Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 920 reviews
8/10
5 star Skytrax Rating
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8/10

Garuda Indonesia customer review

(Indonesia)

CGK-PDG on Boeing 737-800. Departure to PDG was on time as well as the arrival. On boarding received a nice smile from the flight attendant. The meal was standard but delicious. There is no Audio Video On Demand at every seat but only one every 3 rows. When I asked for additional drinks the service wasn't as good. Inflight entertainment was ok but the sounds was too low.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

CGK-TPE (GA852). Orange juice given as welcome drink nice inflight entertainment with AVOD great meals and FA's were very friendly. GA's fare is much cheaper than CI/BR even AirAsia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

From Jakarta to Bangkok and vice versa. During the flight there was nothing too special but the cabin crew were friendly enough and courteous to passengers. For entertainment too little and the touch screen is very hard and very difficult to use. And I just hope that there is improved entertainment facilities to be used more easily.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Garuda Indonesia customer review

(Indonesia)

CGK-MKS A330-300. Friendly flight attendants entertainment is not toO bad nice cabin interior and on time schedule.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

PER-DPS. Relatively new 737. Food good. The entertainment system could be improved as the sound was barely audible. Service was average. The attendants were generally well presented and well mannered however in order to get a drink were sent to the galley ourselves. On this route Garuda still well outshines its competitors in terms of service food entertainment and value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Denpasar to Cengkareng 12 August 2013 with GA421 777-300ER. Delayed 25 minutes because of late arrival. Excellent interior design and service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

PER - DPS. Good flight. Plenty of room as plane was only 1/3 full so we were given 3 seats up front for the two of us. The dinner was good for airline food. I found I could not watch the inflight entertainment as the sound level was so low and the headphones they give you do not fit well. I tried turning the sound up but was still not loud enough. The other strange thing is that they did not offer tea or coffee after dinner. Compared with the other airlines on this route Garuda offers a lot more space and comfort and as the other airlines increase their price Garuda is becoming very competitive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

Boeing 777-300ER Flight 232 To Jeddah. Enjoyed this flight. With a working earphone delicious meal and working TV. Very grateful to the cabin crew.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Flew CGK-SIN and HKG-CGK last month. Flight from Jakarta to Singapore was nice. Although something went wrong at first because the flight I booked was already full they transferred me to another GA flight leaving just an hour earlier. The 737-800 was very nice with clean lavatory and sleek clean exterior. Meal was alright with the traditional Indonesian food. Swift boarding and disembarking throughout all legs. The flight from Hong Kong to Jakarta was also nice overall. Clean lavatory and had a decent meal too. The AVOD was terrible. It didn't respond very well and the person in front of me had to suffer the consequences. Outdated and needs to be updated. But overall very nice for a 4-star airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

SUB-CGK using Boeing 737-800 aircraft. Departed late but arrived on time at CGK airport without any baggage trouble. In-flight meal is adequate for short route travel. In-flight entertainment is good as always however the headphone needs to be repaired soon for the next flight services - one side is off. Will travel again with Garuda Indonesia in the nearest future and hoping that Garuda will use its renowned Airbus A330 or Boeing 777 for one of the CGK-SUB vv services soon.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes