Garuda Indonesia

Perth - Gatwick Jan 17 returning Feb 11 business class. This is a quality service with really good times and connections. The seat to and from Perth-Jakarta is a basic business recliner on the 737. We thought the connection in Jakarta would be tight but it was all fine with no rush or hassle apart from the rude Dutch businessmen going home. The cabin staff handled them well. The 777 ER from Jakarta leaves at 01.00 for a 13-14 hour trip to Schiphol. The cabin setup is excellent with solo window seats alternate couples together in the middle or two seats separated. We were together in the middle. The seats mattresses and bedding were as good as Qatar on the same routes - really comfortable but without the pyjamas. The full flat bed was a bit like the Qatar 787 layout and might be a bit tight for anyone over 180cm. Food and drink is good but anyone with any brain is not flying business for this. Equally the lounges are basic at both Gatwick and Jakarta but very acceptable. Business class is about being able to sleep in a comfortable flat bed. They excel. The connections on the way back are also excellent with a close connection in Jakarta and arrival in Perth at 1930. Garuda have certainly set a new standard for this route. Highly recommended.

GA 817 20 Feb 2015 KUL-CGK. GA 816 21 Feb 2015 CGK-KUL. 2 hour flight KUL-CGK-KUL good meal crews were always smiley dedicated welcome drink for economy class with a small box of orange juice good entertainment.

I flew from Sydney - Denpasar return. The flight out was as good as a flight could possibly be (and I've regularly flown Qantas and Singapore business classes). The crew were calm and efficient. Everything was perfect - the food (I chose the Japanese banquet - what a great meal!) seat comfort cleanliness (immaculate toilets with magnifying mirrors - an airline first for me!) amenity kit. The return flight was a little less perfect: departed an hour late (with much confusion re departure gate) make-shift lounge with no alcoholic drinks or much else crew not quite as good. By the time we departed I was starving - I expect most passengers like me would not have had dinner. Crew were focused on taking breakfast orders which was the main meal to served on this fights - 2 hours before landing on a 5 hour flight - doesn't make sense. I was able to get a tasty nasi goring 'snack' and asked them not to wake me until an hour before landing - with coffee and muesli only. Overall I was very impressed with Garuda Business Class and I'm definitely considering flying Garuda Business Class on my next trip to Europe.

I flew business class on GA 860 4 Feb 2015 with my wife daughter mother and cousin. Check in was smooth as we were using Premium Check in Counter. Business class Lounge at Soekarno Hatta was a bit small since they put First class lounge in the middle of the lounge. Food in the lounge was really not up to standard. On Board Cabin Crew were very attentive and helpful. The Food could be improved some was tasteless. What makes me want to fly Garuda Indonesia again is an excellent Garuda Indonesia experience demonstrated by the Cabin Crew.

We flew on Christmas eve from London Gatwick - Jakarta - Perth. We arrived at the airport with a voicemail from them stating that we may not be able to get on our connecting flight due to stopping in Amsterdam on the way through. The voicemail told us to ask at the desk when we checked in but they had no idea what was going on either. Onto the flight getting on the plane was a disappointment it was old the seats had stains on and me and my family were seated apart and the crew had no interest in helping us. The meals were either over-cooked or cold the entertainment system needed updating with newer films and games etc. We were in the air for Christmas day and although we did not mind doing this there was no Christmas spirit on the flight not even a 'merry Christmas' from the captain when we landed. I understand that Indonesia is not a country which celebrates Christmas but it just would have been nice for them to acknowledge it. There isn't enough legroom for a long haul flight - if someone in front of you has their seat reclined you've got no chance of getting to sleep yourself. On the way back I was told that only 7kg of hand luggage was allowed even though on the way there there hadn't been a problem this resulted in me having to actually move 1.5 kilos out of my hand luggage to someone else's hand luggage that was in my party! What was the point? I was very disappointed with this airline as a whole. I would not fly Garuda Indonesia again.

SYD-CGK on 14/12/2014 and CGK-SYD on 25/01/2015. Both sectors on A330-243 PK-GPP. Outbound plane took off on time inflight service good arrived CGK 10 mins ahead of schedule. Return plane took off 20 mins late but we still arrived on time. Inflight service average they missed one of my son meals. Found the toilet messy on return flight. My seat tray was missing a screw making the table wobbly. Also found Garuda still have playing the same entertainment list for month of Dec and Jan. Guess Garuda needs to buckle up the challenge to maintain 5 star airlines.

GA342 SUB-DPS is a nice flight good service very comfortable. B737-800NG - the toilet was clean nice facility very friendly crew very comfortable flying.

I fly with Garuda for my business trip CGK-PVG-CGK. Depart from Jakarta with A330-200 and return with A330-300 it was a nice direct flight. Cabin crew service was very good the meal cabin cleanliness also good. Mobile app check-in is really helpful. The IFE touch screen TV is a bit slow. Looking forward to flying with Garuda again.

When all things go wrong like delays from Perth to Bali and missing my Garuda connection to Lombok I expected extra charges and poor service at the ticket counter. What a lesson in service for other airlines! Garuda organised another flight ASAP with no extra charges. Customer service with a smile. Plenty of seats on plane I asked if I could move to a window seat...no problem. Toilets spotless staff cheerful and friendly food ok seat really comfortable and I am the big model at 110kg. Best of all plane was super clean left on time and arrived early. Pilot was hilarious with Indoenglish. Thanks to Garuda for making my flight so easy especially when they were not obligated. My original ticket was no refund type. Will happily fly Garuda again.

BTH-CGK. Pleasant journey with a little delay on departure but arrived on schedule. The seat was more than enough for a guy 6ft tall (183cm) and comfortable too. The inflight services were smooth and professional. The food although edible is unimaginative and mediocre. The IFE was packed although the user interface including the directories could've been better. GIA has been dropping their fares since the end of 2013.