Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 944 reviews
8/10
5 star Skytrax Rating
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9/10

Garuda Indonesia customer review

(Australia)

Sydney to Amsterdam return. Ticket was fantastic value for money. (A330-200 were almost new and in excellent condition. Cabin crew fantastic. Food was good and drinks offered frequently. Only criticism is 15 hours wait in Jakarta for connecting flight to Sydney. We were able to use Emerald lounge at the airport (free of charge on SYD-AMS flight) with plenty of food and drinks but the wait is agonisingly long.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Garuda Indonesia customer review

(Australia)

PER-DPS-HKG-CGK-MEL. Service on all flights very good and attentive. Good selection of drinks and excellent wines. Falls down in the food department - none were appetising. All airport lounges used were average to say the least. Flight to DPS was old 737-800 whereas flight to HKG was 737-800 but a new brighter plane. HKG-CKK a new A330-200 very comfortable with good AVOD. All flights on time with the exception of CGK- MEL which departed 1 hr late. Flight from CGK was the only night flight of the trip and we flew A330-300. Whilst the bed is reasonably flat I did not find it comfortable. Excellent value for money in Executive Class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(New Zealand)

DPS-PER 737-800. Air Asia cancelled our original flight and I rebooked with Garuda for nearly half the cost - and full service! The aircraft was new and clean. Flight on schedule and staff were friendly and attentive. AVOD was excellent. The meal was average but on a 3 hour flight who cares? I had previously been wary about Garuda but they have improved immensely and I would fly with them any time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

SYD-JKT. Airfares are very competitive compared to competitors. Fast and efficient departure on-time FA's are attentive and friendly. Cabin was spacious and no problem with leg room. I got 30kg for my baggage allowance AVOD and food were pretty good compared to some other airlines. Overall I am pleased and will fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes