Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 685 reviews
8/10
5 star Skytrax Rating
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9/10

Garuda Indonesia customer review

(Indonesia)

Flew Garuda a week ago in economy class domestic sector Jakarta to Surabaya. It was on time aircraft was clean and felt and looked somewhat new it was 737-800. IFE was available on AVOD food and drinks were good. Flight attendants were friendly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

SYD-DPS-SYD Airbus A330-200. Very good flight. Clean and new plane. Great service with all the bells and whistles (like they used to be). Everyone has their own IFE with a great selection of movies. Plenty of drinks available juices etc. Food was ok. Punctuality was great with both outbound and inbound leaving and arriving on time. Only issue is with the departure time of the return flight. 2am ex-Denpassar with 2 small kids is a bit difficult! Considering the alternative low cost carrier flying this route Garuda should have it all sewn up as they are a full service airline!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-MES-CGK. The cabin crew were friendly and kindly asking what we needed to be more comfortable. The outbound meals were ok but the inbound to CGK wasn't very good but for overall service it was nice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

SYD-DPS. Return flight was very comfortable on brand new A330-200 very good movies selection and good food. Immigration onboard was very convenient and we managed to get through and collect our luggage in less than 15 minutes.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-NRT-CGK with A332 aircraft. Clean cabin throughout the flight good meals plenty choices of drinks and the flawless service from the cabin crew. Definitely will fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

Business class to Bali from Sydney. Excellent flight from check-in to arrival. Qantas lounge used prior to departure. Travel on 330-200 aircraft which had lie flat seats. Good leg room. Meals ok although small meals felt full after the lunch service - ice cream prior to arrival. Ok selection of movies on this flight. Inflight immigration service made the arrival process into Bali a smoother process. Was able to purchase $25 Visa at Sydney check in counter all I had to do was pick up my bag which arrived after the surfboards and other large items of luggage. Will fly them again soon to Amsterdam as fares are good price in all classes and service outstanding.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Garuda Indonesia customer review

(Indonesia)

Jakarta-Shanghai-Jakarta. Airbus 330-200. First leg CGK-PVG in Business Class seat pitch is great service very attentive flight departed on time overall the hardware is excellent and on par with other leading airlines. As the flight left at midnight most passengers were asleep thanks to the lie flat seat able to get a good rest. Breakfast served approaching Shanghai. Return leg in Economy Class service is excellent despite the almost full flight. Very good selection of AVOD continuous drink service and a good lunch.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-UPG with A330. Ground staff polite. Very friendly flight attendants. Food portion always small as usual but the taste was good. IFE selections not so good but it was only a 2 hours flight. Late take off by about 20 minutes. Will use again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(United Arab Emirates)

Dubai-Jakarta-Denpasar : A very pleasant flight FAs were attentive friendly and helpful and the food was excellent. Toilets clean very comfortable seat in economy class with AVOD and nice entertainment system.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

I have flown executive class recently - both times the route was MEL-CGK-JOG return. Impressed with the service - from booking and seat allocation through to cabin comfort service and efficient handling of a late baggage arrival at JOG end when a late arrival at CGK meant I made the flight but my baggage didn't. Staff on the ground at all locations have been courteous and onboard comfort and service is excellent. I will definitely be flying Garuda again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes