Georgian Airways

Not Verified | Georgian Airways are just the worst. I bought a refundable ticket. I had to cancel my return flight, they said they would refund it once I landed. There would be a processing cost to refund, this is OK. They have kept my money and not honoured the promise to refund my return ticket value. I have chased for over 3 months and nothing. They ignore you! In addition the service onboard is just awful The plane is very old, in poor condition and dirty! It is also quite expensive, in terms of value for money.

✅ Trip Verified | My son and I had a flight scheduled from Milan’s Bergamo airport Tbilisi and due to an issue at the airport most flights were delayed, cancelled or redirected to another airport in Milan. Our experience with Georgian Airways is that they have zero customer service or any kind of communication to us or the airport, they do not answer phone calls, or respond to emails. Luckily, my husband was in Tbilisi and had to physically attend their head office to see any Georgian Airways representative. At that time, he was given a phone number of a person in Milan that is a key contact for the airline in the city. Initially, this individual was responsive and supported enquiries from both myself and my husband. However, as time went on, the Georgian Airways flight disappeared from the airport’s announcement boards and so did the support of this Georgian airways representative. She stopped responding to messages from me and calls from my husband. We had no information at all for 12 hours about the flight and then the flight reappeared on the airport information board as “cancelled” but no remedy was offered. My son and I spent almost 24 hours at the airport not knowing anything and how we might get back to Tbilisi. The next morning, as we were collecting our checked in luggage, an unscheduled flight by Georgian Airways to Tbilisi appeared on the information board as being “redirected” to the other Milan airport. These flights normally only run on Tuesdays and Fridays between Bergamo and Tbilisi. I contacted the Georgian Airways representative again, thinking this must be our replacement flight. I was not holding out hope for her response given her lack of communication back to me the previous night but her answer shocked me even more. She advised that our flight was redirected in the middle of the night and had already left Milan. Flabbergasted, exhausted and appalled would be the least of the emotions experienced at this point. I asked her how this could be possible when none of the airport staff knew anything about the flight until it was cancelled at 11pm, plus there was no contact from Georgian Airways via email or phone, no airport announcements, or contact from her when she knew I was stranded in the airport with a child. My husband had to go to the head office again and was only able to get a no cost replacement flight for us on the Friday schedule with my photo evidence of the information board stating the flight cancellation and evidence of the lack of response from their Milan representative in my WhatsApp messages. I do believe that the airline made up an elaborate lie about transferring the flight in the middle of the night to abscond from the service responsibilities - my husband advised that they were very reluctant and gave multiple conflicting reasons in order to make us pay again. I hope this experience deters you from using this airline or at least you will be fully informed on what to expect if things go wrong.

Not Verified | Flight was very uncomfortable because the cabin temperature was extremely warm. Even with just a t-shirt on it was still way too hot. Service is not good. A sandwich and a cup of water. Later crew walks through cabin with onboard service for purchase. They don’t collect waste so the cabin was really dirty after the flight.

Not Verified | I had a better experience than most of the other people who posted reviews here. The airplane departed on time in Tblisi and arrived even a bit earlier. Seats are comfortable. Checked luggage is free, which is very rare these days. Be prepared for zero interaction with the staff members in the plane though. Only at the entrance, the staff greets you. They seemed quite friendly though. There's no option to buy food and no information, apart from an announcement that the landing has started. The life vests looked quite old, frayed and stained, at least the one that the safety instructor showed (maybe the ones stored under your seat are newer). If you don't need luxury and you bring your own food, this airline is really fine. I don't know how they act in case of delays or cancellations though.

✅ Trip Verified | The worst air company. We purchased a ticket and a day before a flight they simply cancelled it. We called them many times and tried to return our money. We messaged them and by email they refused to return money! That’s a fraud, they sell tickets knowing the flight will be cancelled

✅ Trip Verified | Worst airline ever. No customer care at all. Before the flight I wanted to contact support regarding my ticket, but was not able to. The flight was delayed and they broke my luggage.

✅ Trip Verified | I would not recommend Georgian Airways to anyone. I do not even know where to start. No customer support whatsoever. We wanted to change our tickets from Paris to Tbilisi due to death in the family. We were unable to speak to any airline representative. They put you on hold and disconnect after a 10 min hold. I tried for quite a while and had to stop. My husband had an extra luggage on the way back from Tbilisi to Paris. Airline rep refused to take Bank of America Mastercard and demanded cash payment. Only after an argument she finally agreed to charge the card. Our flight departure times has been changed multiple times. On board of a 5-hour flight we were only offered water one time. No other beverages, food, or snacks even for sale. Where is famous Georgian hospitality? Bathrooms were filthy, nobody cleaned them during the flight. If you can avoid this airline, please avoid!

✅ Trip Verified | Appalling. It’s shocking that airlines like this still exist. The outbound flight schedule was changed once, the return schedule was changed three times, the last just over a week before hand by seven hours. Neither flight departed or arrived anywhere close to their scheduled times. The plane was from the 1990s. The seats declined but didn’t go back, some lights didn’t work and worst of all I’m not sure the air filters worked properly. The flight attendants were surly, although I suspect their working conditions are not the best. Once on board a passenger was travelling with a cat and none of the passengers seated near this passenger were informed or asked about having a cat allergy beforehand, which further created a delay as passengers had to rearrange to avoid a person potentially having an allergic reaction during the flight. Check-in at Tbilisi was chaos, every passenger was pushing their way to the desk to the desk. There was no order or attempt by any staff member to create order. One advantage to Georgian Airways is that they fly direct to Tbilisi from Berlin. If a change or awful flight time is to be avoided, the experience is bearable, otherwise choose an alternative.

✅ Trip Verified | I do not recommend anyone to fly with this company because they have 0 customer support and Georgian Airways is not responsible for any loss or damage they cause. In my case, they broke my suitcase which was split in halves. As I noticed it, I immediately concluded a damage report at the official Georgian Airways counter at Tbilisi airport, just upon my arrival. The manager told me to get in touch with 'Customer Service' by email, and I did it later on the same day. After two weeks with no single reply, I forwarded my complaint and the damage report to the email address again and included the general address as well. After a month of waiting for nothing I reached the central office of Georgian Airways on Rustaveli Avenue in Tbilisi. There were four operators working, and they told me they do not have anyone responsible for damaged baggage and no customer support as it is. They asked me to address the issue at the same counter at the airport having given a phone number for me to call. When I called the number the manager from that end replied that she is only in charge of the lost luggage and no way she can deal with the damaged one. I left Tbilisi and was abroad for a while and when I came back to the same airport I approached the manager at the same old desk of Georgian Airways with the same old issue. She shouted at me saying she does not know anything. When I demanded to leave a claim and paper complaint she refused to help and just started ignoring me. In the process, I have also reached the airport administration which politely said they can not assist me with the claim. So, the conclusion is obvious and just one. Georgian Airways is not responsible for anything. If they cause damage to you or your belongings there is no customer support to compensate the damage or simply help you. Be careful when choosing your flight to or through Georgia and never choose Georgian Airways, take care!

Not Verified | Didn't actually fly Georgian Airways. I attempted for a day and a half to book a flight on their website. Incredibly cumbersome and user unfriendly site. I got to the end and tried to pay, the site site churned for a long time then switched back to the pay screen requiring me to re-enter everything. This happened, I believe more than a dozen times. A couple of entries just resulted in a "failed" screen. If I waited too long I was required to additionally re-enter all my demographics. I sent an email to the airline requesting assistance. I received no response. The next day I tried again. Finally switched from my Visa to an American Express card. This resulted in being emailed an AMEX SafeKey code to verify I wanted to use this vendor. Being emailed the code meant that my card info had been entered correctly. I gain emailed the airline for assistance. 24 hours alter I've not received any response.