Georgian Airways

✅ Trip Verified | Have been waiting for the refund for more than a year. My flight was supposed to be in September 2020. But it was canceled. I started to contact Georgian Airlines and in the first months, I did not receive a response from the airline at all. Then after continued pinging, they respond to me that they will refund my money and asked for my bank details. I provided this information on 11th September 2021 and then on the 15th of September, they promised that funds will be transferred within 15-20 business days. On the 22nd of October, I asked them by email about my refund. They answer that it will take a little more time. After 40 working days had passed I wrote them again on 9th of November. Since then they are not answering my emails with compliance. They are completely ignoring me. It is normal for Georgian Airlines representatives to ignore you or finish the conversation in the middle. They make promises on a regular basis and don't keep them.  None of the provided dates are accurate.  They are just holding up the money for no reason. I think that such actions are inappropriate. I don’t recommend to anyone to buy tickets at this company. You will just lose your money and get a lot of problems.

Not Verified | They have the worst support ever! No online option for cancelling a ticket. When I wrote to them to cancel the ticket, they answered me once with the options. When I have told them what to do, they have not replied again. I tried to call them various times, but each time after 5 minutes the call is being ended because nobody picked up.

Not Verified | Flight was cancelled due to Covid measures in Georgia. Understandably, of course. Everything was clearly communicated up front. However, afterwards the communication with the customer service, the claims department and the Amsterdam department were horrible. No one could tell me exactly how I could claim my refund, whereas it was clearly stated that I was elligable. Now, more than a year later, I still haven't received the refund or a clear message about the way this should be (or should have been) handled. The email-contact is very vague and they keep telling me they'll check for updates and then I don't receive any follow up. Terrible service overall.

✅ Trip Verified | After months of phonecalls and mailing, we still did not get any reimbursement of our canceled flights due to Covid in July 2020. Several promises, but no money. Shameless.

✅ Trip Verified | London to Tbilisi. Both of my flights scheduled for April have been cancelled by the airline. The airline does not refund the costs of the flights cancelled and violates the international regulations of CAA. Moreover, the customer services are unresponsive - dead silence is what you get when you send emails requesting a refund. I would urge everyone to please never use this airline.

✅ Trip Verified | Prague to Tbilisi. Planned departure in Prague: 09.50. After 14 hours and no information, it started shortly before midnight. Since Georgian Airways does not have a representative in Prague, CSA takes over, who tried hard but did not know anymore. Overall, there was not a single official statement. Emails remained unanswered, no telephone contact, our hotel in Tbilisi was able to help us at least with vague information. Then the info, last attempt to upload an update to the computer system. Replacement of the aircraft impossible. The company has only 8 aircraft. Next flight, two days later. In the meantime, the mood if the passengers went down, armed police officers were already gathering at the gate! Then departure, hoping that the technicians will do a better job than the airline. Flight okay. The crew as annoyed as the passengers. No apology or explanation. Notes on passenger rights were distributed at the airport. We have tried to perceive this and claim reimbursement according to European guidelines. One answer by mail 3 weeks later. It has been said that decisions are always made in a "commission" in the third week of the month but since then absolute silence. Our flight was on September 30th, 2019. Obviously nobody at Georgian Airways has understood that good complaint management also means customer satisfaction. We will definitely visit this great country again, but the airline will definitely not be Georgian Airways.

✅ Trip Verified | I feel discriminated against the basis of my daughter's disability and would like to file a complaint. On September 20, at 18:30, I was flying with my daughter from Tbilisi to Bologna. I was accompanying my daughter who had been diagnosed with Dyskinetic Cerebral Palsy or hypoxic-ischemic encephalopathy (HIE) since birth. For your information, people with DCP have problems controlling the movement of their hands, arms, feet, and legs, making it difficult to sit and walk. By 18:30 all the passengers were already inside the plane, however no one had approached us nor told us to get into the plane. I was standing there with my daughter not knowing what to do nor how to take my child to the place without a wheelchair. There was no accommodations for our circumstance. All I could see around was rude, incompetent staff who were scruffy, sour faced and unhelpful. They were screaming instructions repeatedly without breaking from their script to answer any questions. The immigration officers would do nothing but look at us and order to wait. When I asked the officer standing there when the attendant would take my daughter inside the plane on a wheelchair since the plane was almost ready to take off, I received an extremely rude answer, "I don't know! Wait!" Wait for what when the plane was almost taking off?! Do the airport staff ever receive special training to learn basic customer service?

Not Verified | Tbilisi to Manchester. The only airline I would never fly with again. They were so rude and incompetent. There was a problem with my e ticket but they allowed me to proceed to the gate and the denied me boarding saying I should have had a paper ticket from Manchester. They denied me boarding with my luggage because I didn’t have exactly 23kg, it was 23kg and 800gr. They tried to rip me off for another 800 gr. and I was with 3 little children one of them is only 4 and they forced me to repack all my 3 suitcases in front of the queue. I've never felt myself so embarrassed and so stressful. And of course they lost my luggage. I’m still trying and fighting with this rubbish company to get it back. I said to myself - Never again, no matter how low the fare is!

Not Verified | Tibilisi to Amsterdam. This is one of the most shocking, scummy and poor airline I have ever flown with and I travel a lot! We booked flights with this airline to Armenia and then we had connection with this airline on our way back to UK via Amsterdam. They didn't informed us about cancellation and they didn't care to apologies or even show any curtest towards their customers. Very unreliable changing times of their flights all the time so please if anyone buy flights with this airline always check few days before flying. As an airline they are unresponsive and will refuse to pay money back for cancellation or just lie to your face about it. Their English is extremely poor so is Russian so I'm not sure what other language you can communicate with this airline apart from Georgian. The food on the plane was disgusting. And we haven't received refreshments at all not talking about the water which you would think would be basic human right. The entertainment on a long flights is non existent and staff does not bother. On our flight back stewardess was sleeping all the way to Amsterdam at the back and if anyone was trying to use toilet at the back of the plane other stewardess was barking at people and could not be more rude and annoyed with people actually being on the plane.

Not Verified | Tbilisi to Gatwick. We are currently delayed at Tbilisi for 6 hours. We have tried to get the basics, like water and somewhere for the young children to rest. But we are getting fobbed off. The two airline reps have now disappeared. Its seams they are happy to deny even children the basic rights of water.