Georgian Airways

✅ Trip Verified | I would not recommend Georgian Airways to anyone. I do not even know where to start. No customer support whatsoever. We wanted to change our tickets from Paris to Tbilisi due to death in the family. We were unable to speak to any airline representative. They put you on hold and disconnect after a 10 min hold. I tried for quite a while and had to stop. My husband had an extra luggage on the way back from Tbilisi to Paris. Airline rep refused to take Bank of America Mastercard and demanded cash payment. Only after an argument she finally agreed to charge the card. Our flight departure times has been changed multiple times. On board of a 5-hour flight we were only offered water one time. No other beverages, food, or snacks even for sale. Where is famous Georgian hospitality? Bathrooms were filthy, nobody cleaned them during the flight. If you can avoid this airline, please avoid!

✅ Trip Verified | Appalling. It’s shocking that airlines like this still exist. The outbound flight schedule was changed once, the return schedule was changed three times, the last just over a week before hand by seven hours. Neither flight departed or arrived anywhere close to their scheduled times. The plane was from the 1990s. The seats declined but didn’t go back, some lights didn’t work and worst of all I’m not sure the air filters worked properly. The flight attendants were surly, although I suspect their working conditions are not the best. Once on board a passenger was travelling with a cat and none of the passengers seated near this passenger were informed or asked about having a cat allergy beforehand, which further created a delay as passengers had to rearrange to avoid a person potentially having an allergic reaction during the flight. Check-in at Tbilisi was chaos, every passenger was pushing their way to the desk to the desk. There was no order or attempt by any staff member to create order. One advantage to Georgian Airways is that they fly direct to Tbilisi from Berlin. If a change or awful flight time is to be avoided, the experience is bearable, otherwise choose an alternative.

✅ Trip Verified | I do not recommend anyone to fly with this company because they have 0 customer support and Georgian Airways is not responsible for any loss or damage they cause. In my case, they broke my suitcase which was split in halves. As I noticed it, I immediately concluded a damage report at the official Georgian Airways counter at Tbilisi airport, just upon my arrival. The manager told me to get in touch with 'Customer Service' by email, and I did it later on the same day. After two weeks with no single reply, I forwarded my complaint and the damage report to the email address again and included the general address as well. After a month of waiting for nothing I reached the central office of Georgian Airways on Rustaveli Avenue in Tbilisi. There were four operators working, and they told me they do not have anyone responsible for damaged baggage and no customer support as it is. They asked me to address the issue at the same counter at the airport having given a phone number for me to call. When I called the number the manager from that end replied that she is only in charge of the lost luggage and no way she can deal with the damaged one. I left Tbilisi and was abroad for a while and when I came back to the same airport I approached the manager at the same old desk of Georgian Airways with the same old issue. She shouted at me saying she does not know anything. When I demanded to leave a claim and paper complaint she refused to help and just started ignoring me. In the process, I have also reached the airport administration which politely said they can not assist me with the claim. So, the conclusion is obvious and just one. Georgian Airways is not responsible for anything. If they cause damage to you or your belongings there is no customer support to compensate the damage or simply help you. Be careful when choosing your flight to or through Georgia and never choose Georgian Airways, take care!

Not Verified | Didn't actually fly Georgian Airways. I attempted for a day and a half to book a flight on their website. Incredibly cumbersome and user unfriendly site. I got to the end and tried to pay, the site site churned for a long time then switched back to the pay screen requiring me to re-enter everything. This happened, I believe more than a dozen times. A couple of entries just resulted in a "failed" screen. If I waited too long I was required to additionally re-enter all my demographics. I sent an email to the airline requesting assistance. I received no response. The next day I tried again. Finally switched from my Visa to an American Express card. This resulted in being emailed an AMEX SafeKey code to verify I wanted to use this vendor. Being emailed the code meant that my card info had been entered correctly. I gain emailed the airline for assistance. 24 hours alter I've not received any response.

✅ Trip Verified | Online-Check in is possible 24h before flight. Bag drop-off at the airport: 90 minutes waiting. Very slow and understaffed. No Service on board. Musty tasting water. Nothing else available. Pretty old aircraft. (No LED Lights, No Entertainment System) During the flight the staff is not just not attentive, but also not visible.

✅ Trip Verified | Worst company ever. For flight with 4.15h 1 small glass of plastic tasting water. I asked if I can by something, no, not an option. Very rude crew. Haven't seen in my life so bad attitude and they lost my bag with all my necessary things.

Not Verified | The total customer service onboard was one third of a cup of musty plastic tasting water. No food, no snacks, not even the opportunity to buy anything. No announcements about transit (we were continuing on to Birmingham). We were all bussed off the plane and ended up at Passports. Told the official we were in transit. She wasn't interested. The next hour was a back and forth of security, immigration, cleaners, rude assistants which resulted in several people missing their connections and us having to run for 10 minutes to scramble onto our flight. I'm 67.

✅ Trip Verified | Terrible experience. Missed my connecting flight because of their huge delay. They then sent me to Vienna anyway where I was stuck for 2 nights. They said I could just speak to the desk that didn’t exist. No one helped and I had to end up paying huge amounts for hotel and transfers. Lots of other people in the same situation, they are now ignoring me completely and offering no compensation.

✅ Trip Verified | Flight Vienna to Tbilisi was delayed for 2.5 hours, as a result i missed my second Flight home. They work very slow and don't care about passengers, even on board, no food or rttention There were no available flights on the next days and i have to stay in Tbilisi until 4th August.

✅ Trip Verified | I bought a ticket with Georgian airways (251,2 €). They cancelled the flight one month in advance, but I found it out by myself, as they did not contact me first. I asked them what to do. They sent me a false ticket (flight not existing), and then they stopped answering me. Finally, they never helped me to find a solution. I had to buy a new ticket at the last moment with another company in order to fly to Georgia (I went with friends). so I had to pay an expensive ticket (> 300 €). Since that time, I wrote them several times and I never got an answer. I am starting to be desperate to get back my money. What a bad experience and a bad advertisement for Georgia country.