Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 918 reviews
8/10
5 star Skytrax Rating
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10/10

Garuda Indonesia customer review

(Indonesia)

GA368 SUB-SRG on Jan 7 2014. Although using Bombardier CRJ1000 and only 45 minutes flight Garuda Indonesia successfully managed to deliver service as pleasant as in Boeing 737-800 flights from Surabaya. Good cabin ambience in small aircraft. No PTVs but still got a complimentary snack. I am hoping that this route should be operated with larger aircraft soon because it is not easy to get cheap fares in full capacity routes like SUB-SRG.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Garuda Indonesia customer review

(Germany)

GA0324 on 22nd Dec 2013 CGK-SUB flight was delayed for 2 hours due to traffic. No refreshment (at least water) served inside the terminal. We even stayed inside the aircraft for more than 30 minutes before departing. A woman carried her crying baby was still walking around trying to calm the baby down while the aircraft was moving and seatbelt sign was already on. CA didn't warn her to sit down. The entertainment didn't work. GA0323 on 3rd Jan 2014 also delayed approx. 1.5 hours. Isn't it probably better to rearrange the schedule and fly on time? Fortunately I had 6 hours before flying to Doha.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Garuda Indonesia customer review

(Indonesia)

GA326 CGK-SUB using Boeing 737-800 on Dec 22 2013. The flight departed an hour late due to busy airport operations. Fortunately Garuda Indonesia provided complimentary welcome drinks while waiting for the departure. Cabin ambience is as great as usual however Garuda Indonesia needs more updated AVOD contents in all of its Boeing 737-800 aircraft's. Surprisingly Garuda Indonesia arrived earlier than expected at SUB. I am hoping to fly again soon with Garuda Indonesia and still waiting for its Airbus A330 to operate on this route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

GA717 MEL-CGK 18 Dec 2013. Flew on one of GA's newer A332s (PK-GPO) and I must honestly say that their new-and- improved Economy Class interior is really impressive. Great IFE clean cabin the FAs were very friendly and attentive. Unfortunately as it was a full flight and I was seated at one of the last rows when the food cart reached my area the FAs had run out of meal choices - my meal was quite tasty nonetheless. Overall an excellent experience as per usual.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

Flew on Domestic route DPS-SUB-BPN DPS-SUB with their old unique livery on young B738 SUB-BPN with their CRJ1000NG. Honestly really enjoy the CRJ flight very smooth flight. But FA's very friendly as usual. Flight on time even it's connecting. Both cabin are clean very tasty snack choice with sandwich cake and also many choices of drink. I will fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

Flew Sydney to Bali return on Garuda's A330. Business class passengers use the Qantas lounge at Sydney Airport - great food and plenty of seating even during the morning rush. Unfortunately the flight was delayed 7 hours due to mechanical issues but the ground staff handled it pretty well. The flight itself - food was of high quality (and lots of it) service attentive and friendly seats comfortable (180 degree lie flat) entertainment fairly decent. On-board immigration was a great plus. Overall a solid business class product that beats all other competitors on that route (in terms of value and quality).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

Flew Jakarta - Perth VV. Onboard B737-800 service was impeccable cabin crew all were so nice and hospitable clean cabin during the flight and arrived in time. the economy seat on Garuda was just really comfortable. Definitely will fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Netherlands)

SIN-DPS. The flight and the service was above all my expectations. Clean Boeing 737-800 great friendly service. Left and arrived on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

Great flight on brand new aircraft from Sydney to Denpasar. Good IFE at every seat meals served at sensible times. Service was professional. Couldn't have asked for more for the price. Would definitely fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Malaysia)

DPS-HKG with 737-800. With very comfortable cabin and seat with pillow and blanket. IFE also installed in every seat. The staff is very friendly food is also very delicious. Valuable flight and recommend to everyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes