Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 838 reviews
8/10
5 star Skytrax Rating
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8/10

Garuda Indonesia customer review

(Indonesia)

Flight: In last month. MDC-CGK return. Newspaper was offered upon flight flight was full but comfortable seat was good inflight breakfast for MDC-CGK and dinner for CGK-MDC was good and delicious with 2 choices each flight. Wide range of drinks and beverages was offered on and after meal service. Polite and very helpful is well known for their FA's pilots very informative. AVOD was good but they need to add more current movies and music. Also the AVOD was sometimes unresponsive with its touch screen system which made it difficult to use. I'd like to suggest they put Indonesian subtitles on their movies onboard so every passenger could enjoy the movies offered. Overall I'm very satisfied with their service and would like to fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-HKG return with A330-200 the cabin crew were helpful and nice meal was good but the size quite small. The thing that GA needs to be improve is the AVOD because the movies are not up to date mostly below 2010 and no flight path but GA is much better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

I flew Garuda for my Jakarta-Perth trip vv via Denpasar. Using new B737-800. Cabin was comfortable meals good enough and there were plenty of choices of drinks. The cabin crews were the best aspect of this flight. They gave sincere service were really hospitable and attentive. Overall the flight was really comfortable and will definitely fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Garuda Indonesia customer review

(Singapore)

SIN-DPS-SIN. Flight was on-time food was nice flight attendants friendly. The only downside of it was the aircon - not working properly while waiting for take-off. Passengers were left sweating for almost 20 mins. Flight back to SIN was delayed for almost 30 mins then once onboard there were problems with the electrical system. We were waiting almost 20 mins until being told to leave the aircraft because they needed to change the plane. There seemed to be a problem with co-ordination with the ground team. We were told to wait - after 20 mins - asked to queue for the meal - only to be told to move back to the gate to board the plane after 10 mins. Knowing that the problem still persisted - they finally gave in to change the plane - why waste our time then? One last thing the in-flight entertainment was not good - there were few new movies - but other that old and movies I had never heard before. The touch screen navigation was clunky and my console restarted repeatedly while playing the movies - forcing me to watch the ads again and fast forwarding to the last point. Regardless all the issues I feel Garuda has done a very good job in transforming from where it was 5-10 years ago however definitely there are plenty more rooms to improve.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

MDC-CGK old Boeing 737-300 with the old cabin. Seats not as good as the new ones and no PTV installed only entrainment was the overhead TV above the isle. Good selection of food and drinks although I've had better ones with other Garuda flights. Friendly FA and good overall service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-SIN return with Garuda's new 738. Cabin and toilet are very clean. FA's are very attentive friendly and helpful. Meals quite delicious although the quantity is quite small. Good seat pitch. Nice AVOD. Definitely will fly Garuda again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-SYD-CGK. Using the new A332 aircraft. Clean cabin and toilet throughout the flight food was ok plenty choices of drinks and very hospitable service from the crew. The crew always full of smiles and friendly. Will definitely fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

Usually fly AirAsia on internal Indonesian flights as they are good value however recently it is cheaper to fly with a better airline. Garuda was much cheaper to fly from Bali to Jakarta than a budget airline plus the service is much better. A meal free baggage and great staff. Would fly Garuda again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

I flew from Jakarta to Sydney in Business Class and it was fantastic! The cabin seat food and flight attendants were world class. The only fault I could find was that there was no 'flight tracker' option on the AVOD system. Other than that I had a great experience and look forward to flying with Garuda Indonesia again soon.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

MEL-DPS. Check-in at the airport was average (not done by Garuda staff) we were not given passes for the lounge even though we had 1hr 15 min before the flight left. Business class great the seats are very comfortable and flat bed if you want to sleep. Crew are always there to assist you if you require any additional during the flight. I'll definitely fly with Garuda Indonesia for my next trip.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes