Garuda Indonesia

My wife and I flew from Sydney to Denpasar (Bali) return on an A330. Aircraft's were modern and clean and tidy inside. The cabin crew were all well groomed polite and gave excellent service. Our flights left 10-25 mins late but this delay was mostly made up on route. Before takeoff given drinks and meals were a nice quality and nice quality. On the return journey they had run out of choices by the time they got to our seats but the cabin crew made sure that we got first pick of the croissants and breads. Another really good service that Garuda offer is on board passport control. 2 immigration officers travel on the flight and do the passport and immigration procedures on the aircraft during the flight and Garuda collect the fee on their behalf. This service as far as I know is only between Australia and Indonesia. This made the process of passing through the airport quick and efficient. Areas where I think they could improve further: My wife and I found the seat backs to be a little hard on the return journey I would like to see the inflight info (speed location etc - map) on our seat back screens. No web check in was available and I would like to see the option of selecting seats at booking. I found it annoying and inconvenient having to be taken between the aircraft and Denpasar terminal by bus and would like to see Garuda use the jet bridges. Would I fly with Garuda again? Yes! They offer a far superior service and price to budget airlines like Jetstar and Virgin.

TKG-CGK-SUB in Business Class August 16 2012. All sectors were on time and smooth. Cabin crews were friendly and attentive as usual especially on CGK-SUB sector when she knew that I took some pictures of the served meal she offered me the other meal option to be photographed as well. FA walked along the aisle several times during the flight to ensure the pax needs. Meals and drinks were good and nice presentation however the quantity can be added. When disembark they mentioned us by name.

Flight from Jakarta (CGK) to Seoul (ICN) was excellent. The crew were mostly polite but unfortunately they didn't serve supper only snacks and they dimmed the cabin lights. Breakfast and Inflight entertainment was good although they should update more newer movies.

Flew from Sydney to Bangkok via Jakarta in August 2012. Flight was on time. Plane was A330-200 and looked new. Seats advertised as fully flat bed although when lying down your legs were at a slight angle downwards. Plenty of leg room. There were 7 business passengers in the 2 business cabins (separated by Galley). Flight attendants were very friendly and attentive without being overbearing. Someone was always going through the cabin and any request was happily complied with. I could not fault the service and product received. Check in was very competent with a friendly male staff member.

SYD-CGK in Business Class. New planes with comfortable business cabin in 2-2-2 lay out with lie flat beds. Day flight from Sydney included 6 course lunch all served with full linen service and understated friendliness. IFE not up to the leaders but adequate for the 8 hours. On board immigration a stand out - pays huge dividends on arrival into Jakarta. Return overnight flight rated slightly lower but still very nice. Service was also more about getting everyone bedded down rather than serving a gourmet feast but that is fair enough. Breakfast prior to landing simple but tasty.

CGK-HKG-CKG on A330. Flight delayed 1 hour in CGK-HKG though we were informed the night before the departure which was good. The food was small and small snack offered compared to other airlines on the same route. Good service from the FA in CGK-HKG but really slow service at the inbound flight. The AVOD doesn't have really much choice for new movies but ok.

21 July 2012 CGK-HKG A330-200. Garuda Indonesia Lounge in CGK is excellent! Plenty of hot and cold food selections. Friendly check in staff at CGK but unfortunately no Valet Service. Immigration was very fast thanks to FASTPASS! Boarding commenced 15mins before and I sat at 2C while my wife in 2A. This aircraft used new inflight entertainment system. Cabin staff greet you by name once you are seated. Drinks were offered from fresh juice to champagne. Pilot gave flight details very clearly. Off the gate exactly at 10am. After take off drinks were served and after that lunch. During the 4.5 hrs flight to my surprise every 10-15 minutes the cabin crew walk along the aisle to make sure if we need anything. Landed on time at HKG. After we parked at the gate we went out first from the aircraft. Will definitely fly business class again.

AMS- CGK 16 August 2012. Smooth and enjoyable flight. Flight was full in economy and quite empty in Executive class. Flight attendants were attentive and genuine. Although I think the meals served had small portions for a long haul flight.

MEL-CGK-PDG-CGK-MEL. Excellent flights on all sectors. Very helpful ground staff in Jakarta had an admin problem with my passport but all taken care of by the check in staff quickly. Asked for emergency row seat and was given without hesitation. Crews were friendly as usual. Adequate IFE but lacking newer movies and tv series. Catering was good in all sectors although quantity were still quite small no improvement since last year. All in all had very pleasant experience with Garuda and definitely becoming preferred choice these days.

Impressed with this flight. Service and food very good. The seats were comfortable for angled lie flats. A330-300. Flight left on time at 9.50. Lunch served just after midday and included a choice of nibbles appetiser main course cheese and then dessert and coffee with chocolates. Small portions but just right considering the number of courses. Inflight entertainment options were good. Nothing to complain about!