory. The pilot seemed more interested in chatting with the flight attendants then he did with flying the plane. But all in all it was a good experience. My bags arrived in Tbilisi from Vienna which I am told is a feat sometimes.
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Georgian Airways customer review

I have used them on six occasions - new and improved! I flew with them some 5 years ago. My what a scare! The plane was very old old enough to have condensation running down the inside of the window. The passengers were smoking and a little too active for being several thousand feet in the air. Now it is 100% better. No they are not like our typical airlines in the states (besides maybe southwest - which I love due to their low prices). But for a very small country who is trying to build their independence I think they are making great strides.
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Georgian Airways customer review

I have used them on six occasions - new and improved! I flew with them some 5 years ago. My what a scare! The plane was very old old enough to have condensation running down the inside of the window. The passengers were smoking and a little too active for being several thousand feet in the air. Now it is 100% better. No they are not like our typical airlines in the states (besides maybe southwest - which I love due to their low prices). But for a very small country who is trying to build their independence I think they are making great strides.
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Georgian Airways customer review

I am often flying with Airzena from Vienna and I find the flights quite comfortable and the crew friendly. The food is below average but eatable. But considering 3 hours of flight and price of a ticket (USD 500 to 700 for return ticket) it would have been nice to have a better service more internaitonal choice of newspapers larger variety of drinks offered to passengers (wine is no longer offered to economy class passengers) and better selection of movies during the flight. Looking back at the last five years I was using this airline to fly to Georgia their service has become visibly worse.
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Georgian Airways customer review

I am often flying with Airzena from Vienna and I find the flights quite comfortable and the crew friendly. The food is below average but eatable. But considering 3 hours of flight and price of a ticket (USD 500 to 700 for return ticket) it would have been nice to have a better service more internaitonal choice of newspapers larger variety of drinks offered to passengers (wine is no longer offered to economy class passengers) and better selection of movies during the flight. Looking back at the last five years I was using this airline to fly to Georgia their service has become visibly worse.
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Georgian Airways customer review

Flew Air Zena economy class PRG-TBS on 08.06.04 and on 11.06.04 TBS-CDG on both occasions in B737-500. Seating pitch fine and both planes well maintained. Departures on time on both occasions. The IFE consisted of a video and sound system but neither worked on the outbound flight. The hot meals on both flights were nothing special but a hot meal is becoming increasingly rare these days. As the only alcoholic drink available on the drinks trolley was one - yes one - bottle of beer it had long gone by the warm and friendly if quiet cabin crew reached me. The flight crew were silent throughout on both flights; for my part I appreciate announcements from the cockpit once in a while just so that you know someone is there. The cabin crew could take stronger measures to ensure that passengers remain in their seats as soon as the plane touches down. Some passengers retrieved their outsized cabin baggage from the overhead bins very shortly after arrival at TBS and blocked the aisle with the same. Evacuation in an emergency would not have been easy. Overall by no means the worst but by no means the best.
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Georgian Airways customer review

Flew Air Zena economy class PRG-TBS on 08.06.04 and on 11.06.04 TBS-CDG on both occasions in B737-500. Seating pitch fine and both planes well maintained. Departures on time on both occasions. The IFE consisted of a video and sound system but neither worked on the outbound flight. The hot meals on both flights were nothing special but a hot meal is becoming increasingly rare these days. As the only alcoholic drink available on the drinks trolley was one - yes one - bottle of beer it had long gone by the warm and friendly if quiet cabin crew reached me. The flight crew were silent throughout on both flights; for my part I appreciate announcements from the cockpit once in a while just so that you know someone is there. The cabin crew could take stronger measures to ensure that passengers remain in their seats as soon as the plane touches down. Some passengers retrieved their outsized cabin baggage from the overhead bins very shortly after arrival at TBS and blocked the aisle with the same. Evacuation in an emergency would not have been easy. Overall by no means the worst but by no means the best.
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Georgian Airways customer review

I have flown several times with Airzena from Amsterdam to Tbilisi Georgia. This is a funny airline - the only one where one gets a stewardess sleeping besides you in business class on a early morning flight from Tbilisi back to Amsterdam. This has happened already twice. Since the crew is sleeping one can or has to serve him/herself - you can go to the kitchen and pour yourself a drink. Don't trust stewardesses doing it for you!
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Georgian Airways customer review

I have flown several times with Airzena from Amsterdam to Tbilisi Georgia. This is a funny airline - the only one where one gets a stewardess sleeping besides you in business class on a early morning flight from Tbilisi back to Amsterdam. This has happened already twice. Since the crew is sleeping one can or has to serve him/herself - you can go to the kitchen and pour yourself a drink. Don't trust stewardesses doing it for you!
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