Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 918 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
8/10

Garuda Indonesia customer review

(Singapore)

I boarded my overnight Bali - Tokyo flight on a Garuda A330-300 expecting not much. I was in for a very pleasant surprise. The plane was brand new with flatbeds which I was not expecting. Although the seat was a little bit narrow with not much storage space I still managed to have a decent sleep. The IFE had a good selection of movies and was relatively easy to use. Service came with a wonderful smile and warm Indonesian hospitality. It is obvious that recently Garuda has been investing a lot into hardware and it shows. There are still small details that can be improved upon such as a fluffier pillow and non-synthetic blanket however this is a very competitive product.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Garuda Indonesia customer review

(Indonesia)

GA 0416-GA 0720 on 14th Feb GA 0721-GA 0439 on 1st March destination CGK-DPS-BNE (return). I traveled with my 2 sons parked the stroller before we entered the flight but when we transited in Bali the flight attendants said I needed to get the stroller at baggage claim. Carrying one boy in one hand with a cabin bag and another boy was not easy! I was informed by check-in staff that we would be served a kids meal but later on flight attendants said they didn't have any. No toys or enough inflight entertainment available for kids either. Although I am a gold frequent flyer and flying all the time with Garuda for business purposes I will not recommend it for those travelling with kids.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Garuda Indonesia customer review

(Netherlands)

A330-300 from Amsterdam and return (GA 88-89 respectively). The flight had a short transit in AUH which for me was pretty cumbersome and tiring to get out of the plane after several hours in the aircraft. Fortunately the service was great the selection of meals were unique as they combined western and Indonesian menu. The cabin crew were responsive and professional in a way of treating and comforting passengers but the entertainment system was pretty disappointing. The movies were limited and the touch screen was not really responsive. I really wish to fly their brand new B777-300ER soon when they launch direct flight from CGK-AMS.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

GA716 9th March. Excellent flight in a well maintained A330. My main reason for commenting was the excellent service provided by the priority lounge staff and manager at Jakarta airport who helped out in retrieving stuff I had left at my hotel. Nothing was too much trouble.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(United States)

GA 884 CGK-NRT. The immigration was fast clean cabin nice lounge nice in-flight entertainment very comfortable seats. Staff were friendly they have a limousine for first class passengers and the food offered was tasty. The price was reasonable.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Garuda Indonesia customer review

(Indonesia)

GA299 BKS-CGK. I took the morning flight because I will continue my trip to another city in Indonesia the flight was scheduled at 7.25 am but the fact was the aircraft arrived from CGK at 7.30 am so the flight was delayed about 30 minutes. Fortunately the cabin crews apologized about the delay and served the passengers friendly. Another problem I found when the arrival even though the aircraft landed smoothly the aircraft parked in the remote area and we need to go to the Arrival terminal by bus that provided by them. Actually it would be ok if the weather was good but in the condition of heavy rain like I did it wasn't supposed to be parked in the remote area.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

GA718 DPS-MEL 24/2 in business. A330-300 with same immaculate cabin and seats as 200 on way up. Check in efficient. Lounge is temporary so pretty basic with partition from main terminal but still better than the main terminal for waiting but certainly not worth arriving early to enjoy especially with constant announcements. Didn't eat or drink in lounge so no comment. Crew warm and gracious and requests met quickly. Slept the whole flight so can't comment on IFE or food except to say when I woke a crew immediately offered hot or cold drink. Toilets spotless. Flight on time priority bags first and second on belt without delay. For the bargain price paid it was exceptional value and will definitely consider and recommend Garuda for future travel.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Garuda Indonesia customer review

(Australia)

GA 721 then GA 439 BNE-DPS-CGK. Flying back 11 days later on GA 400 then GA 720 CGK-DPS-BNE all on B737-800NG. In every aspect the experience couldn't be more than four stars. Smooth check-in at Brisbane Airport with my bag tagged all the way for Jakarta but it had to be picked up at Denpasar for customs clearance then dropped off at their domestic terminal. Garuda uses their narrow-body fleet on this 5hrs flight meaning that it cannot fly on full load you are guaranteed more space to stretch out in economy. The cabin and toilets were immaculately clean and the seat pitch exceeded expectations. You are served a drink before take-off. The service from the cabin crew seemed rushed however and I feel there should be improvements with their English. Meals served on board were plentiful you'll even get a three-course meal on the 1hr45mn DPS-CGK flight. My only tip with Garuda is to pack your own IFE as their options may not be to everyone's taste and they are prone to glitches. Another thing is to bring your own headphones because the ones provided by Garuda had poor sound quality you couldn't hear anything over the engines and unfortunately this was a consistent problem on all of the four flights that I took with Garuda.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

GA719 MEL-DPS 17/2/14. Flight empty with only 6 of 36 in business. Check in took minutes with no other passengers waiting. Qantas Business lounge in Melbourne great place to relax with good breakfast selection. Flight departed right on schedule and arrived 30 minutes early. On board service was extremely attentive. Amenity kit contained useful items. Food was just OK with lunch served and chips chocolates and cup noodles offered throughout the flight as snacks. Toilets spotless. Good entertainment selection. Very comfortable seat not quite horizontal but by far the best option out of the three airlines plying this route and although an early start from Melbourne we checked into our Ubud hotel at 2pm so it really gives you that extra bit of time to enjoy Bali. No on board immigration on ex Melbourne flights. Also our preferred seats were marked as occupied during on line check in and were empty so if you don't get the seat you prefer try asking at check in for them. In summary great seat and service good IFE OK food and wine best option for this route in business class and definitely recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

Flew from SYD-CGK (GA713) CGK-PDG (GA162) PDG-CGK (GA163) CGK-SYD (GA 712). For international flights we got offered either orange juices or apple juices. The meal was really tasty! We also received a light meal (ie. small bread) and an ice cream at the beginning of the flight and just before the captain commencing the descend. As for the domestic on one of my flight from PDG-CGK we even got free in-flight entertainment (I never found any free in-flight entertainment during other domestic flights). The other highlights are: the immigration on board from Sydney the spacious legroom the extra baggage allowance (we got 30kg whilst most of the other airline only allow us to carry 23kg) the very friendly flight attendants a lot of new movies on their in-flight entertainment 24/7 customer services (in Indonesia) and the on-time flight schedule.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes