Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 918 reviews
8/10
5 star Skytrax Rating
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10/10

Garuda Indonesia customer review

(Switzerland)

Did two short domestic flight with Garuda Indonesia from Semarang to Denpasar and Denpasar to Jogjakarta. First flight was with Bombardier CRJ-1000 NG was a pleasant flight the aircraft itself beyond my expectation (clean comfortable nice cabin ambience wide window). However there is no inflight entertainment on this flight. (but its fair enough as the flight was just 55 minutes). Second Flight with 6 months old B737 with sky interior and inflight entertainment nice and easy to use entertainment system. Both flights were on-time and provided a snacks and non-alcoholic beverages. Warm welcome from the flight attendant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

GA207 JOG-CGK. No delays the cabin was clean the FA were friendly the food was nice. One of the issues was the airport itself. The airport was over capacity so it took little bit longer in the check in counter.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

CGK-HKIA-CGK GA860 and GA863 in business class. Overall is fantastic. Priority check in at CGK was very easy all handled by ground staff even until immigration. Brand new A30-200 probably less than a year with flatbed seat. FA's were attentive and communicated well. Compare to SQ or EY IFE at GA was not too interesting but still ok. Food was great with chef on board available. Appetizer and main courses were excellent but the hot brownies dessert was not special. Surprisingly the Gin and Tonic was very good. I consider the service is equal to 5 star airline and definitely will fly Garuda again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

UPG-DPS-UPG UPG-DPS by CRJ 1000 GA-674 DPS-UPG by B737-800NG GA 621. The cabin and lavatory was so clean. Nice AVOD and friendly cabin crew. Fast baggage claim but the snack for domestic flight was small. Would fly Garuda Indonesia again on another time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Indonesia)

Flew GA364 SUB-KOE transit at Lombok Intl Airport. The Flight was smooth no delay and service foods flight attendants and seats in Economy class were great. Toilet was clean. Will Fly again with Garuda Indonesia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Australia)

I travel frequently to Jakarta on direct flight GA725 at least once every 2 months. Flights are rarely late and attendants are polite and service is good. Very disappointed that direct flight schedules have been cancelled or minimised. Will definitely effect my travel agenda.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

GA 884 (May 15) and GA 885 (May 26) CGK - NRT. Both stints were pretty much on time. Both ground and on board services were excellent. On board immigration service were provided and special baggage claim waiting room for business class travellers.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Garuda Indonesia customer review

(Indonesia)

I was flying GA 236 (May 31) and GA 247 (Jun 1) CGK-SRG vv. Well after many pleasant flight with Garuda this time I am very much disappointed. Both flights were not on time the first was 40 minutes delayed but the return stint was delayed for 3 hours without any proper announcements. I understand that this can happen but it should be handled properly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

GA 855 SIN-SUB. Service foods flight attendants and seats in Economy class were great. Toilet was very clean. Enjoyed the inflight entertainment very much. Will definitely fly With Garuda Again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Indonesia)

Used my Garuda Miles GA 179 from Pekanbaru - Jakarta. Departure on time clean cabin and fast check in as usual. FA's smiled and were helpful. Food was good but small portions. Overall still good for domestic flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes