Georgian Airways

Not Verified | Gatwick to Tbilisi. Horrific experience. We booked in January for a 50th birthday - Georgian cancelled our return flight with a week's notice. No apology. Refused to rebook us on an alternative carrier despite this being in their T&Cs. Said they could not book us on Baltic Air - even though they have a code share. offered us very slightly over half the total that we had paid as a refund, giving a precise sum that we could expect - so we went ahead and paid more to book a return flight with Baltic ourselves. Georgian then paid only 577 euros out of the over 800 euros that they had said they would pay, and claimed the 800+ was a mistake. How, when 500 was only 1/3 of what we paid originally? They were also exceptionally rude on the outbound flight, refused to serve one of us a meal, no idea why. The food was truly appalling. And the flight was 2 hours late. All in all, absolutely shocking and I would not touch them with a bargepole.

✅ Trip Verified | Pros - Direct flight from Barcelona to Tbilisi. Competitive prices. Aircraft is comfortable. Cons - Can't choose your meal, No in-flight entertainment. Aircraft is rather small (Embraer 190), yet comfortable. Can't beat direct flights and good prices, other than that it just feels like a cheap low-cost airline, but still my preferred option for my location.

Not Verified | Gatwick to Tbilisi. Not a good airline. Flight was expensive and I expected a better experience on board. There were seat back screens but they weren't on for either of my flights. No meal choice and food was the worst I've ever had on a plane, no fresh ingredients. The only drink was water or alcohol, tea, coffee, lemonade - no juice or other soft drinks. On the plus side, both flights were on time and smooth with good take off and landing. I picked them because the flight was direct, but wish I'd taken an indirect route on a better airline and for much less money.

Not Verified | Gatwick to Tbilisi return. First flights on Georgian Airways. Very impressed. Check in at Gatwick and Tbilisi was polite and efficient. Take off from Gatwick on time. Staff efficient but a little austere (probably language barrier). Food was good. Seat was generous with good legroom - especially on way back. Return flight delayed 1 hour but we were informed of this immediately on check in. Staff on the flight back were very good. Good food and drink. It is true there is no inflight entertainment but who really misses this on a 5 hour flight. Read a book! On the return I spent most of the time looking out of the window or dozing. At the height we were at you could see the cities of Romania, Bulgaria, Germany and so on lit up. Very entertaining . Plus clouds illuminated by lightning. I have not seen this from above before.

Not Verified | Tiblisi to Gatwick. I've already written one review of Georgian Airways which was submitted prior to my first flight with them but I've now returned from Tbilisi. I'd say that if you want a taste of what flying was like 25 years ago then Georgian is your best bet. There is no IFE, no choice of menu, unsmiling steward/hostess service, and unintelligible safety and pilot announcements. On the plus side leg room is good and both flights were on time but there is nothing special or even average about the service and the airline which would make me recommend them to anyone. The head office service is no better than the cabin service so it took numerous phone calls after arriving in Georgia as well as a one hour visit to their head office to sort out arrangements for alternative inbound flights, as referred to in my first review. No one replied to our emails and FaceBook messages and no one returned any of our calls despite promising to do so.

Not Verified | Four of us were due to to fly Gatwick to Tblisi 30/06 and return 09/07 but on 21/06 they emailed us to tell us that our inbound flight had been cancelled and asking to to contact them urgently about changing our return flight to either 7 or 11/07. We replied to their email 3 or 4 times without reply, we called their London sales agent who couldn't do anything except forward our emails to the Georgian head office but again there was no reply, and we called them in Georgia but either no one answered for up to 30 minutes at a time, or didn't know what to do when they did answer, or said they would call back but never did. I also tried FB messenger and received a reply saying that my message would be passed to the right department but again there was no real reply. Right now one day before departure we don't know if we have been re-booked or what we will have to do about booking more accommodation to match the later return flight. I have never experienced so poor and ignorant customer service from any organisation let alone from an airline. They cancelled our flight but have made it all but impossible to contact them or to help us re book.

✅ Trip Verified | Tbilisi to Prague. After having read the reviews, we were expecting the worst, but there was no reason for that. Tbilisi airport is new, clean and easy to navigate. Check-in was swift and although we had a connection on a different airway, with some magic the agent was able to label our luggage through to our final destination. Safety screening and immigration only took a couple of minutes and also boarding was swift and organized. Seat pitch was good and seats comfortable. Flight attendants were friendly. The food was nothing to write home about, but in an era where lots of airlines let you even pay for water, who’s complaining. We did not drink wine as it was still early morning, but the brand they served is good. The further uneventful flight departed and arrives only a couple of minutes after the scheduled time.

✅ Trip Verified | Kiev to Tbilisi booked for June 2018. It's terrible how they treat their clients. The airline just canceled the flight and do not answer any of my letters for two weeks. I wrote three times on FACEBOOK page - where they promised me to answer my letters but still no answer. I planned the trip for my mother. She has been dreaming about this trip her whole life. That's terrible how they behave with the customer. They're completely ignoring my messages.

✅ Trip Verified | Tel Aviv to Tbilisi. I had an issue that I have not experienced in the hundreds of times that I have flown, which Georgian has failed to resolve. I booked a ticket and when I arrived at the ticket counter, they were unable to find my reservation. I dug further and found they cancelled it and made me buy a new ticket at the desk at a higher price. I find this suspect as I bought a ticket on another airline that same day and had no such issue with payment or ticketing. As a result, I was overcharged $80 having to buy a new ticket at the gate because they failed to properly issue my original. To make matters worse, all documentation and forms I have submitted to the airline to receive a refund for the difference between my original reservation and my gate ticket price have gone unanswered. I think both to be very unprofessional for an airline with international presence.

✅ Trip Verified | Service inconsistency. Flying two legs with Georgian Airways from Prague to Tbilisi and from Tbilisi to Moscow. Cabin crew was very efficient and pleasant. We were served a very good food. Overall a very pleasant experience. Unfortunately, flight from Tbilisi to Moscow on Boeing 737-700 was very different, nowhere close to the previous flight. I felt, this must be a different company. Food was absolutely terrible, cabin crew was mostly invisible. The plane was also old and not very clean. Given the service inconsistency, I would hesitate to use Georgian Airways again and would also not recommend.