Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 918 reviews
8/10
5 star Skytrax Rating
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9/10

Garuda Indonesia customer review

(Hong Kong)

HKG - CGK on A330. Good check in service quick and easy In HK airport they use China Airlines lounge which is basic but comfortable. On board wide angled lie flat seat very comfortable with excellent cabin service 3 choices of menu snacks etc. Arrive at Jakarta airport luggage first out fast track immigration. Out of the terminal in less than 30 mins. A great experience all at a very reasonable price as it's part of my free stopover on my way to Australia.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Hong Kong)

CGK-PER on 737-800. Excellent premium check in service at Jakarta they take care of everything including immigration formalities while you are sat comfortably. Personally escorted to the temporary lounge as their new lounge is being renovated and expanded. Being the only passenger on board C class I was pampered by the purser and one crew non stop drink top up and lunch at my preferred hour etc. The experience is slightly marred by the cradle seat however still fairly comfortable for a medium haul flight to Perth. Ticket costs only slightly more than full fare economy on some other airlines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Garuda Indonesia customer review

(Indonesia)

GA 412 November 11 was scheduled to depart Jakarta at 1700. Around 1655 there was an announcement at the gate (F2) that 'due to operational reasons' the flight would depart from F7. A little after 1700 we were bused to the aircraft & the door eventually closed at 1742. 42 minutes after the scheduled departure time. Neither at the gate nor on-board was there an announcement telling us why the flight was late. Is Around 1800 the pilot advised that we would not depart until around 1900 (2 hours after the scheduled departure time) due to airport traffic. If Garuda had been able to board the aircraft and close the doors on-time we may not have had to wait 2 hours! Why is Garuda incapable of keeping passengers informed?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Garuda Indonesia customer review

(Sweden)

The flights we made were above our expectations. The ground staff were friendly staff on board were extremely friendly the flights were on time. The aircraft was new and in excellent condition. Service onboard was excellent and the food on domestic flights was like the good old days in Europe. We flew economy and the leg room was excellent!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Indonesia)

Flew TPE-CGK on Garuda was supposed to fly on July 13th instead was moved to July 14th due to typhoon. The food was good the inflight entertainment was good though there's still room from improvement. The food was good had some grilled fish for breakfast. Seat was better than SQ's. I'm stunned with the improvement and will definitely fly with Garuda again but on Executive Class maybe.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

SRG-CGK-BKK all flights were on time. I flew Economy Class on SRG-CGK and Executive Class on CGK-BKK. I couldn't check in for my second flight in SRG so did on arrival in CGK at the Premium Check In Area where they assisted me immediately. They printed the boarding pass and gave me a Fast Track Card for immigration in Bangkok. Was escorted to the Executive class lounge (I didn't pass through immigration). On arrival in the lounge she went to get the immigration stamp for me. The Executive lounge was little bit disappointing but I accepted it because they are renovating their lounge. After boarding the aircraft they quickly offered refreshments and I had 3 choices of meal.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Indonesia)

Jakarta - Kupang via Denpasar. Both flights in Executive class. The service was good very nice crew yet very intimate. The food was just ok but the dessert was great. I also tried the new executive class on B777 very nice seat new entertainment which was good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

JOG inbound to CGK poor inflight refreshment (snack box) with only 1 cheese Danish plus very small mineral water with the brand new snack box they should have more snacks inside - very poor for the short ride. If I recall back before 2009 they still served an old fashioned snack box with variety of Indonesian food items. Flew 15 October 2013 in economy class.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Garuda Indonesia customer review

(Indonesia)

CGK - Abu Dhabi. Quick check in but we departed 90 minutes late. I was concerned that I would miss my connecting flight in Abu Dhabi (codeshare on Etihad) The stewardess told me it would all be fine and not to worry . Onboard service was satisfactory; reasonable IFE decent food etc. etc. On arrival at Abu Dhabi I rushed to the connecting flight gate but it had already departed. Was rerouted onto Qatar Airways. Overall Qatar was significantly better than Garuda. The difference between a 4 star and a 5 star airline I guess.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK to PLY pleased with the service. Without delays and had good take-offs and landing. Inflight entertainment was good but could be better. Comfortable seat if compared to other airlines economy class. Price could be cheaper but not too expensive for service like that. The food was delicious for plane food.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes